Shelley Malkin at CrossCountry Mortgage - Chicago, Illinois

Jake M.

Shelley was absolutely incredible to work with!

My fiancée and I are first time home buyers and were recommended Shelley by some friends and she exceeded our expectations! Super detailed and helpful with all the specifics of applying for a loan, the breakdown on costs, and the reasoning behind each item. Her quality support and diligence made what could have been a stressful experience super easy and enjoyable.

Would love to work with her again if we ever look to buy a new home and highly recommend her and the CrossCountry Mortgage to anyone looking for excellent experience!

Edgardo E. V.

Since day 1, Shelley was amazing, very responsive, always kept me updated with the progress of the loan, answered all my questions and concerns. Will definitely recommend her to my friends and family.

Kelly T. B.

Shelley was fantastic to work with! She was willing to explain everything that I didn't understand and held my hand when needed. She helped me get the best rate possible in a high interest rate period. I am comfortable knowing I can refinance if rates ever drop back down. I highly recommend working with Shelley on your mortgage financing!

Mike H.

Shelley was fantastic at explaining the mortgage process, updating us on the state of our application and what information we needed to provide, and keeping up to date on rate changes as we neared closing. We would high recommend her!

Marie I.

Shelley is a true professional; knowledgeable, helpful,intuitive and responsive. She keeps you informed as you move through the process and is just a pleasure to work with. I will continue to refer my clients to Shelley whether for a new purchase or refinance. Having a lender that you trust makes all the difference!

Jay S.

Shelley is the best. This was our first time buying a building like this. She was patient, kind and understanding. We didn't know what we were doing and she walked us through the process slow and surely. She never became frustrated with our ignorance. I cannot recommend Shelley and CrossCountry Mortgage enough. Run don't walk. They are the best. Also, a big shout out to Ken Permutter. Shelley and CrossCountry are champs. Thank you so much for all your help.

Damon J.

Shelley was a very thorough and thoughtful person to work with. She was able to find the products that best fit our particular needs. I would recommend her to anyone.

Sadie M.

Shelley went above and beyond to provide the most incredible lending experience possible. She offered a very competitive rate and truly project managed my entire process, staying in constant contact to ensure I had all steps completed to close on time smoothly. Her partnership with my realtor and lawyer was the best I’ve seen from a lender- felt like a true team effort the entire way. When the seller had an unexpected issue day of closing that pushed out my closing date and caused significant stress, financial risk, and hours of negotiations, Shelley is the REASON we were able to come to an agreement and move forward with the purchase as she stepped in without needing to in order to provide a solution for all parties. She will be my forever lending partner and I’ll be referring everyone I know. I can’t say enough great things 🙂 Thank you so much, Shelley and thank you for the thoughtful congratulations call after closing as well!!