Exclusive Properties - Isle of Palms, South Carolina

Ric S.

Suggest tons of caution if renting from this company.

We rented "Ocean View"@411 Ocean Blvd, for 8 days in Oct. 2024. We are long-time renters on IOP. This was the worst experience on the island, worse still b/c we had 4 family groups from across the country for this vacay.

At checkout, Exclusive Properties provided a form for us to note defects and problems; also whether we would leave a positive review and that they would send a link to enter one: to answer honestly, I checked "no". No surprise that I was never provided a link. So I am leaving the review here since the company clearly does not want me to post negatively on their site - hence the reason for caution for other renters, as you are not seeing a complete picture of guest comments on their site.

Pro:
- Communication was prompt and clear.
- Location is great – one lot away from a short beach access path. Near enough to shops and a few restaurants, but not so close to the bars to have noise at night.
- 2nd floor bedrooms were each pretty quiet – didn’t hear much from other guests in the house
- Pretty clean

Cons:

Deceptive advertising - 7th bedroom is a converted office that really should not be counted as a bedroom. It has no closet and no bathroom; its only bathroom access is to the main powder room for the house, or barge into the owner’s suite, or go downstairs. Also faces the kitchen via clear French doors with curtains, so tends to be noisy and has minimal privacy.

During our stay, the 2nd floor (5 bedrooms) HVAC blower fan lost a bolt and loosened others, so at about 11PM the fan began banging against the side of its housing causing a horrific noise that woke us all up – only resolution on a warm night was to shut it off for the night. HVAC repair team came the next afternoon to repair it.

Spa (hot tub) is barely functional. The spa-side controls are completely not functioning, so control required going down to the basement/garage, to a dingy, wet, dark space and using the master control panel for the entire pool/spa setup. It’s not the most intuitive panel (we have owned a pool and hot tub so this isn’t new turf for us). If you don’t pay for the pool to be heated, the spa spills into the pools so effectively you are doing so anyway and have to keep running to the basement every few hours to toggle settings. Pool company had to visit 3x during our visit.

Dishwasher is not being maintained: the tub filter was completely clogged with so much stuff that it seems to have harmed other components, per the appliance repair team that had to service it while we were there. In short, we had no dishwasher for ½ the week – which was a problem as we cooked a family dinner almost every night.

Washing machine is mold-laden: due to the small size of the laundry room, it’s hard for guests to keep the machine door open, so it stays closed and just reeks of mold – even the soap drawer was caked with mold.

Dryer doesn’t work well – probably needs to have the exhaust hose thoroughly cleaned; most loads required running several times.
General deferred maintenance:
- peeling paint,
- worn furnishings,
- stains on couch,
- range potfiller faucet spews water.

Poorly equipped:
- the property management company does not have and therefore does not check an equipment list (verified).
- No grill scrubber (but guests are required to leave the grill clean).
- Door locks onto the wraparound balconies on 2nd and 3rd floors are getting very finicky to lock (several require one person to push from outside on the bottom of the door while someone inside locks the door).

Note: Exclusive Properties did let me know afterwards that they do not offer any compensation to renters who experienced such problems. I received an apology, and that they have since replaced the dishwasher and repaired the washing machine. No idea if the spa is working. Would never rent from them again. They did not charge us for using propane for the spa while we were there, and towards the middle of the week comped heating the pool for rest of the week. But nothing more.

Soni C.

Besides my hometown in WNC I find such peace when visiting the IOP (especially in the off season) For my 60th birthday I wanted to be at the IOP for a few day's alone with my dog and a few day's with my daughters. I booked for 9 nights and stayed for 12 nights. 124 Charlestons Genesis is exactly as described by Exclusive Properties. Such a beautiful well thought out home in a quiet neighborhood that I promise you will find peace and relaxation!!! The variety of in-house books provided while sitting outside are so amazing. The hottub at night under the palmetto trees and stars is worth every penny!!! Exclusive properties is the best property management group I have ever delt with! Messaging and contact was unbelievable as was Karen and Sandy!! I so appreciate the contact allowing myself early check in and again working with me on additional dates to check out as my daughter did have car issues which required an additional stay over. During our stay my daughter's, myself and my dog felt safe and at home for our stay!! Many thanks to Exclusive Properties, see you next yeat!!

Susan A.

Our group of 22 high school friends (Chix of 66) had a great stay at Sea Palace. The home is beautiful and the spacious accommodations were wonderful. We loved to gather on the third floor to eat and just sit and visit. The bedrooms were nice and plenty of bathrooms. Meagan and the others in the office were very receptive to any questions that we had and acted promptly when we had an issue with hot water in one of the bathrooms. The walk to the beach was easy and the pool was wonderful. We would stay there again.

Jen L.

This is the second year in a row that I've rented from Exclusive Properties and I can't say enough about how professional this company is...their attention to detail...their willingness to go above and beyond to make sure their guests are happy. Don't hesitate for a second to do business with these amazing people!

Matt H.

Myself and 8 other friends stayed at the Whispering Palms - 8 31st. It was incredible. We were there for a friends wedding on the beach. The house was awesome. It had 5 bedrooms with each bedroom having its own bathroom, which was super convenient for us. We only had one person drive but it had a 4 Door garage with a ton of space. The garage also had a ton of beach toys. It also had an ice machine which was a hidden gem because we were able to supply ice all weekend for our activities. The upstairs living area was awesome. A ton of space and seating for all of us to be together comfortably. It’s location was super convenient as well. We were walking distance from our friends beachfront house and beach. And only 5 min drive from grocery store. It was definitely one of the best rental house I hav ever stayed in.

Jennifer G.

Sea Palace was a perfect house for our multi-generational family reunion this summer. The house is in excellent condition, immaculately furnished and maintained, and beautifully decorated. The pictures on the site are all accurate. Our contact was very responsive and our requests were all addressed immediately. They went out of their way to assist with vacation planning. The kitchen is well-equipped and the property is maintained to the highest possible level. We had no issues whatsoever when staying here. In addition to plenty of bedrooms and bathrooms, there were more than enough spaces for people to gather for activities or find a quiet spot. We especially appreciated the large dining area that could easily seat our large group of 20+ together. The pool area is very nice and the pool is in outstanding condition. Bedrooms were large and linens were high quality. The parking area was large enough for a 40' rv, five cars and a golf cart. There is a marina/market within 1/2 mile and the beach is a short 5 minute walk. Outstanding views from the rooftop deck. We highly recommend this house.

Daniel C.

Our stay here was a dream. Spacious luxury and breathtaking views. The beach felt like our own private paradise. With a large family, we all felt like we “got away from it all” and yet also enjoyed making precious memories together. Two large dual master suites were perfect for our extended family. With the activities on the ground floor, we hardly noticed a rainy day. Beautifully decorated, fully stocked, and comfortable accommodations. Exclusive Properties made sure our last minute booking was smooth and every detail covered. Thank you for a perfect Isle of Palms experience!

Peggy T.

We used Exclusive Properties for our daughter's wedding party guests. They did a fabulous job helping us select beautiful homes that were within close proximity.
The homes were equipped with everything our guests needed and the pools in addition to the fabulous beach made it absolute perfection. If you are looking for a large home for a special occasion this is definitely the company to contact. They manage absolutely gorgeous properties!!