PMI East Lyme - East Lyme, Connecticut

Kim H.

We started working with PMI in the Spring of 2022, when we had purchased a home in Old Lyme to be near family but weren't ready to occupy full-time. From day one, Jason has been straight-forward, hard-working, and absolutely committed to us achieving OUR goals with the rental property. His staff, especially Ed (who is such a great guy), are similarly focused on customer satisfaction -- both the renters as well as the property owners. PMI took great care of our home which was especially important since we were out of the area and sometimes gone for months at a time. We have now decided to move to the area full-time and have taken the property off the rental market but we cannot recommend PMI more highly.

Kayla Y.

If I could rate PMI with zero stars, I would. This company is a complete disaster, and I have nothing positive to say about my experience with them. Everything was fine until our landlord hired PMI to manage his property, at which point things took a turn for the worse. Despite paying extra for their supposed "benefit package," not a single service promised was ever provided. For example, the yard would quickly become overgrown, and I would be forced to send multiple reminders for something as basic as lawn care—clearly not my responsibility.

PMI also seems to have no regard for any prior agreements made between tenants and landlords. If there’s a payment arrangement in place, PMI will simply disregard it and impose exorbitant late fees at their discretion. Most of my inquiries went completely ignored, and I only received a response when I left a negative review—speaks volumes about their professionalism.

In the event of an emergency, PMI’s response is not only slow but entirely negligent. I experienced two separate water damage incidents, and despite promises to have the damage repaired, nothing was ever done. I was told that a team would come to paint over the damage, but four months later, I’m still waiting, and I just received a call today—after I’ve already moved out—saying the quote for the paint job was ready.

To make matters worse, I was harassed by my upstairs neighbor for nearly an entire year, enduring constant disruptions and unwarranted complaints. Despite my numerous attempts to bring this issue to PMI’s attention, all they did was send out noise ordinance reminders, which clearly did nothing to resolve the problem. They never took the situation seriously, and I was left to deal with the stress and frustration on my own.

This company is nothing short of a circus, with unqualified, clown individuals behind the scenes pretending to be professionals. I am relieved to be done with PMI and will never willingly work with them again. They’ve completely failed at every turn, and I strongly advise anyone considering their services to look elsewhere.

Trent M.

Is a scam, intentionally deceitful to keep ‘non-refundable’ fees. Over 100+ dollars to be immediately led on and denied without clarification and wasting necessary time, leading on applicants who need to search for apartments.

With the reply I guess I will emphasize the unprofessionalism behind how you handled my application specifically. A background check costs 12.25 from the cheapest I’ve seen across apartments with an average of 30 dollars. However, an non-refundable hundred dollars , fifty per applicant and the 30$ pet fees is steep, however I accepted this given my excitement for the apartment, especially with the fact we weren’t told we were competing for it. Then being given a tour and calling my references and being told from said references I was given a good review was comforting . I have no problem being declined an apartment as that is simply just the way it is, it just happens.But to have the ineptitude and disrespect to not even send me personally an email declining my application, no response whatsoever, is disgustingly unprofessional and unfair. You misled us and lied, as a company you took my money and ran and you deserve more than this poor rating.

Rebecca H.

I had to manage several properties in the state of Connecticut, while I lived in the state of Florida for my brother when he passed. Jason was so kind and helpful during the process! I ended up needing to sell the properties which he also assisted me in. I cannot tell you how much stress he relieved from me -always addressing both big and little problems for me and making it as painless as possible. His company is extremely professional and kept immaculate records. They helped me get all of the business in good standing and done correctly. They dealt with all of my tenants, and eventually the buyers when I sold the properties. I wholeheartedly recommend using his services for property management and real estate sales!!!!!

Kimberly J.

We started to work with PMI this year and have had seamless communication and responsiveness to all of our questions and inquiries. Jason has been available to us for assistance even during his own vacation! If you’re interested in listing your property for summer, academic, long term or periodic rentals, he will sit down, or talk on the phone, at length so you fully understand the process. My family & I are renting our property for the first time this year and we’re obviously concerned about who we would entrust the property management responsibility to. He hasn’t failed us and we have the utmost confidence in his abilities to problem-solve or make appropriate suggestions where needed for repairs or rental tips. His attention to detail goes as far as introducing himself to our long-time neighbors to establish himself with the community.

We plan to continue to work with PMI again next year!

Kandace B.

Jason with PMI sat down with us and reviewed options to sell or rent our home, it was nice to not feel like we were being sold or rushed. Jason made us feel comfortable with our decision, thanks.

Lynn G.

Jason is the property manager at the house where I am staying as a travel nurse for the next 3 months. The house is currently being upgraded and Jason got my work schedule so as not to disturb my day sleep between night shifts. There was a welcome basket in my room when I arrived. He answers all of my questions promptly. He's professional, pleasant, down to earth good guy. I'm happy here.

Vincent D.

I have been fortunate to work with Jason as a vendor for his company. From my perspective, I'm able to see how much he puts in from acquiring a property to the final stage of renting it out. He is very thorough, throughout the entire process. Sometimes, working nights and weekends, or having to come to a property himself if there is a minor issue that may be needed. Hiring a company like P.M.I. with Jason as the owner/operator should put any homeowner renting there home at ease as well as any potential renter looking for a great experience! He is a genuine, hardworking company that exceeds the bar for overall service and satisfaction. Book with Jason of P.M.I. East Lyme, you'll be glad you did!