The Lapham Company Property Management - Oakland, California

Antoine S.

I have been a tenant for a year.
Great apartment, modern and practical
Many thanks to all the Lapham employees. They have been extremely helpful at all stages of the tenancy, and remarkably efficient.
Special thanks to Mia who helped me a lot with the security deposit.
I was super satisfied and I definitely recommend.

Sergio

RUN If this is the property management company for a place that you are thinking of moving to, they are the worst at communicating with tenants, we had issues from the initial tour until their contract with the building finished. If I could give it 0 starts I would do it.
If you want a response from them go in person to their office, they will lie to your face with excuses like "my computer was acting up and couldn't see your communications" or "we were about to tackle that issue" but at least you are not ignored by email. Some of their employees also made us feel discriminated against.
We had issues with brake-ins, unauthorized parties, stolen mail, mold, homeless people roaming around the premises and more, they never did anything to solve the problems. I feel bad for the maintenance guys, for our building was only one guy that cleaned the hallways, did the gardening, general maintenance and other activities that will have his hands full having him prioritize repairs, that shouldn't be his call.
During the winter they ignored any of the complaints from the other tenants about the heater. Long story short this company sucks, just run as fast as you can!!!!! First couples of pictures attached are some of the leaks we had that were never addressed causing mold in the walls and even mushrooms grew!!!! Other pictures are the conditions of the apartment when we moved in.

Sanya C.

Be CAREFUL Oakland - almost everything is owned by Lapham. It’s because the price is okay by them right now compared to others. But then that gives them the ability to buy up and manage more and more. As soon as a company has monopoly — they WILL raise their prices and take advantage of us. And we won’t have any other options. Be careful.

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Beware: do NOT rent 479 Merritt Ave apt B

I recently toured a property listed in this building listed at $1895. Unfortunately this unit already had an approved application so I was shown another upcoming unit - almost identical - the same view, size, and location - only one floor difference.

There were multiple people interested in this almost identical unit, so they raised the price to $2195 — $300/month more than the listing from less than a week prior. I thought it was egregious and spoke with the building manager who reported the rent was typically the same price for both units, but “don’t quote me on it.”

I even talked to Lapham and asked why this might be the case. They responded it was because “renovated appliances.” I responded that the appliances were similar and in fact this unit had a smaller storage closet. They responded “the pricing of units fluctuates and there is a multitude of factors involved.”

Are the multitude of factors greed? The haves taking advantage of the have nots? I feel like they were taking advantage of my (and others) hard time.

Good luck out there everyone. Stay safe.

Julio E. M. L.

from initial move in, apartment needed a few bolts/screws that were missing from cabinets, over a month later-never heard a peep from maintenance, fixed it myself. large rodents have been seen in the stairwell numerous times. accidentally left key in apartment at noon while grocery shopping & was given over 8 hour delay in arrival, so all the frozen things have thawed. ridiculous.

Sarah S.

Heather from Lapham Company has been an incredible help in sorting out a security deposit issue with the new owners of our building. She has gone above and beyond to provide the exact documentation we need and is so responsive. I really appreciate the service we have received from Heather and Lapham!

Baska B.

Throughout my 3,5 years as a customer of the Lapham Company, I've consistently had great experiences. In my last apartment at 366 staten avenue, Apt manager Nancy truly stood out. Her dedication to cleanliness, creating a cozy atmosphere, and fostering a friendly community didn't go unnoticed. Nancy's efforts made a significant impact on my living experience, and I believe she deserves more recognition for her exceptional service.

Tajae K.

Horrible experience MULTIPLE times with the management at Lapham. On two separate occasions after touring and having an approved application in their system, they have left emails unanswered and calls unanswered for two weeks. When we can finally get a hold of them, on both occasions we were told the units we were ALREADY in talk with them about leasing, has been closed by someone else. Absolutely ridiculous and unfair to pay an app fee only to get ignored by the company and told that we missed a property we were ALREADY actively putting an app in for. I’ve scheduled a tour with them at the start of the week only to show up for the tour and be turned away because the property manager didn’t know about any tours because the unit had already closed!! This is ridiculous!!! Their site is never up to date with what properties are and aren’t available, it’s very misleading and very frustrating working with them. Don’t recommend at all.

Joshua C.

Washer / dryer in my building is always broken, happy to eat your money, they don’t care at all and ignore maintenance requests. Terrible. Stay away