Serrano Development Group - Pasadena, California

Address: 24 N Marengo Ave, Pasadena, CA 91101.
Phone: 02649933.
Website: serranodevelopment.com
Specialties: General contractor.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot.
Opinions: This company has 2 reviews on Google My Business.
Average opinion: 1/5.

📌 Location of Serrano Development Group

☎️02649933

Serrano Development Group is a reputable construction company located at 24 N Marengo Ave, Pasadena, CA 91101. Established with a goal to provide exceptional construction services, the company has been serving clients in the greater Los Angeles region for several years. Their dedication to quality and customer satisfaction has earned them a loyal clientele.

One of the key aspects of Serrano Development Group is their specialization in general contracting. This means they have the expertise and resources to handle a wide range of construction projects, from residential homes to commercial buildings. Their team of experienced professionals is well-versed in various construction techniques and materials, ensuring that every project is completed to the highest standards.

Accessibility is another important aspect of Serrano Development Group. The company understands the importance of accommodating everyone, including those with disabilities. They have made sure that their office has a wheelchair-accessible entrance and a parking lot nearby, making it convenient for all their clients and visitors.

Despite their efforts to provide top-notch services, Serrano Development Group has received mixed reviews on Google My Business. Out of the two reviews available, the average rating is 1 out of 5. This may raise concerns for potential clients, as it suggests that the company may not be meeting the expectations of some of its customers.

👍 Reviews of Serrano Development Group

Serrano Development Group - Pasadena, California

Bassam A.

1/5

This is a review specifically for the property management arm of the company. Currently, I am a owner and resident at the 13951 Sherman Way property (Van Nuys) location. Serrano Development Group (SDG) operates as the HoA property management company, for this property. SDG also operates as the property management company at 13941 Sherman Way (Van Nuys) and 2864 Sunset Place (K-town).

Serrano Development Group is owned and operated by Daniel Mahoney and Jason Tolleson. They are also owners of Pacific Empire Builders and Serrano Asset Management. Between having a families, building related development group, running the property management company, they have also run as HoA members (and one of them is President) on 3 different apartment buildings.

As a resident of one of the properties, I am extremely unsatisfied, unhappy and baffled by their service and their attitude towards the current resident owners in my building and in other buildings.

Listing of their failings for their HoA property management that warrant this review:
* Failing to send the required documentations to their residents.
* Failing to communicate adequately to their resident and absentee owners.
* Below par service from the property management. Building upkeep and building review is minimal, despite the claim that they are "actively" managing the property.
* Charging exorbitant HoA monthly fees ($370+) when the comparable rate in the area is low $200s.
* Continuously charging special assessment fees to replenish a fund when the extra fees are being used to pay for their own expensive services.
* Unwilling to discuss or work out any issues with their resident owners.
* Renting out their owned and managed properties without review or consideration to the current resident home owners.
* Utilizing their lawyer, Robert D. Hillshafer of Loewenthal, from Hillshafer & Carter, to pressure/intimidate their residents whenever issues arises.

And most importantly:
* As HoA board members, unwilling to review and allow competitive bids for property management and instead hiring their own company to manage their own company. This appears to be a breach of of fiduciary duty to their HoA responsibility as they continue to hire their owned property company at an unconscionable rate.

Jason Tolleson and Daniel Mahoney (owners of those buildings), are absentee and property managers owners in the 3 buildings, and continue to hold their position as board members due to their having majority control of these buildings via properties they own outright or through LLCs or other relatioships. The sole reason they hold onto their board memberships is so they can select their own property management company and charge whatever fees they set. This fact allows to out bully, out muscle and out lawyer any home owners, which are typically first time home owners.

george B.

1/5