Re/Max All American - Property Management in Hinesville - Hinesville, Georgia

Jalin M.

Everyone at Remax was phenomenal with being on point regarding updates on my property and so efficient with getting family’s moved in as well. I recently sold a house with Bertha Webb as my realtor and with her vast amount of knowledge regarding the market and understanding the area made it an easy process I can trust. She was amazing with her service and getting my home sold in a timely manner, I truly appreciate her and the company. Every property I own , I will be using there services.

Steven S.

Do not use these people they are racist and all liars ..Ft Stewart you have been warned ⚠️ This place is all about scamming hard working people out there hard earned money! Dont use any remax all American because they don't have any interest in your success as a business or renter... Pictures included are considered a $500 cleaning fee 🤔 that's just the half of it there's several more outrageous fees there trying to charge us 😑!!!!!DONT USE THEM UNDER NO CIRCUMSTANCES THEY ARE THE WORST!!!

Scrambles

I had a terrible experience with this company. I was with them for over a year as a homeowner, and had a multitude of issues like doing repairs without my consent, not following up on questions or problems, making themselves unavailable to be reached, rent not being paid on time, allowing tenants to break pet agreements, not performing inspections as required, the list goes on.

They don't know what transparency is. If you want to have absolutely no clue what's going on with your house, this is the company for you. You are never kept updated on anything, and if you call, you are lucky to get someone at all, much less the one you're looking for. Don't bother emailing either, because they probably wont email back and if they do, it will be from one of a dozen different email addresses. None of which will have an actual person's name in the signature block.

I brought my concerns with the property management to the owner of the company, Bert Webb. That was a mistake. I've never had the misfortune of working with someone as immature and unprofessional as this woman. I'll save the description and transcribe an email she sent me on Christmas Eve here:

"Your not going to get anywhere insulting people
You have insulted me for the last time
Puppet master .
You are not as smart as you think you are.
I will have my Attorney contact your attorney .
Please send me his information
And have a wonderful day.
You must be a sad person inside .
I have never insulted you .
I have always been respectful to you .
After the email you just sent me insulting me like you did.
I no longer want any communication with you.

You know everything ....
Your always right....
It's your way or no way ....
You are smartest person in the world
And I know nothing ......
You want everything to be your way.
After all your a puppet master!
So
Please send me your attorney information
If it's Jag
Have them contact me
My husband and I retired from Army
22 years
I know a little about how Jag works.
But of coarse I no where
Near as SMART as You.......
Have a nice life..
And you will with your attitude!"

-Bert Webb

For context, this was in response to an email I sent where I very tactfully called her out on her lack of urgency and professionalism in the matter of managing my property. When you have to take your problems all the way to the top, and this is how the top responds, it's time to stop doing business with that company.

Hinalani B.

I recommend this place as a rental company. My husband is in the military. We didn’t have no complaints about living at 219 Lyle Ln and the home was very quiet and private if you choose so. The backyard was spacious for our dog. Loved working with April and Hannah! They have helped us whether we needed maintenance or just questions/requests. Btw, I think the people who make the bad comments on this place either have attitudes or just rude because I have seen a customer just walk in while my husband and I were signing our lease just started throwing a fit that the property she wanted to see was taken. Should’ve would’ve could’ve if she was nice. Otherwise, love the place! Give this place a try. ☺️

Jonathan E.

We have had the good fortune to have REMAX manage our property for over 2 years now and they have been nothing but helpful. The staff has always been helpful through all my questions and concerns even while stationed on the other side of the world. I would wholeheartedly recommend their services to anyone in the hinesville area. Their management fee is also reasonable for the piece of mind they provide.

Lily S.

Terrible Experience with RE/MAX Hinesville - Not Recommended for Military Families

Are you a veteran or a military family looking for homes for rent in Hinesville, GA? AVOID RENTING THROUGH REMAX. Beware, fellow military families! We had an appalling experience renting through RE/MAX Hinesville, and we feel it's crucial to share our story.

We, a military family, signed a lease site unseen, a decision we regretted from the moment we stepped into our rental home. The property was infested with roaches, filthy, and surrounded by trash in the yard landscaping totally unkept. In efforts to be unproblematic, we took it upon ourselves to clean the mess we inherited.

When we moved out, our house was in significantly better condition, so much so that the inspector praised our efforts every inspection on how well our rental was being kept. However, our ordeal didn't end there. RE/MAX Hinesville, instead of acknowledging our efforts, decided to charge us for pre-existing issues and withheld our entire deposit and pet deposit. To add insult to injury, they slapped us with an additional $900+ in unjustified fees and sent invoices to us for things that were never actually taken care of. We drove past the rental to see if the landscaping we had been charged for had been done and it hadn’t. Leaves were still all over the yard and other items they noted as reasoning for charging us. (Mind you the yard was extremely unkept upon our move in AND we had photos with time-stamps to prove)

It's disheartening to see a company show such blatant disregard for military families. RE/MAX “All American” Rental Department Hinesville's lack of concern for our living conditions and their exorbitant charges upon move-out reflect poorly on their commitment to customer satisfaction, especially for those who serve our country.

Save yourselves the headache – we strongly advise against renting through RE/MAX Hinesville or utilizing their property management services. Our hope is that this review serves as a warning to others and comes to the forefront when anyone searches for RE/MAX Hinesville. Your housing experience deserves better!

Lia C. G.

Anyone looking to rent from this company, don’t. Soldiers or civilians please look else where. They may seem all sweet and nice but they legit are trying to get over on you. When I first moved into the place it wasn’t clean, the yard look a mess and their people had to clean the entire place while I was moving in and did a subpar job. There were so many things wrong with the place that I had to request to get fixed on many occasions. Some things didn’t get fixed. Fast forward. They say they don’t need you at move out inspection and expect you to have photos to dispute anything wrong with the property which is unprofessional. I get it everyone does it different but if you are going to have a move in inspection with the tenant, the tenant should be there for move out as well. Again go else where I’m sure there are better more professional places than this. They are just trying to profit. I had been an awesome tenant and then they turn around and charge me for things I didn’t do. The place was messed up from the start. Of course you are going to have normal wear and tear. Nails in the walls and stuff like that but for them to over charge what my deposit is beyond me.

Tammy M.

Do not use this company for your rental. It started off well before I moved here with the agent. She was nice and helped me in a timely manner. Once I moved in, I saw the house was dirty, walls were dirty, had holes and scratches, and the fridge and stove were also dirty. I let the agent know and asked if they could repaint the house because I was having my daughter a few months later. They told me the owners would not paint the house and that it was professionally cleaned before I moved in. I told them they needed to speak to the company that did it because it was not clean. I ended up cleaning the house and spackling the holes to make the house liveable with my newborn baby.
Service with the company was O.K. throughout my 18 months living there. The real trouble came when I moved out this past week. The agent was rude to me over the phone and by email. The inspector also is trying to charge me for things I put on my move in inspection sheet and said she reviewed it and compared it with my move out inspection and nothing she noted was on my move in inspection. After saying I was sure I put that stuff on the sheet, I requested a copy of my inspection and I saw I clearly stated the issues that they were trying to charge me for. I’m trying to email a manager from the site but my email was returned stating it was a wrong address.
I asked the inspector for the contact information for the office manager and she told me it was Hannah, but I cannot even email her as she told me not to email her back in her last rude email to me. So there is no one willing to help when you have issues. What kind of business has the manager telling people they cannot contact them back!?!