Professional Community Management - Signal Hill, California

Roman M.

This review is strictly for Rick Cremin. The issue at hand started when our HOA dues were misapplied to the wrong account, despite proving that we sent payment on time with the correct account noted in the check memo. To say Rick was unprofessional would be a kindness. My wife and I received nothing but combative ignorance and passive aggression after we brought the issue to his attention.

Tom P.

I am an owner at the Lomas Bernardo Community in Rancho Bernardo. I needed help with a palm tree on the adjacent Bernardo Crest Apartment site.

I had been talking to the apartment site for over six months with no help. All they said is “we are working on it”.

I reached out to Cheyenne Harris from our HOA for help. In about three weeks, she was able to contact Bernardo Crest, their landscape company and resolved the issue.

I am very appreciative of the work Cheyenne did. In my opinion, she is a Rock Star and is crushing it! You are very lucky to have her as employee of your company. Sincerely, Tom Perez.

Christina S.

Wish I could give 0 stars. They manage for my HOA. Notified them of black mold in my unit from a leak in the roof, and they took a month just to open a work order and notify my HOA. I asked why there was the delay, and they won't respond to me. No accounability. Seems like they're afraid to talk to anyone but our BOD on the phone. They never return my calls. They only respond in emails when they want to. Terrible customer service, in my opinion, and I wish my BOD would take our business elsewhere.

Jared G.

This company is awful to deal with. I'm an HOA president and client of theirs. Our board is trying to keep things compliant & our finances in order and Associa makes everything much more difficult than it should be due to slowness and poor/no communication. My community manager does not respond to my emails or phone calls, and our residents are incredibly frustrated. I've tried talking to others within the company over the past few months to fix things and they don't seem to care. Nothing is working and they struggle with even basic tasks such as quarterly meetings or routine financial processes. If you're on an HOA board looking for a new management company I strongly recommend you look elsewhere. They don't have the time to handle our account and they won't have time to handle yours either.

Edit: I sent a note to the Associa address per their request below two weeks ago and haven't received any response. I have a vendor invoice that is well past due because of Associa. This company continues to disappoint. Again, if you're an HOA looking at using them, I strongly recommend you go with a different company instead. I will update this review if they ever improve.

Andy M.

A very difficult HOA to communicate with. Emails go unanswered for weeks. Not very results driven organization. The inability to contact or get a reply can be so frustrating as a home owner.

addition as of 9/17: you replied to this review that you wanted me to email you. I've emailed you twice, yet no response.

Addition as of 9/25: still no response. Seems you are highlighting my initial complaint.

Addition as of 12/11/2024 still no response. 0 stars

Cece B.

PCM just doesn’t cut it. We’ve had so many new managers & assistant managers in our short time with them. Requests get closed out with no actual work being done, zero professional consideration & communication on their end is deplorable. Professional community management? The absolute opposite!

Adam I.

Christiane Zborovsky is always so helpful with any community needs and gives excellent service. We are very pleased with her.

Ivana S.

Our new property manager Anthony is the man! We finally have a partner who understands the needs of our beautiful property.
It feels like we are the only property he manages - that would be the best description of how good he is. So thank you Anthony for taking care of us, I am grateful for all you do for our community,
Ivana@Lakeview Property