The Union at Cooper Hill - Birmingham, Alabama

Jake L.

If you are thinking of moving here DONT. I have lived here 4 years and the last time I signed a new lease I met with the new property manager about the parking, she assured that it would be addressed. The parking has gotten worse there has been 2 times I have had to crawl thru my trunk to get in my car to go to work .They require a Sticker on your windshield and a current tag and proof of insurance. This morning I walked the parking lot in front of my apartment and we have 3 cars with no tag and 9 cars with no stickers and yes these people live here.
As for as the amenities the pool is not open and the grilling station does not have grill racks. I am at the point of hiring an attorney to get me out of my lease. They charge you $2500.00 to break your lease. as a ternate I pay my rent on time and follow the rules why don't the property owners do the same.

Ethan C.

Extremely Poor Parking Management – Major Reason for Moving Out

The parking situation at The Union at Cooper Hill Apartments is absolutely unacceptable and was a primary reason for our decision to move out. The staff and office have consistently failed to enforce even the most basic parking rules. Cars routinely park illegally—blocking other vehicles, taking up multiple spaces, and even parking on walkways and staircases.

On the day of our move-out, there was a car literally parked on the staircase/walkway where our movers needed to carry out furniture. Not only is this a blatant safety hazard, but it also shows a complete lack of control and oversight by management. We brought these issues to the attention of the office multiple times during our lease, and nothing was ever done.

If you value your time, safety, and the ability to park near your own apartment without chaos, I would strongly recommend looking elsewhere. This property may look appealing at first glance, but the poor management and lack of enforcement make day-to-day living frustrating and stressful.

Monique S.

I am a tenant who has been addressing necessary emergency repairs and testing for my residence at Cooper Hill. Despite having taken steps to resolve issues contributing to increased electricity and water usage, such as obtaining servicing for relevant systems, the situation persists, necessitating further action. This apartment I’m in should have never been open up to the public; by the mildew and mold with the water leaks they have painted over, the chipping paint of lead of the outdated paint since before 1977-78, from the big hole in my bottom front door, to the unstable and weak outdated windows, and my HVAC having a hole in there and no filter being in their as well. From the laundry mat not working properly/messy, gym out of service, the parking spots are not properly done, there's gates at the top apartments but none at the bottom where I live, no security patrol, no cameras, and poor lightning. I have now taken serious measures; because instead of Union at Cooper Hill taking my babies and I health serious and evacuating us from hazardous measures. They have still been just asking me to pay rent while still knowing these conditions! I’m highly disappointed and just hurt by their lack of code of ethics they’ve shown. I advise everyone to check there apartments to see if you all have chip paint in your places and immediately contact them!!! I DO NOT RECOMMEND UNION AT COOPER HILL TO ANYBODY! I’m willing to pay the rent but having to stay in hotels and pay for repairs has took a toll on me financially.

Jasmine S.

I have had an absolutely terrible experience living at Union at Cooper Hill apartments. The place is infested with rats, and the situation has caused flooding because they’ve eaten through the pipes. Management has been completely unhelpful, rude, and has done nothing major to address these issues. One staff person said they would move me into a different unit and then another staff member called and said that option was no longer available but they would repair the damage to the apartment only. Floors, carpets and walls would be the only thing repaired. No regards to my personal property and I had several damages.

My kids have been getting sick, but management refuses to acknowledge the mold and mildew problems contributing to it. The apartment constantly smells foul, and the overall maintenance has been poor. This has been a nightmare, and I would not recommend anyone to live here. Avoid this place if you care about your health and peace of mind. If I could give them zero stars I would.

Update.....
As of 2:30 am on March 7, 2025 I was just woken up to something running across my ceiling after being told they checked for rodents and didn't find anything. I had to take my son to the doctor due to increased use of his inhaler from the mold/mildew problems. The legal team is trying to force me into silence for a $300 credit for damages to my couch were the maintenance man broke the back of it when moving it. This is insane and inhumane! Pray for me and my children!

Update as of 3:34pm on Sunday, May 4, 2025 nothing has been done and the rats are still running around. Tub in master bathroom has been clogged for weeks and after several maintenance requests it's still clogged. Last week my refrigerator lost power due to the electrical issues and I had to throw away everything in my refrigerator. Nothing was done about it either. Do not move here!

Update as of Friday, May 9, 2025 the rat that they found no evidence of ate my children teacher appreciation gift. Oh it's also traveled to my upstairs neighbors apartment.

CEO O. S.

This place is lead hazardous and the non up keeping is a total violation of the Fair Housing Act!! Please address these issues to avoid further damage and harm from this issue. Protect the rights of your tenants to manage and maintain your properties in accordance.

Art H. T. C.

After a year of looking for a place to move that had everything I needed (good price, location, attentive staff and amenities) I landed at Union Cooper Hill. From the start Margarette has been amazing. She took us through the whole process and made us feel so comfortable. We got a great price for a 2 bd 2 ba in the gated community. We love the added safety of the gate, our apt is all up to date and the neighbors are so nice! We made a great choice.

Flour T. C.

Terrible Management I set up two appointments over the phone where she told me to come in & that the apartment was available in able to be viewed but both times the current manager Ms.Kirksey did not greet me nor offer me a seat she stayed on the phone for 10 minutes before even addressing me !!!! She code-switches she talks a good game over the phone but in person, she is not able to efficiently do her job. If this was my establishment she wouldn’t work with any clients maybe clean or renovate.

Kae'lah J.

Literally I’m no longer eager to buy a home anymore this is the best apartment I have EVER had best leasing team s/o to Margaret!!!! Very informational! Always willing to find a solution to problems at hand!!