Stonelink Property Management - Rumford, Rhode Island

Hector N.

Oscar Aponte was super friendly, explained what was gonna happen and cleaned up upon leaving. 10/10 service! He alone gets 5/5!

Now to the negative…since moving in Nov I’ve been struggling with heat and I was told I needed to supply my own heat while the issue was resolved. Several guys coming to touch a pipe and tell me it’s “warm” and I would just have to deal with it. Now my electric has skyrocketed from Dec-March and out of the $600 in additional electric I had to pick up, they said $150 is the best they can do. Mind you, the heater also kept blowing the 15amp breaker I share with the unit next door so it’s whoever comes down faster to reset it. So no heat for the first 4 months of me living there and then 2 weeks ago my ceiling caved. Leaving me with no heat again and waking up in 50 degrees and unable to breath cause of the smell. Fix one leak, left one. Then fixed it the following week and another bigger leak popped up destroying the ceiling again. My dogs were both drenched when I got home and this repair alone took 2 weeks and multiple plumber visits. I’d say look elsewhere, save your money cause they do not want to fix anything or reimburse you, they just want your money and gaslight you by saying “is he just not happy with the repair?” In Spanish when I understand what’s being said. Water is never clear. 1/10

JD M.

Wonderful and quick service from Oscar Ponte. Very polite and even helped clean afterwards. Went above and beyond in helping move around my appliances so they did not get any sanding dust or paint on them. Would recommend to family and friends.

Artavia H.

They lure you in with the affordable rent. But you end up paying a lot more because you are responsible for water, sewer, trash, heat and electricity. Mind you it’s an apartment. Which doesn’t have separate meters or boilers for each unit. So, I wonder how can they determine how much usage each unit is using.

I been living in my apartment for 6 months and after the 3 day its been problem after problem. I received a bill for a trash violation the 3rd day of me moving in. When I didn’t even have trash yet and it was never reimbursed after me making several calls to the property management.

I went 5 months without usage of my oven missing out on cooking for the holidays for my family. Due to there being mice urine and feces inside and through the oven. It was finally replaced in January. But once the old oven was moved you could see what the apartment looked like before they covered it up with paint and flooring.

Everything in my unit is outdated and old. And it’s like pulling teeth for the owner to approve repairs. My cabinets don’t close and were glued together. I literally have to put a kitchen towel between the doors for them to stay shut. My bathroom is very outdated and old with the tub leaking down stairs to which my children and I can’t shower.
And was told not to shower as much. What ever that means. And it’s been about three weeks now. There is no heat in my unit but for some reason my gas bill is so high. We can’t bath or use heat but it’s high. I can’t help but to think something isn’t adding up.

There is something leaking in the walls as well. All throughout the day and night you hear leaking sounds behind my bed post and the ceilings. I don’t know if the pipes are old but you can see water spots on my ceiling that weren’t there before.

Some maintenance staff are not knowledgeable or qualified for the job and has caused damage to my unit and tried to put the blame on another establishment when they service my unit. Which was false. And it was definitely them. They ruined one thing that made me want to rent the unit. Which was the floors. The flooring was very neat.

You can tell that they never renovated this property that’s why everything is falling apart. It’s still in its original state from when I was a child and my cousin lived here and I’m 38. Only thing they did was put floors down and mine to they didn’t even clean the floors before flooring them. There was so much mice feces and mice carry diseases.

Logan M.

Stonelink property management made it very welcoming and easy to find an apartment. Other companies weren't responding to me or were giving me the runaround as soon as I found Stonelink they met my needs and are very professional. I met with Frank Rubino he was very polite and respectful answered all the questions I had and made the process very easy!

justin

Leonardo Gonzalez did an excellent job fixing my faucet and it took little to no time!!
The server from Stonelink is one of the best and reliable I’ve known in my opinion!! 😊👌 thanks again

Dylan F.

Frank super nice guy always responds fast that why they get 2 stars but I brought up does the house have any pest issues he said no not to my knowledge no tenant said anything I go to look at the apartment 330 Pawtucket ave for the second time to see. there are rat traps everywhere they have flies/bugs In the closet crawling back into the wall.it crazy use your eyes if there mouse traps/ bugs traps all over the kitchen you have pest problems he just wanted me to sign the lease so I would be stuck I’m glad I went back a second time before signing but again frank a super nice guy just not truthful or just oblivious

Yolianny G.

Luis Salinas and César were outstanding! They approached their work with incredible attention to detail and demonstrated a true passion for what they do. Every task that needed fixing in our apartment was completed on time and to a high standard. Both are highly skilled professionals who excel at troubleshooting and resolving issues efficiently. I highly recommend StoneLink Property Management for their fast and reliable service—they have some of the best workers. I feel very fortunate to have worked with Luis and César, who truly care about their work and put 100% into everything they do. I'm a very happy customer!"

Ivette P.

Luis, César & Adrian did an amazing job with the maintenance and fixtures in my apartment. I’ve resided here for over 6yrs and they were the most pleasant, efficient & courteous workers I’ve met yet! They were fast and the work done was impeccable! Thank you!