Empire Property Management Group, LLC - Elgin, South Carolina

Address: 10535 Two Notch Rd suite 3, Elgin, SC 29045.
Phone: 8037531446.
Website: empirepmgroup.com
Specialties: Property management company.
Other points of interest: Wheelchair accessible parking lot.
Opinions: This company has 53 reviews on Google My Business.
Average opinion: 3.7/5.

📌 Location of Empire Property Management Group, LLC

Empire Property Management Group, LLC 10535 Two Notch Rd suite 3, Elgin, SC 29045

☎️8037531446

⏰ Open Hours of Empire Property Management Group, LLC

Monday: 9 AM–5 PM
Tuesday: 9 AM–5 PM
Wednesday: 9 AM–5 PM
Thursday: 9 AM–5 PM
Friday: 9 AM–3 PM
Saturday: Closed
Sunday: Closed

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Introduction to Empire Property Management Group, LLC

Empire Property Management Group, LLC stands as a prominent property management company operating within the Elgin, South Carolina area. Established to cater to the diverse real estate needs of property owners, the company offers a comprehensive suite of services designed to streamline the management of residential and commercial properties. Located at 10535 Two Notch Rd suite 3, Elgin, SC 29045, the team at Empire Property Management Group is readily accessible both physically and via their telephone number: 8037531446. For detailed inquiries or to explore their services further, interested parties can visit their official website at empirepmgroup.com. The company prides itself on providing professional, efficient, and personalized property management solutions, making it a noteworthy entity in the local market.

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Core Specialties and Services

Property Management Services

At the heart of Empire Property Management Group's offerings lies a robust range of property management services. The company specializes in handling all facets of property management, from tenant acquisition and lease negotiations to rent collection, maintenance coordination, and financial reporting. Their expertise extends to managing various types of properties, including residential complexes, single-family homes, duplexes, and potentially commercial spaces, depending on the client's portfolio. A key strength highlighted in client feedback is their prompt communication and proactive approach to addressing issues, ensuring property owners feel informed and secure regarding their investments.

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Tenant Relations and Screening

Effective tenant relations are crucial for successful property management, and Empire Property Management Group emphasizes this aspect. Their screening process is designed to identify reliable and responsible tenants who align with the property's requirements and the owner's expectations. The company likely maintains standards that balance thoroughness with efficiency, aiming to find suitable tenants quickly while minimizing vacancy periods. Positive reviews often mention the company's responsiveness, suggesting tenants also value the management team's approachability and timely communication regarding maintenance requests or other concerns.

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Maintenance and Repairs

Maintenance is a critical component of preserving property value and ensuring tenant satisfaction. Empire Property Management Group is committed to managing maintenance tasks effectively. This includes scheduling preventative upkeep, addressing repair requests promptly, and overseeing vendors for quality work. The goal is to resolve issues in a timely manner, minimizing disruptions for tenants and protecting the property's condition. The feedback received underscores their preparedness to make things right, indicating a focus on resolving problems thoroughly and efficiently.

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Financial Oversight and Reporting

Financial management is another key area where Empire Property Management Group excels. They handle all financial aspects, including accurate rent collection, budgeting, expense tracking, and providing detailed financial reports to property owners. This transparency allows owners to monitor their investment's performance and make informed decisions. The company likely utilizes accounting software and systems to maintain accurate records and ensure financial health. By taking this burden off the property owner, they free up time and resources, allowing owners to focus on other aspects of their portfolio.

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Business Location and Accessibility

Physical Address and Location

Empire Property Management Group, LLC maintains its headquarters at 10535 Two Notch Rd suite 3, Elgin, SC 29045. This strategic location in Elgin places them within the central business district of the county, making them easily accessible for in-person meetings, document submissions, or discussions regarding property management. Elgin serves as a significant hub in the Upstate South Carolina region, known for its mix of residential and commercial development, positioning the property management firm well to serve clients throughout the area.

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Accessibility Features

Demonstrating a commitment to accommodating all potential clients, the property includes a wheelchair accessible parking lot. This feature ensures that individuals with mobility challenges can visit the office comfortably and independently. Such attention to accessibility reflects the company's broader customer service orientation, extending beyond property management to the practical needs of their clients and visitors. This detail is highlighted among other points of interest, suggesting its importance in their operational philosophy.

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Reputation and Client Feedback

Online Presence and Reviews

Empire Property Management Group leverages its online presence to connect with potential clients. Their website provides essential information and serves as a platform for inquiries. Additionally, the company maintains an active presence on Google My Business, where they currently hold 53 reviews. This volume of reviews indicates a significant client base and active engagement with their market. The average rating of 3.7 out of 5 provides a general indicator of client satisfaction levels.

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Insights from Client Opinions

While the average rating offers a broad perspective, the detailed reviews provide deeper insights. Many reviews express high praise for specific team members, such as Theo and Charlotte, highlighting their professionalism, dedication, and effectiveness. Clients specifically commend the company's quick response times and their preparedness to address issues promptly and effectively. These positive testimonials suggest that Empire Property Management Group excels in personalized service and building strong relationships with property owners, treating each client and property as important. The feedback consistently points to the company's reliability and their ability to manage properties diligently.

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Why Choose Empire Property Management Group

Considering property management services requires evaluating several factors, and Empire Property Management Group offers compelling reasons for selection:

Proven Track Record: With a substantial client base evidenced by numerous reviews, the company demonstrates experience in managing diverse properties.

Responsive Customer Service: Reviews frequently highlight their prompt communication and problem-solving abilities, crucial for peace of mind.

Personalized Approach: The positive feedback about specific team members like Theo and Charlotte suggests tailored service rather than a one-size-fits-all model.

