Lofts at City Center - Tuscaloosa, Alabama

Nakyla O.

Absolutely love living at The Lofts at City Center!
This place truly feels like home. The amenities are top-notch, everything from the fitness center to the community spaces is clean, modern, and well-maintained. What really sets this place apart, though, is the management staff. They’re friendly, professional, and genuinely care about the residents. Anytime there’s an issue, they’re quick to respond and always willing to work with you to find a solution. If you’re looking for a comfortable, stylish place to live with a supportive community and a team that truly goes above and beyond, The Lofts at City Center is the spot. I highly recommend it to anyone looking for their next home!!!!

Jacob S.

If I could give this place 0 stars I would .
I want to warn potential tenants about the serious issues at this apartment complex. We’ve seen several roaches in our apartment, and we’re very clean people. There are constant problems with pests, and I know neighbors who have literally had rats crawling into their apartments. The trash rooms are disgusting,We have a crack in our ceiling, and the stairs are filled with cat pee and animal hair. The hallways are just as bad, with dog pee, vomit, and trash everywhere.

The leasing office workers are literally incompetent . If you need anything done, expect to email them at least five times. They often add extra fees and don’t care about maintenance requests. Our AC was broken for weeks during the summer, and management did nothing to help.

The conditions are barely livable, and they purposely show new tenants the nicer areas to trick them. There’s a lot of crime here; the police are always around. I know for a fact that a girl got shot here, and there was a robbery too. We haven’t had one good night’s sleep since moving in. Our neighbors are always loud—yelling, screaming, and fighting—and the leasing office won’t do anything about it.

Please don’t live here. There are so many better options that are either cheaper or the same price.

Walker L.

Worst place to live in town! They allow random people to move into your unit at 11:30 PM! Sure you would love that. Management is also very unclear and far from helpful. The blonde lady in management is also very rude. The parking lot, hall ways and elevators are beyond nasty. They always smell like urine or feces and are covered in trash! My friends refer to the lofts as the walking dead and rightfully so. This place is terrible for your mental health and I’m sure terrible for physical health as well. We had a water leak in our ceiling and they “fixed” it by paining over the problem. This place is a joke. Do NOT live here for your own good!

Ross H.

I took a delivery to these apartments and had trouble trying to find an entrance into the parking deck. I finally parked in front of office and went in to ask where the parking entrance was and an ugly blonde haired lady in the office was extremely rude to me for pointing out where she was telling me to enter the parking deck was an exit according to the sign on the building. I finally just had the customer meet me in front of office to get his delivery. If this is how you treat people that are asking for directions I can only imagine how terribly they treat their tenants and vendors. Horrible staff makes for horrible living I wouldn't suggest anyone live here.

Jackson D.

You won't be different.

My roommates and I thought the same thing when we moved in. "Surely it won't be that bad, there's even new management!" Let me tell you that it really is that bad, and honestly keeps getting worse.

I've lived at the lofts for 8 months and every month a new horror greater than any before keeps raising the bar.

I'll start with what you're probably most concerned about: the rats. On day one, my roommates and I agreed that we'd try and break our lease if (heaven forbid) a rat was ever in our actual apartment.

Well, I suppose we're liars, because three rats have been in our apartment and we still live there. Oh well. We've talked to management about it and they sent an "exterminator" with an arsenal of glue traps, which doesn't necessarily solve the problem but gives you the unique pleasure of discovering your own preferred method for killing the rats that still come into your house.

What we do is bag them in grocery sacks and swing the sacks into the ground until they stop moving. If you're planning on living at the Lofts, take notes!

We've asked them to patch the six inch hole in the ceiling where the rats are clearly waltzing right in, but they keep on coming. I don't blame the maintenance guys, because they actually do a really good job, but rent isn't high enough for management to actually "fix" any of the problems you'll complain about. Just to sort of keep them at bay until your lease is up an they can replace you with someone else.

Also- be careful when taking your trash out. There's typically 5-6 rats/mice in the trash room and if you sneak up on it, you can throw the door open and watch them scurry away.

If you're cool with rodents, I think it's important for me to let you know about the roaches as well. They were in our dishwasher bad- really bad. We had two glue traps under there, and they got so completely covered with roaches that we had to throw them out and get new ones. I'd estimate we've caught or killed in excess of 400 at this point.

Also, the office has straight up lied to us. I bet in response to this email, they're going to say something along the lines of "oh... we're so sorry.... we didn't know about any of this...." and that's not true! They 100% did.

When renewals were coming up and management was on their hands and knees begging for us to stick around for another year (fat chance), someone from the office called me and asked if I'd considered renewing my lease. I told him that I'd already signed elsewhere, which is true, and he told me that one of my roommates had chosen to stay and renew their lease. I though this was strange, as I watched all three of my roommates sign lease for a different complex. When I asked him who, he told me that the "computer was down."

I'm pretty sure all these five star reviews are fake as well. Unless someone else is having a very different experience than I am, there's nothing five star about it.

If you're still reading this review, and are considering living at the Lofts, then I do have one silver lining for you: you don't have to! Nobody is forcing you to live in the rat palace, the roach motel. There's 100 other options that are different, better, and roughly the same price. This isn't it!

Also, here's some pics of the rats. For reference, this is in our boiler closet (right next to the kitchen). I found one in there just this morning while eating my oatmeal.

Save yourself the trouble, and don't live at The Lofts.

Alexandria S.

Went in for a tour and had a great experience! I walked in and they were able to accommodate me even with no appointment. I got to talk to Grace and she showed me around the property. She did a great job of explaining the amenities and showed us the 4 bedroom floor model. I also like that wifi is included! Ask for grace when you go in.

Julia L.

Hi. With now living in The Lofts at the City Center for almost a full school year now, I would say that I have had an amazing experience with them. They are very fast when it comes to room maintenance if needed. However, I have barely needed to use them at all since the rooms i've been in are great! The only problem I would say is the elevator in building 3. When it goes down it stays down for a while. I am on the 5th floor and taking groceries up the stairs to the 5th floor isn't the funniest thing in the world. There also has been construction on the building 3 pool for the longest time restricting to full benefits of being able to enjoy where I live. Other than that, the amenities are amazing, I utilize the study area/club area a lot. The gym/yogi room are amazing as well.

Aidan B.

WARNING!!! DO NOT sign a lease here, I lived here last year and have so many horror stories. There was a homeless tweaker in the gym bathroom freaking out. So much mold. Someones dog threw up in the hallway and it sat there on the floor for the entire year. people let their dogs poop in the stairwells and it never gets cleaned up and it smells horrible. They also kept adding fake late fees to my account set to a couple days before rent is due. One time the fire alarm went off at 4am and nobody was around or could be contacted so it stayed on until someone finally came in around 10. They told me that my apartment would have a "balcony" but really only had a gate in front of a window. There were roaches living in the stove we had and you could see them crawling inside.