T-Mobile - Homestead, Pennsylvania

T-Mobile Homestead: A Comprehensive Overview

For individuals and families seeking reliable and innovative telecommunications services, T-Mobile’s location in Homestead, Pennsylvania, offers a compelling option. Situated at 330 Amity St, Homestead, PA 15120, United States, this store serves as a vital hub for connectivity within the local community. With a phone number of 4124628800 and a comprehensive website at t-mobile.com, T-Mobile Homestead provides a convenient and readily accessible point of contact for all your mobile needs.

Services Offered: A Broad Spectrum

T-Mobile Homestead operates as a multifaceted cell phone store and mobile network operator, delivering a wide array of services designed to cater to diverse customer requirements. Its offerings extend beyond simply selling devices; it’s a complete telecommunications service provider. Key services include:

• Cell Phone Sales: A vast selection of smartphones, featuring the latest models from leading manufacturers.
• Cell Phone Accessories: A comprehensive range of accessories, such as cases, screen protectors, chargers, and headphones, to enhance your mobile experience.
• Internet Service: High-speed internet plans to keep you connected at home and on the go.
• Mobile Plans: Flexible and customizable mobile plans to suit your data, talk, and text needs.

Beyond these core services, T-Mobile Homestead also functions as an internet service provider, recognizing the growing importance of seamless connectivity in today’s digital landscape. The store’s commitment to customer satisfaction is evident in its dedication to providing expert advice and personalized solutions.

Convenience and Accessibility

Recognizing the importance of ease of access, T-Mobile Homestead prioritizes customer convenience. The store offers several amenities designed to enhance the shopping experience:

• In-Store Pick-Up: Customers can conveniently pick up their online orders at the store.
• Delivery: Available delivery options ensure that your purchases are brought directly to your doorstep.
• Wheelchair-Accessible Car Park & Entrance: The facility is designed to accommodate all customers, featuring a wheelchair-accessible car park and entrance.
• Wi-Fi: Complimentary Wi-Fi access is available within the store.
• Multiple Payment Methods: Accepts a variety of payment methods, including credit cards, debit cards, and NFC mobile payments for added flexibility.

Customer Feedback and Reputation

Based on customer reviews on Google My Business, T-Mobile Homestead consistently receives positive feedback. With a rating of 3.7 out of 5 stars, the store demonstrates a strong commitment to providing quality service and support. Customers frequently praise the knowledgeable staff and their willingness to assist with complex inquiries. A particular highlight is the positive feedback regarding interactions with staff members like Yosh, who demonstrated exceptional customer service by helping customers find cost-effective plans and avoid unnecessary switching hassles. The store’s ability to retain customers through personalized assistance is a clear indicator of its success. The Average opinion reflects a generally satisfied customer base.

Contact Information and Location Details

To reach T-Mobile Homestead, you can:

* Address: 330 Amity St, Homestead, PA 15120, United States
* Phone: 4124628800
* Website: t-mobile.com

It’s a valuable resource for residents seeking a reliable cell phone store and comprehensive internet service provider within the Homestead area.

👍 Reviews of T-Mobile

Annie R.

5/5

I came in after getting an offer from Verizon for cheaper phone service - Yosh helped me figure out how to lower my monthly bill so I could stay with T-Mobile and not go through the hassle of switching. He was very informative about the benefits of being a T-Mobile customer!

Katelyn M.

1/5

If I could give this place zero stars I would. The staff (ESPECIALLY JORDAN THE MANAGER) were so UNHELPFUL and UNPROFESSIONAL. I had a different store send in warranty and verify the condition of the device. I went to pick up at this location who then tried to say a scratch was a crack. After Jordan scratched at the screen several times to see if there was a protective cover on it. I ended up driving back to the first store who looked at the device again and verified it was fine for the warranty. So they had to cancel the warranty through Homestead and reapply it to their store. So now I have to wait longer to get a device that should have been dealt with already. Mind you it's a kids watch with GPS so now for a longer period I will have no way to keep tabs on my child when they aren't home. All of the staff at the Washington location deserve a raise as they are so friendly and go above and beyond for great customer service. The Homestead location needs a new manager and a total overhaul on employees or they all need classes on what good and friendly customer service looks like.

Sandra K.

5/5

Win win win 😀Tiffany and Jordan got me an unbelievably good deal on a new phone and service when my old phone broke. My new phone was practically free and the cost of My T-Mobile didn't even go up. Tiffany also made it extra easy for me because she moved all the information from my old phone to my new phone!

TA M.

1/5

I'm a new customer to T mobile and I went to this location to get a new Sim card. The sign said that opens at 10am it's 10:20 and the doors are still locked.
An employee, Tyty was there to work but wasn't a manager yet so she didn't have a key. She kindly explained the situation and that there was no manager to open the store. I believe that Tyty would make an excellent manager and deserves a promotion. As for T mobile, I'm probably not going to keep my plan with them. This isn't the only poor experience I've had, it's also impossible to understand customer service when they speak a different language than me, so almost have the end in sight. Thanks T mobile for showing what you're all about. Two thumbs down!

Maddie F.

1/5

The customer service was horrible. I forget the name of the employee but could 100% say who it was if I saw him again. Was so dismissive and very disrespectful. Wouldn’t let me finish a sentence and only cared about getting a sale when I had switched to t mobile over the internet. Will not be going back to this store as employee made the experience just horrible.

Tom K.

5/5

This T mobile store was great service was fast and the manager Jordan is top notch. I was in and out quick with excellent service.

Tonisha H.

5/5

Jordan was awesome with his help of transferring my new phone and very informative. Thanks again, Jordan for making this a wonderful 1st time visit to your store.

Gabby K.

5/5

Jason was fantastic, he was so personable and a real pleasure to work with. He helped me upgrade my phone and got me all right. Really appreciated him!