WestStar Property Management - Gardena, California

Beth E.

Your agent, Melissa Jordan, was terrific, helpful, resourceful, and accommodating. The studio was more than I could ever hope for! I love it. I’ve already decorated the fireplace.

Only two problems…very little parking and no refrigerator. I can’t afford to get one until the new year!

Brenda C.

I had the pleasure of working with Nadean and I can confidently say she exceeded all expectations, from the very first interaction, her professionalism and attention to detail were spot on. She has a proactive approach, ensuring that any issues were addressed quickly and efficiently. Whether it was a minor repair or a more urgent problem, Nadean always kept me informed and followed through until everything was resolved to my satisfaction.
What really stood out was her exceptional communication skills. She’s always responsive to emails, and phone calls, which made the entire rental experience smooth and stress-free. I never had to wonder about the status of any request, as she kept me updated at every step. Highly recommend!

Mr. B.

Overall I have had a negative experience with this management company. When it comes to roach infestations they will send a technician however many of the residents including myself had to take matters into our own hands by buying our own supplies to help eradicate the problem. When it comes to communication with the owners it is nearly impossible to speak with anyone other than the on-site Property Management or their spokesperson Yelena. While I have had nothing but positive interactions with Yelena and on site management, it has seemed nearly impossible to speak with any actual owners. When it comes to the pricing of the units I would say that the pricing is overpriced however that is merely my own opinion and everyone is entitled to that. I was very disappointed in my stay at their St Andrews location because of the lack of fixing issues involving the plumbing. I have an issue, whenever I wash dishes, the sink becomes over flowed with water as seen in the images. The sink in the apartment underneath me becomes overflowed with water. It has been an ongoing problem despite plumbing coming out to address the issue several times. When it comes to the finish of the apartment there were many things that I noticed after I had moved in. There were gaps in the floor panels and the lining of the entire apartment. I also noticed that many of the finishing's were rushed. If possible definitely choose another property management company because there are other options that are better.

Angela U.

This review is to highlight my experiences with Nadean Conley! Shoutout to you, girl.

I cannot say enough good things about Nadean. From the moment I moved into my place, her commitment to excellent customer service has been A+. She is incredibly responsive by addressing any questions or concerns. Whether it is coordinating maintenance requests, resolving minor issues, or just being a friendly face, Nadean has gone above and beyond to ensure that residents feel heard and valued.

Her professionalism, kindness, and attention to detail make living here very warm and pleasurable. If you're looking into WestStar Properties, please ask for Nadean because you will not be disappointed. She's made living here stress-free. Highly recommend!

KeshaNicole W.

If I could give them a -0 star I would, they never answer the phone when you call the office. I had an plumbing emergency when sewage backed up in my bathtub and toilet on March 17th and the plumber wasn’t sent out until March 21st. I had water leaking from the upstairs unit since November and it took the 4 months to send out a plumber for that. Sewage coming up through the clean out outside my neighbors door. This is a Terrible property management company but the one I deal with is Margarita Morales

Kyle S.

I have nothing but good things to say about my experience with WestStar. Any time there has been an inquiry or concern, they have always been highly responsive and helpful. I've dealt with a handful of PM companies in the past and WestStar is the by far the most professional and accommodating.

Donna D.

Worst management company ever. I live in the building next to 319 Elm Ave in LB. They have an huge Beehive on the top that has been there for a few months and apparently they don’t care. That’s a lawsuit waiting to happen. Anyone allergic to bees and if they get stung, whoever is the owner of that building will lose it in a lawsuit. I’m sure tenants have called by reading all the reviews they never answer their phone. One tenant says they aren’t children friendly they clearly aren’t people friendly at all. They want your monthly rent and don’t care that the building is a health hazard. Maybe a visit from the Health Dept, Housing Inspectors serving some hefty fines would get them to start caring, but reading a few replies from the management it is all lip service. What Owner of a management company would allow this kind of slumlord behavior to continue? The management company clearly only employees lazy, uncaring employees that are only there to collect a paycheck. I’ve worked in property management for 15 years never in my career have allowed this to happen. Maybe the owner of the building needs to get a new management company, before he gets drug down and labeled as a slumlord.

Hermon H.

If I could give 0 star and rate this property Management company, I would. I have tried to call and email to no avail. I hope this gets to the right person because the person I am in contact with is of no help. I wrote the below email to the many "no reply emails" as well as the generic info email the website provides because the landlord Lissette, won't provide me any other contact info.

Hello,

I was at ** In Hawthorne. I moved out on Feb 22nd. I spoke to our land lord (Lissette) and disputed the charges on the disposition letter, and still have not received evidence of the work she claimed needed to be done. I was charged for painting the wall and a damaged piece of blind that was not done by us but was damaged prior to our move in. We were never give a move-in checklist to assess the property, even though I asked for one when moving in. I explained this to Lissette and she has failed to respond.

The wall had normal wear and tear but because Lissette directed me to patch and paint the wall to avoid fees, I did so provided pictures to her and asked to meet with her. As usual she never responded. The no response behavior is one of the main reasons I decided to not continue my tenancy amongst many other things. At this point I am really frustrated with this property management company and would like someone to call me. I agreed to the $250 professional cleaning fee, not because the house dirty (because I left it almost as I moved in) but because Lissette made it seem though it could not be avoided and I figured this would save me the hassle of cleaning, but anything above $125 should allow me to receive a vendor receipt. In addition, Lissette stated she will send me pictures of what needed to be painted that was above normal wear and tear. I have provided pictures of the walls after they were patched and painted by my contractor. That shouldn't have been the case, but I was compliant and shouldn't be charged again by your vendor for the same job.

I work for a property management company and would never treat my tenants this way. I am very disappointed at the level of service I received as a tenant, but even more so now, because I was trying to make a clean cut.

Attached are the photos of how the apartment was left, once the painter I hired finished his work. These pictures were sent to Lissette she never replied.

As you already have my contact information, I look forward to call from someone since I would like my full deposit less the $250 for professional cleaning (with receipt included) back.

Thanks,

The above explains my current issue but through out my tenancy, I was under the loudest neighbors ever who never slept at night and land lord never did anything to ask them to calm down, I was not provided the storage that was advertised when I signed the lease, not provided the pool key until almost end of the summer and 6 months in my tenancy, and my car was damaged by my neighbors and when I asked for the footage to provide to my insurance company, I was asked for the time and date by the landlord but never received anything. She just didn't really care about the property nor the tenants and would often respond to texts, which was the preferred way of contact, as though I was bothering her while she was at work... that was hilarious to me as I am trying to reach her regarding her job. I have attached the pictures of how I left the apartment, can anyone please explain why I would loose almost $1000 of my deposit, after paying over $300 to paint the apartment before moving out?