Icemakers, Inc - Chattanooga - East Ridge, Tennessee

Jason I. G.

Where do I start with this 5-star review?

First, when I called IceMakers last week they were honest about their workload. They said they'd try to fit our hotel into their schedule, so they showed up MUCH faster than I expected.

The tech, DJ, absolutely 10/10. He evaluated my ice machine and answered several questions I had about it. He was great to talk to, and gave me solid information I didn't know.

Once he studied and solved the issue, which fortunately wasn't major, our ice machine came back to life. It was a happy day to hear the compressor back up and running.

Then, he waited during the icemaking / harvest cycle to assure the problem we had wasn't going to repeat quickly.

Before he left, I was able to get a tall glass and fill it from our aging Scotsman HD-22B/1A.

THIS is how you inform, treat and take care of customers.

On top of the excellent experience, the bill was approximately half what I had anticipated based on the original phone labor quote.

IceMakers, Inc. is an outstanding company, honest and fair with a tech who couldn't have done a better job.

We're very pleased and grateful.

Gary B.

Sending in repair men as debt collectors is unprofessional especially when we are in contact with the manufacturer to get the work approved under warranty.

Caren C.

I've been with this company ,or was for over 25 years. Everything was fine until the last few years. I could never get service or an ontime appointment. I understand that it's hard to evaluate how long each case when your on a repair job,but after so many tries..schedule mine for the first of the morning,that way I know when it will start. They refuse to come and serviced the machine on a regular basis,which they did in the beginning. When I ask about this I was told by the coporate office in Birmingham,basically they are too big a company now to do that. So you have to call to get that done. I cannot count the times I have come in and had no ice or an ice machine full of water..Fridays and Saturdays where I had to buy ice,and even on New Year's Eve. It's difficult to run a bar with no ice and especially when the whole thing could have been avoided if you took care of your equiptment

mike C.

Visit the store location great counter service they had the parts that I needed an even show me how to do them if I needed it thank you Sam

MaKayla P.

Great company to work with! Great prices and made sure I knew what was going on every step of the way.

Joe H.

Best pricing and availability for most major brands of ice makers. Staff is knowledgeable and friendly!!

Meghan S.

Great company! Wonderful techs and fantastic management.

Holly H.

Great Customer service and very knowledgeable. Would definitely recommend