Global Credit Union - Palmer, Alaska

Global Credit Union

Global Credit Union is a prominent financial institution located at 901 E Palmer-Wasilla Hwy, Palmer, AK 99645, United States. They can be contacted via phone at 8005259094 or visiting their website globalcu.org.

The credit union specializes in a range of financial services including credit union services, car finance and loan company, federal credit union, financial institution, financial planner, insurance broker, investment company, and mortgage lender services. Additional services offered are drive-through, on-site services, wheelchair-accessible car park, and wheelchair-accessible entrance.

With 31 reviews on Google My Business, the average opinion for Global Credit Union is 3.4/5 stars.

Characteristics:

• Credit union services
• Car finance and loan company
• Federal credit union
• Financial institution
• Financial planner
• Insurance broker
• Investment company
• Mortgage lender

Location:

• 901 E Palmer-Wasilla Hwy, Palmer, AK 99645, United States

Recommended Information:

• Phone: 8005259094
• Website: globalcu.org

👍 Reviews of Global Credit Union

Joanna A.

2/5

Frustrating. Went to branch to ask for mortgage payoff amount. They told me they would email me that within 30 minutes. It took them 3 days. It wasn't the amount, it was a document I could only access by logging into their app. I could not create an account online with them because I don't have a credit card or vehicle loan. So I tried online chat. That person told me to call. So I call and get a recording that "That customer is not available right now." Incredibly frustrating. Now I have to go to the branch again to get this mess fixed. So glad I won't have to deal with them ever again after this.

Ford S.

1/5

Used to be great while Alaska FCU, but has gone waaaaay downhill since it was bought out by global. I've been with this location for nearly 20 years and have begun the changeover to a new bank.

Frances I.

1/5

I've come to the conclusion I am probably going to change my bank.
I want to start by saying the Customer service I've experienced has been kind and excellent!
I've been with Global Credit Union/Alaska USA for years.
I'm disappointed because I had higher expectations and used to not experience these issues.
I've been struggling with the same reoccurring issues for roughly a year now. The last few months though it's been extremely persistent.
Since Alaska USA started its transition to becoming a global bank, I've run into several problems.
My transactions not going through, my account being flagged, not receiving calls back (even when told I would receive them), my pin just stops working and I have to go reset it.
I've been on the phone with them so much the past few months, it's truly become a chore and a hassle. It's unfortunate because I actually really liked this bank. I've never had another one, and now I think it's the time for me to change.

1Coke T.

5/5

I have had an account with Alaska USA for 18 years. They have always been wonderful to work with. The tellers are always friendly and helpful. Last year my husband died and since then everyone at my local branch has gone above and beyond to help me with my banking needs. They provide good old fashioned, small town service backed with the latest and greatest tech and info. I highly recommend them.

Jan F.

5/5

I spoke with Thomas at the Palmer branch this morning and he was more than helpful. I was so pleased with the results. He helped me with three issues and I couldn't be happier.Thank you so much Thomas.

Brandy G.

1/5

Once Alaska USA became Global CU, the wait and hold times have increased dramatically. The mortgage company is also not within Global CU, as they use an outside mortgage company that is really difficult to get ahold of - after you have purchased a home.

Bradley A.

1/5

I've never had such a difficult experience just trying to pay an auto loan. Get charged twice for my payments in a month's timespan, then they (without warning or notice) decide to add in an extra 95 dollar fee because they also wanted a copy of my insurance. This tacking on of extra fees without proper notice puts borrowers at risk of damaging their credit. Not cool.

Michael

5/5

Been going here since it opened and have business and personal accounts with then. Service is fantastic. Some of the tellers even remember my face and and are pulling up my account before I get up to the counter. This isn't the case at all Alaska USA branches, but it certainly is here. The online banking is also very good. Better functioning than some of the other local institutions.