Rentor - Eureka, California

Halle T.

EDIT: As you can see below from their reply to my review I am the one who is inaccurate. No accountability on their end and once again SUPER unethical to continue taking from money from people while you're waiting on someone to sign a lease. Other companies put up a picture that indicates "Decision Pending". Do better Rentor 🙂

I cannot stress enough how frustrated and disappointed I am with Rentor. This company operates with such a lack of transparency and basic customer respect, it's honestly shocking.

First, let’s talk about their application process. Not only do they charge an absurd fee to apply for a property, but they continue to accept payments for applications even after they’ve already approved someone else for the property! That’s right – despite the fact that the property is no longer available, they still take your money under the guise of processing your application, which is honestly deceptive and completely unethical. It feels like a bait-and-switch operation designed to make a quick buck off of desperate renters.

They have been nothing but unhelpful in trying to find a fit for my family, despite the fact that we've followed all of their processes to the letter. It’s clear they have no real interest in helping renters; instead, their focus seems to be on squeezing every last penny out of people who are already in a difficult position.

If you're looking for a company that values transparency, honesty, and basic respect for potential tenants, you will NOT find it here. Rentor has proven to me time and time again that they are not in the business of finding homes for families, but rather in the business of making money off of people’s misfortunes.

Vanessa D. L. C.

Raymond and the rest of the Rentor team are so helpful! Being new to the area, it can be stressful trying to figure out what to do when things go wrong, but the office is always communicative, responsive, and ready to assist. Thank you for always dispatching techs when needed and for providing quick service when necessary!

Ruby S.

I had an urgent work order that needed to be completed as soon as possible, as we were strapped for time. Marlene White not only understood the urgency of the situation but also handled it with efficiency, professionalism, and consistent communication. This company is fortunate to have Marlene, as she took the lead on this task and exemplified exceptional responsiveness and dedication to customer needs.

This is not the first time Marlene has demonstrated her unwavering commitment and professionalism. I want to recognize her outstanding work ethic and dedication, which continue to make a significant impact. Thank you, Marlene! I know my property is in good hands.

Molly B.

Wow! I only had two weeks to find a place for me and my family. The Rentor team, especially Trisha, walked me through the steps from viewing rentals and applying. We have been accepted and we’ll be moving into our new home this week. I’m so grateful for Rentor.

HackenbergJoeParthell ?. T.

I filled out a rental application and purchased the 45 roller fee then when I found more than one rental interested in renting they wanted to charge me fee again

Colton O.

Mary was very attentive and professional, kept me updated and prepared with each next step, and was also kind and fun to corespond with! 10/10

Janet C.

I strongly recommend anyone who seeks to look for an apartment through Rentor. Their service was excellent and succeeded my expectations. Mary helped me with all my questions and concerns and reached back to me within the 30 minutes.

ernie R.

Marydel Palabras made my experience easy, she understands the rental process can be a bit intimating but her Kindness helped sooth the way, she is truly a top level service provider