HUS Companies - Providence, Rhode Island

seb M.

The Husrentals webpage is so utterly broken and incompetently designed. I've never done business with this company but was searching for a rental and wow what a terrible site!

Stephanie W.

Non responsive, reached out expressing interest in various properties, received no response. As someone who works in property management, even when the market is hot there is no excuse for poor customer service or lack thereof. If you cannot handle your portfolio, your company should not be acquiring more properties to manage.

Hope this helps someone!

Thierry Y.

This Company is terrible and completely unprofessional! Do not rent from them! I had previously put up a post over a year ago when I moved in because I had a positive experience moving in and acquiring the apartment. I paid my rent on time every single month. After I move out they decided to hold my security deposit and refused to refund it to me. After I called the office on two different occasions to ask why they haven't sent me my deposit, they tell me is that someone will get back to me. The manager Sheng didn't get back to me until the third time I called, which was two months after I already moved out!!! She proceeds to tell me that they sent me a letter explaining why they were not going to send me my deposit refund. This was a complete lie! Then she sends me an email of the letter, which states that I caused $600 worth of damage to the unit with no specific details of the damages listed at all. It's clear that she made all that up so she can steal from me. Renters beware do not rent from this company!

Liz M.

Unprofessional. Unfortunately the main reason for moving is because of this horribly run 'management company'. Beautiful apartment, but not at all worth what they put you through.

1. Would sometimes have to email 2/3 times to get a response
2. Any complaints or concerns about other tenants smoking (and making MY apartment smell) were completely ignored for months
3. Contradictions in almost every email!!!
4. A 5 day demand letter (multiple times) sent when their portal fails to process our reoccurring payment instead of just sending us an email
5. Upon moving out giving us 2 days notice!!! and TELLING us.. not asking that someone would be coming to take photos of our home without us being there (which absolutely, we denied)
I could go on and on..

This company was previously Premier Property Management, there are more reviews 1 stars reviews under that name that I totally agree with.

Paris S.

My partner and I each paid $50 to apply to an apartment. The relator acknowledged that we met all of the requirements but that they are "waiting for the background check to process". 4+ weeks later, we haven't heard back, even after checking in. It's a scam. Do NOT apply and pay a fee. Another agency was able to process our applications, background checks, and credit checks in less than 24 hours.

Tammy T.

I have owned and operated my own properties for years and I found being out of town it was just not working. I understand NO one has the right to be rude and the systems do get bugs in them especially the "auto replies" I find everything to be negotiable and at least they get back to you and try to resolve problems. I focus on the good, it is a tough business that is why I handed over much of my issues to a company for years being a distant landlord. I say give them a shot it is a growing business and even when I have done my own showings I have always given the potential renter a 15- 20 minute window. Stayed in close contact. It says a lot when the owner replies and tries to resolve issues. We live in a world of intolerance and not much understanding. I do know if a "owner/landlord" does not approve a maintenance request the property management can only do so much to resolve the issues. The business can be a beast. I have great tenants now and it took a lot of hands on communications. No complaints!

Maeve O.

I defy you to find out who owns this company. They are an LLC for a reason. Limited Liability Company. Mike is gone; but how much damage did he do before they let him go? And what did it take? I put in an application last week and still not a word. Since then, I discovered that there is at least one person currently employed there who has at least one formal complaint against them with the RI Real Estate Licensing Board. Do you think that matters to them?

Maybe they’re good for landlords but they are quite happy screwing over potential tenants. “People you trust”? Not if you’re a prospective tenant.

Do NOT pay $45 (per person) for an application unless you’re the gambling type.

Nyla F.

I have only been residing with Premier Property Management, LLC since Nov '19 however I must say it has not been pleasure. I have been trying to get in contact with someone in the office to resolve my renters' portal issues and still have not receive any answers. The main office number would only forward me to a voicemail box and there are no emails to reach out to. if no one responds to my inquiry I will default into late rent and be risk of (5) days eviction process and so on and so forth. From the first day of applications to (3) months into living at this residence I have not be pleased with how they respond to resident issues or concern. If there is another format of communication please let me know.