Tri Star Storage - Sumter, South Carolina

Isabell T.

I chose Tri Star Storage Pike because they advertised as being "military-friendly"—this could not be further from the truth.
They have done nothing but overcharge me, lie to me, and completely disregard the fact that my husband is deployed.

I signed a contract for $88/month, but they overcharged me every single month since I started renting. If I hadn’t caught it, they would have just kept stealing my money.

Even after promising to fix the issue, they did it again. They only refunded me once and ignored me after that.
Now, after just 3 months, they are raising my rent from $88 to $150—a 70% increase—while lying and saying my rent was $110 (which it NEVER was).

The management is completely incompetent. When I first visited, their office was closed without notice despite having an appointment.
They "reserved" a unit for me but gave it away, then promised me a bigger unit at the same price, only to downgrade me again later.
When I asked basic insurance questions, none of the employees knew the answers.
Now they offer me a bigger unit, knowing very well I am overseas in Germany while my husband is deployed.

This company is a scam, dishonest, and completely unprofessional. If you are military, AVOID THIS PLACE AT ALL COSTS. They take advantage of military families, lie about pricing, and have no respect for the struggles of military spouses.

*EDIT: They said they'd reach back in the comment but they never did. I assume they just want to make a good impression for those that read the reviews

Diandra F.

Management? TOP TIER! Jessica! Yes I’m giving her a shout out because it’s my experience with her and her communication with those who have put her in charge that speaks volumes! Thank you for being personable and helpful. The facilities TOP TIER! And listen it’s a struggle to get certain items out of your vehicle and put un your unit, but the site provides dollies to assist you in transit!

Marilyn A.

Dominique is one of the greatest customer service rep that I've had the opportunity to work with she does immaculate job at all she do and helping her customers to achieve what they need

Brenda C.

I love that this company has 24 hour access to your storage items!! I called them immediately and was told about my options in detail, and they were very helpful with me getting my things settled in. I moved from out of town so they accommodated me really well with my move in. Once I arrived on site to sign my paperwork, the Staff was friendly and helpful with answering any questions or concerns that I had. I feel that my belongings are safe at this storage facility!!

Aileen B.

The Office Manager Dominique is very professional, always so polite and kind, beautiful human being... god blessed her!...the minute she welcomes you is like an angel is there to help.
The only reason I am giving this place a 5 star is because of her because the place does not have a restroom facility.

Beautifull G.

Awesome storage unit, great service!

Aaron J.

Rented 3 units from this location and the late helping us was very helpful! I highly recommend working this location for your storage needs.

Barbara G.

Good Storage place to store your belongings.