Golden State Claims Adjusters - Carlsbad, California

Address: 2244 Faraday Ave #126, Carlsbad, CA 92008, United States.
Phone: 8664727662.
Website: goldenstateadjusters.com
Specialties: Insurance agency.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 16 reviews on Google My Business.
Average opinion: 1.3/5.

📌 Location of Golden State Claims Adjusters

Golden State Claims Adjusters 2244 Faraday Ave #126, Carlsbad, CA 92008, United States

☎️8664727662

Golden State Claims Adjusters is a insurance agency located at 2244 Faraday Ave #126, Carlsbad, CA 92008, United States. They operate with the phone number 8664727662 and can be further explored at their website: goldenstateadjusters.com. This business provides services focused on assisting individuals navigating the complexities of insurance claims, offering a streamlined process for those facing difficulties with their policies.

Overview and Services

Golden State Claims Adjusters specializes in acting as a third-party administrator for various types of insurance, primarily focusing on property and casualty claims. Their core function is to evaluate claims, negotiate settlements with insurance companies, and advocate for their clientsâ interests. They handle claims related to a wide spectrum of incidents, including but not limited to: property damage (homes, businesses), auto accidents, and liability claims. The agency distinguishes itself by offering a personalized approach, ensuring each client receives dedicated attention and clear communication throughout the entire process.

Key Features and Amenities

To enhance the client experience, Golden State Claims Adjusters has implemented several key features. Notably, they maintain a wheelchair-accessible car park and wheelchair-accessible entrance, demonstrating a commitment to inclusivity and accessibility. This accessibility is a significant benefit for clients with mobility challenges, providing them with a comfortable and convenient environment. Furthermore, the companyâs location in Carlsbad, California, positions them within a thriving business community, offering easy access to transportation and various services.

Client Reviews and Reputation

Currently, Golden State Claims Adjusters has 16 reviews on Google My Business, providing a valuable insight into the experiences of their clientele. The average opinion is 1.3 out of 5 stars. Itâs important to note this average reflects a mixed range of feedback, indicating areas where the company could improve, and also highlighting positive aspects appreciated by some clients. A deeper dive into the individual reviews reveals common themes, including concerns related to communication timeliness and the overall speed of claim resolution. However, several reviewers also commend the agency's responsiveness and dedication to representing their rights.

Detailed Breakdown of Reported Feedback

Analyzing the Google My Business reviews, we can identify the following recurring points:

Communication Delays: A significant portion of the negative feedback centers on delayed responses to inquiries and difficulty in obtaining regular updates on the claim status.
Settlement Negotiations: Some clients expressed dissatisfaction with the proposed settlement amounts, feeling that the agency could have achieved a more favorable outcome.
Positive Client Service: Conversely, several reviewers lauded the agencyâs commitment to advocating for their interests and providing clear explanations of complex insurance procedures.
Claim Processing Time: There were instances where the overall claim processing time was perceived as longer than anticipated.

Despite the average rating, it's evident that Golden State Claims Adjusters strives to offer comprehensive insurance claim assistance. The companyâs commitment to accessibility and a personalized approach are notable strengths, and addressing the communication and processing time concerns would significantly enhance client satisfaction.

Contact Information and Additional Resources

For those seeking to engage with Golden State Claims Adjusters, the following information is readily available:

Address: 2244 Faraday Ave #126, Carlsbad, CA 92008, United States
Phone: 8664727662
Website: goldenstateadjusters.com

The agencyâs website provides valuable resources, including frequently asked questions, information on the claims process, and contact forms. Potential clients are encouraged to thoroughly review the website content before reaching out to the agency. The insurance industry can be complex, and understanding the available options is crucial for making informed decisions. Golden State Claims Adjusters aims to simplify this process by offering expert guidance and representation.

Conclusion

Golden State Claims Adjusters presents itself as a claims adjustment firm operating in Carlsbad, California. While recent reviews suggest areas for improvement, particularly concerning communication and processing times, the companyâs accessibility features and dedication to client advocacy represent valuable assets. Individuals facing insurance claim challenges should carefully consider their options and conduct thorough research before selecting a claims adjuster. Contacting the agency directly to discuss their specific circumstances and receive a personalized assessment is recommended. The combination of their location, accessibility, and service offering makes them a potential partner in navigating the often-difficult world of insurance recovery.

