Northern Trust Real Estate Inc - Anchorage, Alaska

Seg Lim

This was supposed to be a secure building. In fact I was charged $100 dollars to replace a garage door opener because the other tenants remote openers had to be “reprogrammed”. Okay so fine I’ll accept being ripped off for a safe place. One day I open my garage to park my car and noticed all the storage doors had been opened and my almost brand new snow tires were yanked from my closet. I also noticed that one of the entrance doors to the garage was broken and tenants were required to make a significant effort to shut it. This door had not been fixed for over two months as I was living there.

When I moved out although I paid $250 dollars to have the carpet professionally cleaned and cleaned out the freezer and refrigerator and replaced the blinds $40 and the dip pans $10 wiped down the counters and the pantry Pattie, the property manager, told me there would be an additional $250 cleaning fee. At this point I just wanted to get out and said okay.

One month after my move out I called to see where my deposit money was they said they mailed it. I asked what my options were. They said put a stop order on the check which was an additional $31. I asked what they would do in my shoes “wait one more week”. I waited one more week. The accounting manager said “Oh sorry I didn’t hear anything about a stop order”. So I told her to put a stop order and I would eat the $31 dollars. It takes two days for my company, who also banks with Wells Fargo as Northern Trust does, so I give them 6 working days before calling. “Manager said she’ll call tomorrow”. After not receiving a call the next day I called two days later. She said my check was ready I asked how much she said $734. I said the math didn’t add up she said the cleaning fee was $450 (nearly double what the property manager told me) with an additional $80 for hanging a closet door! So my initial $1295 deposit is now $734 after paying $250 to have the carpets professionally cleaned. So all in all after loosing my snow tires due to a lack of security I also lost $811 of my security deposit (including the $250 I paid to have the carpets cleaned)! I should have just left the place to rot, saved myself the effort and let them keep their $484 dollars

I gave them 2 stars rather than one because most of the people I did talk to at least were not rude. I did get “I’m sorries” and no one yelled at me like you can read in the other reviews.

L B

This is the worst place to rent from. I have had nothing but trouble and bad attitudes from them. I have lost count of the times I have called and someone picks up and hangs up. It’s one thing to let it ring or to put a person on hold but they like to pick up/hang up.
It also takes days for them to get repair people out to fix ceiling leaks, water heaters, and pipes. They never fixed the dishwasher rack that kept falling off its tracks. This winter I also had trouble with my garage door opener even after changing batteries. I ended up having to go halfway around the building to use the key access, punch the inside button and race up this icy steep little hill to my car before the garage door closed. I reported it to them multiple times for the last three months I was with them and each time they said someone would be out to fix it. I brought it to their office and they sent me away saying they’d send someone out. Never did.
Now I go to look into giving my 30 notice and I couldn’t remember how long my lease was so I asked Jackie to please look it up for me since I could not find my papers. She made it obvious that she was frustrated and in a hurry. She leaves the room and comes back, signs the notice, makes a copy and tosses it back to me saying nothing more than that I was all set and tells the receptionist that she really needs to leave now.
When I brought the keys back Nadine was the lady who accepted it and looks at my account without prompting. She tells me it looks like I am still in the apartment and she sees no record of a notice and that I actually would be breaking my lease and would have to pay for those three months. I told her my interaction with Jackie. Nadine informed me that Jackie should have also done a final walkthrough with me. This Jackie also never mentioned. She then says “That is certainly not how we do business, but if Jackie said you were good then you should be good”. Nadine informs me that Jackie is out for a few days and that she would talk to her and one of them would give me a call in a couple days if there was any problem. Surprise, surprise they never called and every time I tried calling them no one would answer or I would get the pickup/hang up treatment. I work during their business hours so it is very hard to get into see them and when I did Jackie was always gone. Now a month later one of them leaves a voicemail with my husband saying we owe over two months rent and will be stuck with a third soon. I was finally able to get ahold of Jackie and she says she doesn’t remember anything and that i will still owe that amount.
I later found out that a few of my coworkers and their friends have also rented from them and experienced nothing but trouble as well. Do not rent from these people!

Roman Gimeno

Stay away from Brande McGovern, she's a crook. This was the worst experience ever. Heat was in and out all winter and we spent many cold nights with small children. They hired druggies to do repairs and things never got done right. After I got sick of it and put in my 30 day notice, they started threatening me. Then, they refused to allow me at the final inspection, stole my deposit check, and they are charging me rent even though I've been out of there, and into a nicer place for over 2 months! No explanation, just a bill for an apartment I don't live at!!! Amazing

Tye Smiles

My experience has been delightful so far. I lucked out with a good property owner who has been doing this a long time..Thanks Jon. The girls in the office are wonderful and super accommodating Thanks Jackie and the lady in the other office. Sorry I didn't catch your name but Thank you for being so understanding. They both need a raise. Fantastic service. Maintanance guy ... if I text him he response right away...Great people who are just doing their jobs.
A Lot of people only post the bad and very seldom will people post the good experiences. My husband and I have a great experience from beginning to end. It's not easy in the field they are in and they can't make everyone happy all the time. We appreciate you
Northern Trust ☺

Ialreadyhaveaname2

Very very poor service. Avoid Jill Christensen at all costs. Jill was recommended by someone close to me who had never purchased a home before. She was supposed to help us find a new home to purchase as well and at the beginning she seemed interested in helping us. Very quickly we realized that she was only trying to get easy money, she has no interest in helping people find what they actually want. After 2 weeks of text messages and no actual face to face contact she had never asked what we were looking for and when we provided that information it was ignored and she kept showing us houses that in no way met our needs. She took us to look at 3 houses only after we practically begged her to make some time for us, she explained that she was busy but after Monday she would have a clear schedule and could dedicate more time to us, we never heard from her again... She did not have us sign a disclosure statement which is required by law when going to see homes. My friend who recommended her called after he had closed to ask some follow up questions and she refuses to answer or call him back. I would avoid this whole operation if I were you. I'm sure their rental side is just as bad.

Honest Tenant

Brandi McGovern - Don't ever try to rent or buy housing from this crazy lady. She is only nice to you the first day before you sign the contract, she will treat you like shXt. Including yelling at you, threaten you about the bills, charging you all the fees without warnings. There has been water leaking in our apartment for about 6 months and she still haven't fixed it. She will only contact you when there is a additional BILL or a FEE that needs to be paid. Glad we are finally moving out. So tired to deal with her bipolar and this place.

Jim Miller

I got a scumbag kind of feeling the first time I met Jon Seavers. And after working with him for close to 6 months, it's nice to know that my people reading skills are still intact. Northern Trust is probably ok if all you need is someone to collect rent and sign leases. But if you're looking for a place that's going to do a thorough job of screening tenants, act promptly when there's an issue, and generally perform in a way that aligns with your best interests as a property owner, then Northern Trust probably isn't the place you want managing your property.

Word of wisdom to someone looking for property management services: the lowest cost isn't always the best value.

Tasha Eason

Horrible, wish I would have read the reviews before I rented my first apartment from them . Had 2 different landlords during my 1 year lease . Washer was ALWAYS leaking . We moved and it took them 29 days to return our deposit after ridiculous deductions, I spoke with Brandi who was really nice at first but after I called today to ask questions about the deductions she was extremely rude to me on the phone, I barely got 3 full sentences out, my boyfriend was sitting next to me in the car while I was on the phone looking absolutely pissed that she was speaking to me that way . Hopefully someone will see this and save themselves the trouble. I wish I wasn't so naive in getting my first place .