Guaranty Mortgage Service, Inc. NMLS 50092 - Anchorage, Alaska

jason child

Hands down an amazing experience. As a first time home buyer the process was daunting, however Jackie was there every step of the way. She put us in contact with an amazing real estate agent and the two of them worked tirelessly to put is in a dream home. I cannot recommend GMS and Jackie enough. If I could give 500 stars I would!

Loren McCue

Jackie is AMAZING and working with her was wonderful experience!!! She is organized and knowledgeable and also a warm and friendly person. She takes the time to get to know you she listens and absorbs your story so she understand how to better help you! The mortgage process can be daunting but Jackie manages to make it fun, you won't be disappointed using her services!!

Todd Evan

*UPDATED* DO NOT USE THIS COMPANY

Screw Jackie and this place. I used her for my 1st home loan, so yhrn I got a new places and went to use her services again. We needed a certain load type for the place we were trying to get and Jackie said we couldn't get that type of loan. So, I told her if she couldn't do it for us, that we were going to shop around and see if someone else could... she couldn't do it and we found someone who could. I k8ndly explained to her that we were going with a different lender because they could get us approved for this loan type and she couldn't. It was no hard feelings. Just was what it was. She wad nice and wished us the best ... then about 1 week later we got a bill in the mail from for about $400, for "services rendered". I thought it wad buts. So I asked arlind and bo one had ever heard of a lender doing this before. Needless to say I will NEVER DO BUSINESS WITH HER AGAIN AND I WONT RECOMMEND HER COMPANY TO ANYONE. What she did was trash and not proper business.

Kurt Adams

Jackie was a life saver for us. We were having issues with another lender when she took over our loan and got us a great interest rate. Jackie worked very efficiently to get our loan set up and finished quickly. I also liked how she explained everything. I have bought a few houses and still don't understand all the lingo that goes into acquiring a loan. It was refreshing to have someone take the time to explain why and create a plan that is best suited for our family. Jackie was great! She got the job done and done the right way. I would recommend anyone looking for loan to have Jackie find you the best deal.

K Johnson

I wish I would of had the experience in working with Jackie. I did see her for a couple of minutes while in the office of another employee. Yes, she sounded very knowledgeable. I did go on line and complete the website info on Jackies page, and was looking forward to working directly with her. I read up on her reviews and was excited to go with someone that understands VA process. I was called by a co worker and told that I would be meeting up with her, as the person intake for some documents that were requested. I had knowledge on the VA loan process, and while speaking to the intake young lady, I was told information that was not the information that I had researched on line and was confused. Wondering if I missed a cut off for the actual loan that I was seeking. While in this office for intake, Jackie stepped in for a quick minute and did clarify to her some of the items in regards to the VA process. So I did understand what I had read on line, and at this moment I was a little uncomfortable and just wanted to meet with Jackie. I understand that she is truly busy, but my whole reason for deciding to go to this mortgage company was because of Jackie’s high reviews. Sorry that I did not get the pleasure of working with Jackie one on one. Best luck to others. 🙁

Jessica Farley

Working with Jackie was an absolute dream. She went above and beyond to find us a mortgage product that met our needs when no one else would. I’m so grateful to have been referred to GMS. This team has to be the most resourceful and thoughtful one I have ever worked with.

Rebecca Austria

I got matched with Jackie Toppin when I requested to get pre-qualified through the Zillow app. Jackie very promptly answered my request, and was initially very detail-oriented and helpful with the process. However, three weeks into my home-buying adventure, she went AWOL for a full week. Myself, my employer, and my financer were all unable to contact her; therefore, we lost a full week of progress in a very busy housing market. As we approached closing, Jackie seemed disinterested and distracted. She would routinely ask me important questions last-minute, via text, or while traveling. She failed to give my financer full information to wire my funds for closing. On the day of closing, she caused a delay by communicating time-sensitive information last-minute via email instead of via phone. Ideally, this time-sensitive information should have been communicated to all parties involved BEFORE the day of closing. Other complaints I had included repeatedly asking me for copies of documents that I had previously supplied her and withholding a copy of my pre-approval letter.

When I expressed my disappointment and frustration to Jackie, she simply ceased communicating with her client... on the day of closing. I understand that due to the pandemic and crazy housing market, we are all struggling under stress. However, Jackie managed to make me feel like once she knew she had my business, she could care less about working with me for a successful sale. I sincerely hope that I just happened to be working with Jackie during a difficult time in her life... but I would recommend to future buyers that you go with a mortgage service you can trust, that has your best interests in mind, and that isn't overwhelmed by the current demand in housing.

WildNorth Frontier907

100% recommend to everyone who wants to buy a home. Jackie was professional and extremely helpful. my best experience with her is that I go home smiling and feeling relieved because there are achievements that have ended because of jackie .. thank you so much jackie for your full support and you didn't leave us alone and im so blessed because you are my lender.Christian/Norma