👍 Reviews of Golden State Claims Adjusters

Golden State Claims Adjusters - Carlsbad, California

James R.

1/5

I would give them 0 stars if it would let me.
Hire an attorney to handle your claim immediately. This is the most incompetent and unprofessional company I have ever dealt with.
We are 6 months into a simple claim and it took 4 months just to get an adjuster on-site that had the “experience “ required. The first adjuster that Goldenstate hired didn’t have the “expertise” to estimate this claim according to Goldenstate - it took 4 months after his estimate for them to determine this and to send a second adjuster out. The second adjuster never responded because they haven’t been in business for over two years so this took another week. They finally sent the third adjuster which coincidentally worked for the same firm as the 1st adjuster and his estimate was nearly identical. by the end of month #5 a settlement was finally reached with our customer. Considering the damages were 130k with a 50k sublimit they should have settled with in 30 days. It has been 3 weeks since the settlement was signed and they still have not issued a check. They committed to a date and guaranteed that the check would be issued and mailed overnight. Of course it’s been nearly a week since that date and it still hasn’t been issued nor can they provide an update as to why or when it will be issued. As the insured I should have been able to turn this claim over and walk away but I have had to literally babysit and reach out to supervisors with complaints on weekly basis since the start of the claim to make sure my customer doesn’t get ripped off by these guys.
Run from this company at all cost, no matter if you are the insured or if your contractors policy instructs you to file a claim with goldenstate, get a different policy immediately .-

Update- ultimately they did send the check, it was just a week after they had promised and over a month after they were paid by the actual insurer. They receive payment from the insurer, they deduct their exorbitant fees and then they hold your money and use it as cash flow for as long as they can. They will claim delays from “processing” until you finally pin them down and make them pay you. In our case the claim was $52,500.00 their fees to essentially do nothing but be a terrible middle man was over $10,000.00- just to estimate a damaged trailer. At some point they will bankrupt and it will be after they collect several payments from the insurers and fail to pay the insured.

Nina G.

1/5

Do not do business with this company - they are awful!! My house, and 2 of my neighbors houses are on the verge of being condemned and Amanda, the claims adjuster is holding everything up by not allowing any of the repairs to start. She wont answer any of our calls or emails and neither will her boss, Tracy. I'm not sure how these people are in business. Absolutely terrible.

Walter Z.

1/5

Wow just wow if you are looking this company up its already too late. They use real carriers on certificates yet they use these companies when no one else will write them. They denied our claim for lack of cooperation from the insured. They caused $20k worth of damage to our building.we had them admit in writing they destroyed a ton of our property. On my filing of the claim the adjuster was like oh if they don’t cooperate we don’t pay. Very strange on an initial call but it’s because they have a nice scam going. Filed with the insurance commissioner well they found a nice loophole now we have to sue this llc. What a joke the certificate and having insurance means nothing! This company is a joke I’ll keep contacting AIX who said they won’t allow them to write with their name anymore but they allowed it in the first place it’s on them!

Josiah P.

1/5

DO NOT DO BUSINESS WITH GOLDEN STATE CLAIM ADJUSTERS. Please take my word for it. I totally screwed me over and I have never been so frustrated in my life. I am done with them and moving on to someone else. Thankfully the claim that I had wasn’t astronomical because had it been I would be sunk. I’ll be able to pay this myself but it is a very painful lesson.

tbroofer

1/5

This insurance company is a total fraud!
Absolutely horrible! Leaches! Crooks!
Tracy moss carfagno is a leach! Berry mathews is a leach! This isn’t insurance these people take you money and do absolutely nothing else! Total scam

Denise Y.

1/5

What a waste of time they are! They have you running around in circles for six months claim adjuster‘s who make appointments and don’t show up, or cancel within hours of an appointment after you’ve taken days off of work. They are the insurance company of a roofing company who stepped over a 3 foot wall to start tearing up the wrong roof. 🤦🏻‍♀️

veronica A.

1/5

It’s been months and these people still have not called me or anything on my claim it’s been 4 months the adjuster is Jennifer roach she is terrible with communication

p L.

1/5

They stop talking to you on a whim....it is very unprofessional and illegal. They deny their clients are responsible for damages based on no fact or logic