Marples & Associates Realtors - Brentwood, California

Antoinette P.

I have been their at this properties for three years in Antioch. Eventually I had to move out. I had to use my Attorney . They wanted me to shampoo and have professional cleaner to come in which is illegal ? Someone put two dead dogs on the front porch, I had to put security cameras someone tried to break in the side door, I found my garage door open in the middle of the night at 3 AM in the morning when I moved out there, property manager who is not a realtor, nor a professional property manager only taking information from Kathy the owner I had water leaks with astronomical damage they told the company make sure I don’t go in after I have moved out. I had no intentions to ever going in my experience there was frightening as a single woman, the next-door neighbors once I put the cameras in continue to attack me cussed me out and there was no help from the property management company get with the professional property management company. All they care about is collecting the rent and they’re never gonna write a letter when I contact the city of Antioch as soon as I mention the property management name the first thing they said Kathy they have so many complaints of so much unprofessional stuff that goes on that they told me the best way to handle them. I had never missed a beat with making a payment, but it came to a point where Times got hard and I couldn’t make these payments. They continue to raise the rent each year failed to take care of the front yard the backyard, the house and never been painting in 25 years inside. Thank God for my attorney .

Ryan H.

Long story short: Marples tried to keep our entire security deposit saying we didn't give them proper notice which we did, multiple times.

We had to threaten to sue the property owner to get our entire deposit returned. You can find the name of the property owner in your lease. You have to sue the property owner, not the management company, if they are keeping your deposit and they have violated CA Civil Code which they did with us. It is not an expensive process, and the small-claims courts operate under the assumption that the tenant is right. If you have evidence, the courts will listen and take your claim seriously.

Marples sent us a bill (Security Deposit Statement) 5 months after we moved out (in violation of CA Civil Code (CC 1950(g)(1) which requires that landlords submit an itemized explanation of any deductions to the tenant NO LATER THAN 21 CALENDAR days after a tenant who has paid a deposit vacates the premises). Their bill was a made-up justification to keep our deposit and was added on to the "rent" they said we were liable to pay after we moved out, which we weren't.

Their bill charged us for house cleaning, carpet cleaning, and other expenses that are also in violation of CA Civil Code (CC1950) which states It is improper to seek reimbursement from a tenant for the cleaning of carpets after a 4-year tenancy especially when the carpets were damaged upon move-in. This would be considered “ordinary wear and tear.” (CC 1950.5(e).

In addition, the law requires that the landlord include copies of receipts for the charges that were incurred to repair or clean the unit with the itemized statement, or, if the landlord or their employees performed the work or repairs then the itemized statement must describe the work performed, including the time spent, the hourly rate charged and the hourly rate must be reasonable (C.C. 1950(g)(2)). Nothing was attached to the itemized statement emailed to us.

This process took almost a year before we got our entire security deposit back, directly from the owner, not Marples.

Alicia C.

Absolutely the most unprofessional Realtor and office I have ever dealt with. Cathie and her son Matt mismanaged my property by keeping funds with no valid explanation whats so ever even though my husband and I requested on numerous occasions copies of receipts for work they claimed was performed by them. The over charging for the mediocre craftsmanship is astounding! We tried firing them several times and were met with opposition and supposal contract penalties. We finally had enough and had to hire a representative and just like that the contract was canceled. Cathie and her son Matt are bullies unethical and unprofessional! Dont let them represent you they are modern day crooks! Buyer beware. If you want your money stollen and property mis managed they yes hire them!

Aaron H.

Marples handles the property management for our rentals. Marples has excellent documentation for inspections, move-ins, move-outs, owner portals with direct deposit and a pretty substantial lease addendum that protects both the owner and the tenant.

They have been very responsive to tenant requests and there was only one time where they made an error in one of my owner statements. I called and it was resolved right away. In comparison my previous property manager would make these types of mistakes about 3-4 times per year.

What I like best is it feels like a partnership - I consult with them on property management and investment strategies and feel like I learn something new with these interactions. I also interviewed three other property management companies in the area and Marples had the most maturity in their management processes - e.g. best paperwork, safety inspection schedules, lease renewal approach, property marketing, repair & maintenance processes etc.

Steve G.

Representing a landlord named William Ortega 2617 Torrey Pines Way Brentwood California. Who is a thief. He has not give my deposit back though he asked me to leave because he was quote selling the house. I complied and have been getting told since March 16th 2023 that he would tell me how much he is giving back

Kelly C.

The best of the best!! The Marples Team go above and beyond for their clients! I've never seen a group who work longer hours! Nights, weekends...they are workaholics and kill themselves for their clients! They always make themselves available to me and they have a great staff I can always reach!! Great online technology and marketing! There is a reason Cathie Marples is the #1 all-time leading real estate broker in the area for 40 years and the largest and most successful property manager !!! These people are sooo dedicated to their job and their clients for 4 decades they have earned every ounce of their success and reputation!! My family and I have bought and sold and had over 15 homes managed over the years with Cathie and her team and you will not have a more seasoned, intelligent and committed Broker or manager EVER!!

devilsoulja14

I have contacted them relentlessly and to no avail still have no answers for any of my many applications or requests. I have contacted them through phone and email through zillow and other websites connected to the rentals. If we where not chosen by application send a courtesy before you find out that the place you are applying for is already rented out this happened twice. The worsts customer service in this side of town, finally got a hold of someone only to be told they will get back to me and now ask me if they got back to me the answer is no.

Sha

I am a renter! They don't fix the repairs needed in the home they do pop up inspections instead. Some of the staff speak to you very disrespectfully it doesn't matter if you are a great tenant.