Accessibility: Their convenient location in Elgin and the wheelchair accessible features cater to practical client needs.

Comprehensive Services: Their expertise spans tenant relations, maintenance, finance, and more, offering a full-service solution for property owners.

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In summary, Empire Property Management Group, LLC presents itself as a capable and client-focused property management company based in Elgin, South Carolina. By offering a wide range of services, emphasizing responsive communication, and maintaining a strong online presence backed by reviews, they position themselves as a valuable partner for property owners seeking efficient and reliable management solutions. Their commitment to accessibility and personalized service further enhances their appeal to a diverse clientele looking to optimize the performance and maintenance of their real estate investments.

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"summary": "Professional property management company in Elgin, SC offering comprehensive services with positive client feedback. Highly recommended for efficient management and responsive service.",
"keywords": ["Property Management", "Elgin SC", "Property Management Company", "Real Estate Management", "Theo and Charlotte", "Tenant Management", "Maintenance Services", "Wheelchair Accessible"],
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👍 Reviews of Empire Property Management Group, LLC

Empire Property Management Group, LLC - Elgin, South Carolina

Avahna W.

1/5

This company has HORRIBLE communication skills and customer service!!! It almost seems like a scam because when you apply for a home they never communicate with you. You have to call them and when you do they have attitudes ! All people are trying to do is find homes for their families and they seem like it’s a bother! They are very unprofessional! If they are your last resort… still don’t apply with them !

Elliot

5/5

This was a great experience working with Theo and Charlotte as an owner of multiple units.
Quick feedback and always prepared to make things right.
I highly recommend

Cori D.

5/5

Yes the process may seem difficult at first but all in all I have yet to see some of the negative things people are saying in the reviews displayed. Great job guys.

Erica H.

5/5

I have worked with the Brown’s for the past 3 years after having a less than stellar experience with another property management company that left a sour taste in my mouth. The Browns have ensured that only quality applicants are able to live in your homes. It has been a pleasure knowing that I had someone watching over my house like it was their own. Their professionalism is unmatched, and they have a very detailed approach to getting your house ready for listing. I would definitely recommend them to others if property management services were needed.

Anthony G.

5/5

My experience with Empire Property Management has been wonderful. I've have been with them since 2008. They manage two of my rental properties. I have no worries, I am stress free, and well informed when something happens regarding my properties on leases, issues, and tenants. They are make my life at ease. They are proactive, proficient, and professionals. Empire Property Management are great at what they do. I recommend them to my friends, colleagues,and anyone that needs a home for rent or wants to rent their home.

Kevin C.

2/5

Update!!!!!!

I sold my house more than 6 months ago and Empire still hasn't refunded my deposit, a return phone call would be the first step but you should never steal from a client.

I've worked with Empire for a couple of years now and I am 100% satisfied with the total experience from; Preparing my viewing, getting an occupant quickly, timely payments and constant relative communication. I'm glad I partnered with them!

Kelly O.

1/5

After reading the reviews and viewing a lovely property at 216 Oak Cove Dr., I was excited about renting from Mr. Brown at Empire Property Management. It is a small business owned by Mr. Brown and his wife, and I liked the idea of renting from a local property management group. Upon viewing the property, we asked if our small dog would be accepted. Mr. Brown told us yes (the ad on their website said no pets). I spoke with Mr. Brown approximately 2 weeks later to find out if the property was still available, and to confirm that a small dog wouldn't be a problem with the owner. Mr. Brown again told me that the dog was fine and the property was available. After paying $120 ($60 per person) to apply for the property, I thought it was odd that we did not hear back from Mr. Brown. I was able to contact him a few days later, and found out we were accepted. In a phone conversation, Mr. Brown shared that he had forgotten to ask the owner about our dog. We waited about a week-and after contacting Mr. Brown again he said the dog was fine. We told him we wanted the property. A few days later, Mr. Brown shared there had been damage to the house in a recent storm (tree down, privacy fence damaged, siding damaged) but he asked me to pick in a move in date and assured me the work would be done by then. I asked to view the property again before signing the lease, as when we viewed the property it was still occupied. I was told we couldn't view the property again unless we paid a $75 fee. A few days later in a phone conversation Mr. Brown told me the work at the house had been done. We waited, and after emailing him again he sent us the lease and deposit information. Luckily, before signing the lease and paying the deposit (plus additional $200 administration fee and $300 pet fee) we drove by the property to see that the work had not been completed-tree still down, privacy fence damaged, and siding missing from the house. At this point, after being lied to twice by Mr. Brown, we decided we could not rent from him. We are both hard working people with full time jobs and a baby on the way. Why Mr. Brown chose to mislead us twice I am unsure. I truly hope he treats his current tenants better than he treated us. We almost paid Empire Property Management $3,000 in rent/deposit/fees and signed a lease for a house with damage that we were told was fixed. Thank goodness we did not! If you are a prospective tenant, I would think long & hard before renting from this company!!

As a side note, we have had rain since the damage to siding at 216 Oak Cove Dr. occurred. If you are interested in this property, I'd be careful of possible water damage inside the house. At the very least, expect a roach/bug problem from water that undoubtedly has been coming in the house over the last week.

Kate

5/5

Tony and Charlotte have managed my old house for me for the last several years, and I'm so grateful to have found them. They have been communicative and on-point with their recommendations. Their documentation is detailed and accurate, and they were proactive and up front with forms and information. I wish I had found them sooner.

As of yesterday, they also successfully sold my house, and the process was very quick, well-handled, and painless even though I'm an entire continent away.

I would absolutely recommend them to any friends and family, and I would use them again I hadn't just sold my house.

Thank you both for all of your hard work.