Grapevine Property Services LLC - Rohnert Park, California

Arsenal 1.

Rude, terrible organization - impractical, demanding and have no clue they actually represent the owners of the condo. Avoid at all costs.

Swati S.

A scam management service utilitzed by Fountaingrove Ranch Master that is harrassing lot owners that properly maintain their lots. Giving 1 to 4 day notices and then hiring their own crews, inflating hours worked and billing owners ridiculous fees to profit off of.

Steve H.

Haven't had lawns mowed in 2&half weeks,shrubs above windows.we pay$568.00 hoa fees monthly. Where are the landscaping people.came out today,mon.may 6th.thet blew some blowers around &left.lawns look long &unkept.why we pay &get no yard service?fix it!°

Rob M.

Very rude customer service. Defensive and dismissive. Removed a kayak, said they put a notice on it, never saw it. Go by the kayak to my car everyday! Could've put a notice in mailboxes about a valuable item like this, she said it would be too much trouble and time consuming. I asked her to treat me like a human being and be kind and helpful and she hung up on me!

My car was right next to the kayak, so I went by it everyday and never saw the sticker they said they put on it. It seems it fell off or got removed. They sent me a pic of the sticker and on it it said that the vehicle would be towed and would be able to be returned for a fee. Also the notice they put out said that I unregistered vehicles, specifically boats would be "subject to tow" and said nothing about any items being discarded!

Most recently they put in new mailboxes and we weren't informed so when we saw the old mailboxes broken open (before the new ones were put in), we thought that they had been burglarized. I had a package that was delivered (notified by seller), that is still missing. I went to small claims for the boat, but they aren't taking cases til next year... 😳 Also costs a $30 to file and have fill out forms.

All this has been a nightmare to deal with, lost sleep and time writing, talking, calling and going places to try to get resolution. At least Grapevine seem to be more polite on the phone, that's one good thing that has come out of this anyway!

andrea K.

I have been selling Residential Real Estate for 7 years and Grapevine is BY FAR the BEST HOA I have ever worked with. When you call there you get a live person who is very friendly and ready to help you with your needs. If the lady who answers the phone doesn't have the answer, she will put me on a brief hold and come right back with the answer. In addition to this, the process of acquiring the required HOA documents for an escrow was seamless. I dropped off a check and uploaded the required forms to their on line system and in 3 days I had all of the required documents in my email. I wish all HOA companies ran this smooth and I hope to be able to work with them again real soon.

Aurora M.

This management company works with Willow Park HOA in Rohnert Park and they have unfair and almost predatory towing practices. While they have a sign on the front of the property stating that permits are required to park there you would think that means people that live there, and for numbered stalls. They have multiple Visitor parking's on the property and as long as you don't over stay the 12 hour limit you should be fine to park there if you are visiting... WRONG. Last night my car was towed from the property for parking in the visitors parking spot, while VISITING my sister, because you require a permit as a visitor? They have no signs stating so. How do you get one if they don't provide extra parking passes except for the residents? Are residents of the HOA supposed to never have people over? If so they need to get rid of the visitor parking or put up clearer signs. They contract with a parking enforcement company and ACE Towing. Read reviews for ACE towing, they are so dirty as a company I'm surprised this company is associated with them. It shows you what they truly care about. I was there for less than 3 hours. Wayyyy under the 12 hour limit. It cost $470 to get my car out from ACE and they only had it for an less than 2 hours. They are vultures all of them!

Megan B.

Here's my experience:
They have a lot to learn and a ways to go to develop into a more proficient and customer-oriented company.
I rent a privately owned unit. I emailed my landlord about two issues, parking and construction.
1. Parking- I called to let them know people were parking without visible permits. Not everyone in their company is versed in what's going on at all properties. Clearly to be customer-oriented they should communicate more efficiently or have a central place where current information can be found and all employees should be aware.
Apparently rules had changed but my landlord nor myself were made aware. They stopped enforcing the parking permits because they didn't follow proper protocol to have the originally instated. This issue will be brought up at the next HOA meeting (again). This has been an ongoing issue.
2. Construction- I was not made aware of construction or that I would be unable to exit or enter my home for 8 hours. They were replacing dry rot on our landing. This project took over a week to get done. They still need to come back to finish. The workmanship is poor. Then again, it may suffice to someone else's low standards. The construction workers themselves were helpful although they did suggest my nanny could climb a ladder to my 2nd story balcony to gain entrance. Huge liability issue but I commend their effort to problem solve. We did get shoes that she could wear through the fresh paint so she could work. Had I known this I obviously would have made other arrangements.
3. Back to the parking issue. My landlord spoke with Grapevine and they had questions he couldn't answer. I called on Thursday. Individual said he didn't know what the questions were but his supervisor would call me on Monday. No one called on Monday. I called on Tuesday. They continued to ask me what this was about and I said shouldn't you all know? You're the ones with the questions for me. Don't you all communicate with each other. Do you all get messages? Their lack of communication to the customers and within the company itself is abysmal. TJ said, ma'am why don't you have your landlord call me and hung up on me. Not very professional.
My landlord called them back. He has filed two complaints. They claim the left notices on the door (they did after the fact) and apologized to my landlord for my inconvenience. They said they will take photographic evidence in the future of notices. They could also put an issue date on their notices (they don't, I wonder why?). By not having an issue date they can post after and get out of accountability.
Drive around Mission Lakes and take a look for yourself. Look at the buildings, the fences, etc. This company gets over $40k a month in HOA dues.
It seems like they want to be better but I'm waiting to see if they follow through on their statements.
I spoke with a woman who was briefly on the board of the HOA for our property and she said she had to step down after they voted to have the trees trimmed instead of fixing a roof that was leaking and had a tarp over it. Do you see the pattern?
I really hope they change and put their customers first. I'd look elsewhere for the time being. Check back with this company in a year to see if they've changed.

Sean W.

you cannot get somebody of the phone even if your house is burning down. These people are terrible. Its obvious that once theyve taken your money they no longer care about the well being of your property