Not Your Average Lender - Garland, Texas

Not Your Average Lender: A Comprehensive Overview

For individuals and families navigating the complexities of mortgage financing and real estate, Not Your Average Lender stands out as a reliable and client-focused service provider. Located at 310 E Interstate 30 b107, Garland, TX 75043, and easily accessible at 9722039033, or via their website notyouraveragelender.com, this women-owned business offers a unique blend of expertise and personalized attention.

Specialties encompass both mortgage lending services and acting as a real estate agency. This dual capability allows Not Your Average Lender to provide a seamless experience for clients, guiding them from the initial loan application through to property acquisition and beyond. They cater to a wide range of borrowers, including first-time homebuyers, those seeking to refinance existing loans, and investors looking to expand their portfolios.

Accessibility is a core value at Not Your Average Lender. The business boasts a wheelchair accessible entrance and wheelchair accessible parking lot, demonstrating a commitment to inclusivity and ensuring that all clients can comfortably and confidently conduct their business. This commitment to accessibility extends to their customer service approach – they strive to make the lending process as straightforward and accommodating as possible.

Opinions regarding Not Your Average Lender are overwhelmingly positive, as evidenced by their 24 reviews on Google My Business, with an average opinion of 4.1/5. Customers frequently commend the team’s responsiveness, transparency, and dedication to finding the best possible loan solutions for their individual needs. Here's a breakdown of common themes emerging from these reviews:

• Personalized Service: Many reviewers highlight the individualized attention they received, noting that the team took the time to understand their financial situation and goals.
• Expert Guidance: Clients appreciate the lender’s knowledge and ability to explain complex mortgage terms in a clear and understandable manner.
• Efficient Process: Several reviewers praised the streamlined application and approval process, emphasizing the lender’s efficiency and professionalism.
• Positive Communication: Consistent feedback emphasizes the team’s proactive and responsive communication throughout the entire process.

Key Features and Benefits

Not Your Average Lender differentiates itself through several key features:

• Wide Range of Loan Products: They offer a diverse selection of mortgage options, including conventional loans, FHA loans, VA loans, and USDA loans, catering to various borrower profiles and financial circumstances.
• Competitive Rates and Fees: The company strives to secure the most competitive interest rates and fees available in the market, maximizing value for their clients.
• Dedicated Support Team: Clients benefit from a dedicated support team that provides ongoing assistance throughout the loan process, answering questions and addressing any concerns.
• Technology-Driven Approach: They leverage technology to streamline the application process and provide clients with convenient access to their loan information.
• Women-Owned Business: As a women-owned business, Not Your Average Lender brings a unique perspective and commitment to client satisfaction.

Contact Information and Location

Address: 310 E Interstate 30 b107, Garland, TX 75043
Phone: 9722039033
Website: notyouraveragelender.com

Additional Points of Interest: Beyond their core services, Not Your Average Lender is committed to providing a positive and inclusive experience for all clients. Their dedication to accessibility underscores their values, and their positive reputation reflects the quality of their service. They are dedicated to building long-term relationships with their clients, based on trust and mutual respect.

Recommendations for Prospective Clients: Individuals seeking a reliable and personalized mortgage lender should consider Not Your Average Lender. Their combined expertise in lending and real estate, coupled with their commitment to accessibility and client satisfaction, makes them a strong choice. We encourage potential clients to visit their website, notyouraveragelender.com, to learn more about their services and schedule a consultation.

👍 Reviews of Not Your Average Lender

Kathy T.

1/5

Full Disclosure- My husband and I were approved and closed our loan with Rowlett Mortgage, our experience throughout the process is the basis of my review. Applying was easy, things seemed to be going fine at first, when we had an accepted offer on the property is when things got tricky. The staff at Rowlett was completely unprofessional and rude and they lacked basic communication skills. We reached out to clarify certain details on our application, and many times had to ask the same question several times before receiving a response. Many times we emailed the office with no response until getting our realtor involved or making several phone calls. Katherine seemed to always blame the Customer for the shortcomings of her company, absolutely horrible customer service. In the final week of closing, it was discovered that Rowlett had made an oversight on our application and almost caused our entire application to fall through which had nothing to do with us or the seller, her company just failed to read the original listing and documents attached! At this point, we were ready to bail from her company but we only had about 5 days before we had to be out of our current residence so we hesitantly continued on. Finally, our realtor and the sellers agent got involved and demanded the file be closed and our loan closed 4 days later. Overall, I do not recommend this company, the owner herself does not appreciate the business of her Customers, and her staff follows her lead. Katherine has a history of blaming the Customer for their bad experience, which is completely unprofessional. When buying a home, especially as a first time homebuyer, it's important to find a lender who is understanding, communicates well, and appreciates their customer, Rowlett does not meet these characteristics.

Diane

5/5

Thank you Carmen for everything you did to help us finally get into our new home! Matt and Katherine were wonderful as well. This has definitely been an emotional journey and we are forever grateful to the Rowlett team! Anyone who maybe at crossroads of whether they can get a mortgage without A+ credit, I suggest giving Rowlett Mortgage a try.

M G.

5/5

Great experience!! I was so scared to buy a house. From the first call I made to Katherine to the first appointment she made me feel confident. I send her some homes on a Friday night that I wanted to go see and the next day on Saturday she had us looking at homes and even set up a appointment on Sunday to see another home in which became our dream home. Kathrine guide us through the whole process and never gave up on us. Their was times I wanted to throw the towel and call it quits because I was so impatient. But she always helped and always had the answer for me. I really highly recommend and will continue to refer to family and friends.

Stella C.

5/5

Great team ! Katherine is such a great person , thanks to her we got our dream home 💛 Great person and very professional, thankful and beyond !!💛

Gerardo G.

5/5

I highly recommend the MK team. I had previously tried since the beginning of this year to get into a home by summer. It was two mortgage brokers and a so-called credit repair specialist that told me it couldn’t be done for at least a year or so. I took a chance on Rowlett mortgage. I was guided every step of the way and was tremendously helped by Michael and Katherine. I was finally able to get my home in the summer just like I wanted to. They made it possible

Tony B.

5/5

Kat and Carmen were fantastic! I had an idea of what to expect when I started this process and they exceeded those expectations. Interest rate- lower than expected. Closing cost- lower than expected. Carmen cared a lot about my needs. She was quick to help me when I needed to be educated or if I was just anxious. Kat was quick to inform me when things popped up or contact me with updates. She always had time for me.
We're really happy with our new home.
I will be using them to sell my old house soon. THANK YOU!

Derrick E.

5/5

Kathrine and Her team did a great job on getting my mortgage done. They work a faster than normal pace and I was impressed. Great Place to get financing for your home..

Arvilla H.

5/5

Awesome Company!! Awesome Team!!! They really work hard for you to get you your dream home. They are with you every step of the way. Keeping you encouraged!! I would recommend this company to anyone that is looking to become a homeowner. They are my TOP CHOICE!!! So if you are looking for your dream home, call ROWLETT MORTGAGE!!!! YOU WON'T GO WRONG!!!!!!