U Winn Auto Service and Repair LLC - Lake City, Georgia

Hush H.

Oh They’ve had my car two weeks now.

He told me I needed an alternator and a new battery.  Total over $1100 I said ok.

Due to the snow storms we were delayed for two days.

Went back after the storm once he ordered the parts, The car was supposed to be ready.

The battery and alternator was replaced, they kept having me waiting not saying nothing. All to find out the negative wiring cable was severely damaged.

That part is on national back order and we’ve been looking for it for over a week.

My Pastor referred me to his mechanic and he told me yesterday he had the part and he could fix it.

So I called U Winn and told them I was coming to get the car and take it to the mechanic.

Once I got there my car was parked closely between two cars touching a tree. My floor mats was full of mud my hood light was on but the hood was closed.

As I begin to pull off I stopped to see why the hood light was on.

:Engine cover was just laying there
:Battery cover just laying there
:Company notebook just laying there
:Hood latch is offset
: Fluids, running from the reservoir holes
: The housing cover for my air filter was damage.
:Complete wheel cover missing + screws
:Driver door scratches that wasn’t there!

I haven’t heard an apology, they didn’t take accountability. They didn’t try to help me..

The mechanic whose name is John wasn’t there on yesterday.

Mr. Winn and his wife and a younger caucasian, boy was looking at the things I named above, Mr. Winn didn’t have a clue or no words to say. His wife was noticeably frustrated with his lack of response.

She told me to leave the car and they would take care of it today..

I’ve been paying for a rental car for two weeks and my car note and car repairs, I feel as if I’m living a nightmare.

The mechanic John who did the repairs just called lying, saying he didn’t have to move anything in the area where the leak is sounding like he’s trying to clear his mistakes.

He acknowledged he left the things under the hood unattached because he didn’t know when I would pick up the car. (Unacceptable still)

They lacked communication with each other and that also proves that they never test drove my car.

So today I went back to U Winn auto, the owner Mrs. Winn told me on yesterday that the damage will be rectified today. When I arrived she stated that she was trying to get the parts from the savage yard, she stated Mercedes has the part for over $80 but she didn’t pay that. She left me hanging at the shop, got in a black truck and didn’t come back. I called the police made a report. I will be taking them to court ASAP! I sent my car in on a two truck and left on one with a paid 0ver $1100.00 bill two weeks of rental car and a damaged vehicle..

diamond T.

Mr.Winn was very kind. They did a very thorough job of checking my car to make sure it was ok. They solved all my issues right then and there for a very reasonable price. They have an office you can wait in while they work on your car. The parking lot was pretty full it’s the very first building when you pull into the lot. If you need work done on your car I would definitely suggest going here as a woman I did not feel uncomfortable or like they were trying to rip me off in anyway. Just all around great service and great work on my car!

Tee W.

Excellent shop. Awesome mechanics and for that I will continue to support Mr Winn and Crew. Every vehicle I've ever had done there I've always drove away satisfied

Gerald W.

Mr. Winn and his wife are great. Excellent customer service and fair prices. Mr. Winn and his staff have worked on a few of my vehicles and have been satisfied every time. I highly recommend.

shawte S.

Took my vehicle to get checked out. Went to get it back and was loud. They didn't do anything to it. They drove it after I told them it had a misfire now the muffler is loud and they acted like they didn't notice it and said they could look at different things. Now I have to get my muffler fixed and the issue I was having isn't resolved and the vehicle drives worse. DO NOT take your vehicle there.

N J.

Best mechanic shop. I'm never been overcharged or have unnecessary work suggested.

Cherish G.

We turned off our car while getting gas at the local gas station. Long story short we don’t have jump cables as they are packed with our PCS goods. So with a few failed attempts of asking people around us, we called this shop.
He came out within 10 min and jumped us for free! He was so nice and we gave him some cash as a thank you! Great shop! If we were from the area we would be using this shop for all our car needs. Thanks again! You saved us!

joe O.

I enjoy taking my vehicle to U-WINN when I need a repair. Mr. Winn is a very knowledgeable man when it comes to what needs to be done and his prices are very reasonable. I would recommend anybody that needs a repair done to go to U-WINN