Great Castle Properties - Redondo Beach, California

Eric V.

Avoid Working with Elliot – Unprofessional, Ineffective, and a Waste of Time

If you’re looking for a leasing agent who is responsive, communicative, and capable of handling even the most basic leasing discussions, Elliot is not your guy. Our experience with him was an exercise in frustration—his lack of experience, poor communication skills, and inability to provide clear answers made what should have been a straightforward rental process unnecessarily difficult.

Non-Responsive & Unreachable – Elliot frequently ignored calls and messages, leaving us in the dark for extended periods. When he did respond, it was often with vague, open-ended statements that failed to address our questions. A simple “I’ll let you know” or “I’ll check” would be the last we’d hear from him for days.

Inconsistent & Unclear Communication – At one point, he informed us that our application was between us and one other party, with a decision expected by Monday. Then suddenly, he shifted the goalposts, stating the owner wanted to wait for our home to close—something that was never mentioned before. When pressed for clarification on this arbitrary contingency, he failed to offer any logical explanation.

Lack of Basic Leasing Knowledge – When we proposed standard solutions, such as paying upfront or adding a contingency clause (both common leasing practices), Elliot showed no understanding of how to facilitate these options. Instead, he deferred everything to the owner without offering any real assistance or problem-solving.

Unprofessional & Disorganized – Rather than keeping the dialogue structured and transparent, he continuously left discussions open-ended, forcing us to follow up repeatedly just to get basic updates. Even after multiple attempts to clarify key points, he remained evasive, making it impossible to move forward with confidence.

Clueless Approach to Showings – Elliot’s idea of hosting an open house was laughable—a single 30-minute window, cramming everyone into a small house for a rushed showing. That was it. No flexibility, no additional opportunities, no real effort to make the property accessible to serious applicants.

If Elliot is this inefficient at handling a basic lease, imagine how inept he would be at selling your home. Real estate transactions require someone who is sharp, proactive, and capable of guiding clients through the process—not someone who fumbles through even the simplest rental agreement. Avoid at all costs. There are plenty of qualified agents out there—Elliot is not one of them.

Dave W.

AVOID!! Elliot was a nightmare to deal with—communication was nonexistent. Despite having no other listings, he never answered calls from us or our agent. The few responses we got were vague, unhelpful texts, and he gave conflicting information, leaving us in the dark.

He claims his client is the priority, yet he couldn’t even communicate with renters—the very people needed to lease the property. His delays and lack of clarity led us to believe we had secured the lease, causing us to pass on three other opportunities. A competent agent would have kept both sides informed instead of fumbling through last-minute hesitations. Steer clear.

Nathaniel B.

Will handled everything from preparing our house for inspection, vetting renters, property management, negotiating the sale and ultimately selling our home over asking price. His knowledge of the market, experience in the industry, and just being an upfront and honest guy made the process easy and painless. I can’t recommend Will and his team enough.

Sammi L.

My husband and I had the best experience buying our first home with Will Chiang and Andy Suh! They were helpful and knowledgeable of the current market, had a robust business ability, and were enthusiastic and respectful to customers.

We bought the house under the asking price with additional cash credit for repairs!

They always performed above and beyond their job description, walking us through every step of the way. Such a fast response to any questions regarding the home-buying process/escrow/etc. It was an absolute pleasure working with them! Exceptional customer service throughout the transaction makes our home-buying process so easy.

They were easy to communicate with and patient with our questions. We highly recommend them!

James C.