Keystone Brokers, Inc - McDonough, Georgia

K J.

This company has a lot of great homes and good properties.. but I've had my application in on a home that's been up for rent since last November and I have not heard anything on my application status in weeks since I spent my money. I've tried to call and email NO RESPONSE and my children and I lease is up TOMORROW and I thought I would have heard by now from KeyStone about my app or something by now. I really need to speak with someone at this company If you all are not trying to help families get homes then you should reconsider being a leasing company and I would like my money back cause now me n my kids may have to get hotel and apply for another property with someone else who cares ! Seems to be a scam

Jarema M.

I did a application almost two weeks ago while there was no application on the property I applied to then was told that someone else’s app was moved to the property and if they didn’t hear anything from them by Wednesday that they were going to run my application it’s been over a week. The property is still listed. I have not heard anything. I have literally drove all the way to their office and they are not open. It seems kind of scamming to me and I’m about to dispute this with my bank and for those who are in the comments talking about first time renters obviously you don’t know what a application process is because it should not take two weeks.

Geeh

AVOID THIS COMPANY
All the bad reviews are true, they take your application fee money and never reply back.

They will say it’s on a first come serve basis but that’s not true either. Over 500+ contacted them about 1 property and the house still up for rent it’s obviously a scam. I’ve put in multiple applications as soon as they make a listing for any property , meet every requirement and still never get a denied or accepted response been over a month now

Kayla C.

My time working with this company has been great. Any issues with maintenance they are quick to address and resolve. I will continue to work with their excellent staff in my rental needs.

Qweety L.

I really wish there was a way to leave NO stars at all. My husband and I came across this beautiful rental property online so we scheduled a viewing. We fell in love with the house so we wanted to put in an application. I did call and make them aware of a few minor changes that needed to be done and they said they would look into them. We really didn't want to miss this property so we went ahead and put in an application. The first red flag was a $60 application fee for EACH person so I just put in one and my husband said he'd just do one later. I received email confirmation after my application was completed. The next day I tried to call to follow-up but got their voicemail so I left a message. Since it was Memorial day weekend I waited til the next business day to try to speak to someone. I got the same voicemail so i left another message. I let a week go by before I tried again and STILL wasn't able to reach a live person and of course the website is completely automated so no help there. After about 3 weeks of not getting any response I went to check the reviews and they were horrible! I really wished I had done that first because I felt like they just took my money with no intention of following up with me. I filed a dispute with my bank and temporarily got my money back. Fast forward to a few days ago and my bank says they are taking the credit back because they contacted them and the fraudsters actually told my bank that the charge was legit so I pretty much paid a fee for something I was NEVER gonna get and this company didn't even have the decency to communicate with me. DO NOT GIVE THIS COMPANY YOUR MONEY! RUN!!!

brandy M.

I’ve read these reviews and most seem like first time renters that don’t understand that just bc you pay an application fee doesn’t mean you get approved for a house and I’ve never seen a company that allows a couple to use 1 application if both are to be on the lease. So anyway, I’ve rented from a few companies with very bad reviews, like seriously bad reviews not just people mad they didn’t get what they want, and so far Keystone has been really cool. Giving 4 stars because it’s only been a couple months and 2 maintenance requests or melds as they call them and 1 still pending. The 1 still pending I’m getting a little frustrated with but not enough to have a meltdown online…….yet 🤣🤣🤣 they are better than Sylvan Homes I’ll tell you that much. And Darwin.

9th G.

My fiancé and I went to view a property managed by these people and absolutely loved the house. However, once we got inside to view it there was a barely working leaky refrigerator and all though there were air vents for central heating in air they had heaters that seemed unsafe rigged up coming up from the vents and only window A/C units throughout the house.

We contacted Keystone about our concerns and were pretty much blown off and told the heaters wouldn’t be there if they didn’t work properly. Like I said we really liked the home so we decided to look over the rude lady on the phone and do an application anyway. Once we paid to do the app but were then informed that we had to complete separate apps and pay twice.

We haven’t heard anything back from this company after they took our money.. not a phone call, text or email.. NOTHING! We began trying to contact them before Labor Day and it’s been two weeks without a word from anyone. The application process is very intrusive and asks you to link to your bank account, take pictures of your license plate, pics of your car, I.D. and even a selfy. The whole thing just seems like they’re harvesting info to try and scam people.

Also any time you call the office it says they’re closed but the website says they’re open for business. We’re disputing the charge for the application fee and we’re going to stay clear of this company. They’re very unprofessional, seem suspect and not worth your time or money. In addition every single review I’ve seen regarding this company has been extremely negative. STAY FAR AWAY!

Sharonda C.

Keystone is a rip off. They are abusing non refundable applications fees. I am a property manager and I know for a fact it does not take a month to process rental applications. I process applications in a few days a week tops and thats with verifyng references, rental history,
and employment. They are taking dozens of applications on one unit and gives the run around when applicant wants an update. I will be filing a complain with BBB.