Evernest Property Management Atlanta - Alpharetta, Georgia

Blaque W.

First let’s speak on Evernest as a whole I just recently applied to a unit. I have not yet leased just yet . However, the process has been speedy meaning my application came back quickly. The online communication is great. Not to mention agent Miguel I had some questions. He responded quickly and gave me the reassurance that I needed. Hopefully, I will get to work more with him all in all so far so good. I am so eager to move into the new property that Evernest is offering . Hopefully, I can leave another amazing review soon . Thank you !!

Chris W. (.

Evernest is the most unprofessional company I have worked with. If you are looking for a rental management company, this is not the one. If you are a tenant looking for a place to live avoid this management company at all ! They refused to upkeep the property that they are responsible for, they did not do any home inspections prior to us moving in and left us with an unfit dwelling. Even as code enforcement has required them to take action they failed to do so. Additionally, when they don’t feel like talking to you anymore, they stop answering the phone calls and stop answering questions instead defer responsibility. We have had so many issues with the home. We had over 65 maintenance requests and the maintenance supervisor actually told us to stop submitting requests. We have documentation of all of the issues.

Kristina S.

I’ve been leasing with this company for going on 5 years. They really are a great median between us and the owner. Maintenance issues are always handled promptly. Kat that works in the office has been a pleasure to deal with, this lady has great costumer service and always makes me feel comfortable no matter the situation. Don’t hesitate to lease from these guys and ask for Kat!!

Demetrius S.

Hopefully this review of our experience with Evernest Property Management Company is helpful. I would recommend being very cautious of dealing with this company. Please see the following communication between myself and alleged leasing coordinator, Wendell Violata: Good afternoon Ms. Violata, thank you for your email, however to address a couple of statements in your email made by you that are inaccurate. You have not made an attempt to contact us or left any messages for us since we spoke on yesterday. In fact, we attempted to contact you and Miguel regarding the electricity being shut off when we toured the property last evening, which is why we were waiting to hear back from you before paying the $2,745.00 deposit request you sent us. We wanted to make sure that the property was cleared and in good standing on the owner's behalf before committing such a large amount of money. It seems quite strange, that the next communication we received from you is you informing us that the property is no longer available. I guess that Section 8 candidate you mentioned multiple times during our conversation was able to get the deposit in if there ever was one. The whole process with you all has been very unprofessional and unorganized, resembling a hoax or scam, so as of now we're just out the $130 dollar application fee we paid. I'll be sure to leave Evernest a review on your website to share our experience with your company. Also, please save the canned response that I'm sure you'll leave in reply and instead invest that energy into actually improving your business model.

Regards,

D.S. & W.S.

Kayla R.

This has been the most horrible experience. I was so excited to move into my rental home this morning, only to see that the front window had been busted open. Not only that, but Evernest never did a move out clean from the prior tenant and the house was still in gross condition! And to top it off, NONE of their staff has helped me. Adriana told me “I” needed to call THEIR maintenance vendor myself to set an appointment for the busted in window to get fixed, and send pictures to “PROVE” this house was in fact never cleaned prior to move in. I called the vendor she gave me, and they tell me they don’t even have a work order to fix my window! Now I can’t proceed with moving in, and have no update after calling multiple times. I will be getting legal aid and contacting the BBB.

Markesha D.

The communication is really terrible. Customer service line picks up and they have no real answers to anything, they will constantly tell you to reach out to the leasing agent or say they’re requesting a call back for you and I don’t hear from anyone after that. Application approval process is fast and communication after that is dead. Liz is easy to reach and quick to respond. However, my agent is Miguel and I can’t get any response from him after many calls and emails. Spent my money on applications fees for zero communication after applying.

Ray

Miguel has been fantastic!! He went above and beyond to help get me into the rental home I love! I would absolutely work with Miguel again and I recommend him to anyone just reaching out to Evernest, he’ll make sure you’re happy! He’s great!!

December R.

From the initial call to confirm the issue with the maintenance request, Terell demonstrated exceptional professionalism and personability. His prompt response and clear communication set a positive tone for the entire interaction. The professionalism exhibited by Terell throughout the conversation was commendable, ensuring that all necessary details were accurately understood. His approach not only facilitated efficient resolution of the maintenance request but also fostered a positive impression of his dedication to customer service. Overall, Terell's conduct exemplified the high standards of service expected in the industry.