Edgewater by True Homes - Lancaster, South Carolina

Karla K.

We just purchased a new home here and are so excited to join this community! Jeff Taylor did an amazing job assisting us from True Homes and our realtor Michelle Tamayo from Keller Williams too!

Donna M.

Home built in 2022 and I see screws on my ways and the plaster is falling apart. My floor had bubbles in it at purchase time and the builder said that it was normal and my dishwasher doesn't work. I can go on and on but I chose not to frustrated myself anymore. Irrigation system is bad. Water bill in the $300.00

Tyler H.

Home quality was great for the value, had some communication issues with the builder and a couple minor issues that are still unresolved but the area manager and my rep have been incredibly supportive. I would definitely recommend this company.

Kerstin A.

We entered a purchase contract for a new construction home with True Homes in the Edgewater community on 3/2/24. On 3/29/24, we attended our Design Studio appointment in Monroe, NC to pick out upgrades for our home. Due to the appointment length and the fact that school was out for Good Friday, we had to both take off from work and find a babysitter for our child. My wife drove over an hour to meet the babysitter. The Design Studio appointment was a disaster: the Design Studio consultant was grossly inexperienced. They constantly had to ask other staff members for clarification on our questions. They weren’t aware of most of the upgrade selections we had made online over the preceding weeks, so we had to do almost all the design process from scratch. After we met with a representative from CPI, the consultant left us alone in their office for approximately 20 minutes, but their whereabouts were unknown. Due to this, our appointment ended without all of our features being finalized or us receiving a final price for our home.

The design consultant assured us we would wrap everything up on Monday, April 1, via a virtual appointment. My wife and I cleared our work calendars in the afternoon to accommodate this virtual appointment, which was scheduled for 2:30 PM. Around lunchtime on April 1, we received an email from the consultant stating our appointment had to be canceled due to unforeseen circumstances. My wife and I were distressed, having been severely inconvenienced twice in such a short span.

We attempted to reach out to True Homes by phone and email numerous times to voice our displeasure and ask that we receive a new Design Studio consultant. True Homes staff routinely ignored calls; my wife finally got someone at the Design Studio to respond to an email, but instead of addressing our concerns, they copied the consultant on their response and told us to follow up with them. We even tried contacting the Edgewater sales advisor, to no avail. When we got our realtor involved, he stated he left four messages between the design consultant and sales advisor, and none were returned.

We did not hear anything from a True Home representative again until 4/10 when the design consultant tried to send us a custom features addendum. Utterly disgusted with the terrible communication and horrific customer service, we decided to terminate our purchase contract. Because we did not sign a custom features addendum and construction never started on our home, we should be refunded our $1500 deposit per the contract. On 4/11, our realtor was told verbally by True Homes that our contract would be terminated and our deposit would be refunded. However, on 4/12, after the sales advisor called to make a failed last-ditch effort to salvage the deal, we were informed that our deposit would not be refunded. True Homes refuses to refund our $1500, citing buyer’s remorse. They imply that we backed out of the deal due to the purchase price. This is not true; if True Homes had decent customer service or competent staff in their Design Studio, we would have been content to build with them.

Ann S. -.

I ❤️ this community, it has something for everyone! I am selling homes in here currently and I am also building one here as well.

Mercedes D.

My home will be a year old in February. Great place to live. Room for improvements. I just feel that they rushed on building the house. The post in my house has had to be fixed numerous times. My laminate floors have been bubbling and my AC in my bedroom and doesn't cool off in the summer. My bathroom in my master , doesn't get any heat or air. That's why the 4 stars. Overall best price on a lake, right now. My husband and l, are on the corner of the lake. Love it. I'm a Flight Attendant and drive to the Charlotte Airport. It takes an hour. I don't mind the drive, for a great place to live.

Jose C.

Owner of 3 years. Hopefully the real estate market changes soon. Very cheap materials with poor craftmanship is not a good mix. Bowed walls, cracked drywall, cheap sod put on unprepared red clay. Then will send you a letter before grass has even been given a chance to germinate that your grass needs to be fixed in 10 days as if grass grows that quick. They are wasteful with hoa money. Hoa is not homeowner run btw it is run by the builder. They did not honor my home warranty and instead forced a useless maintenance plan that cost me for any repairs. Took six months of fighting to get a simple repair done that was due to improperly installed flower box. Unfairly imposed HOA rules. A marina that is only open banking hours. They will treat you like royalty until you buy then you become a peon. I would choose another builder if I had it to do all over again.

Angine L.

We are having a home built here now that is supposed to be finished in August 2021. We have been updated with weekly phone calls and photos of the progress.
We walked the lot in the beginning of the process and then passed through for a visit again in June, walked through the house while the blown in insulation was going in. So far so good.
Excited to be a part of this new waterfront community in a quiet rural area so near family and friends in North Carolina.
Fast forward.
We have been moved in for a around 15 months now, and it hasn’t been exactly a smooth ride. The house is a good house and looks beautiful, but the cheapest possible materials were used to build it and we have had some issues with the plumbers and the warranty department.
Our year is up now, so basically the warranty department is done with us outside of foundation issues and maybe a couple of others.
We have made many improvements ourselves and are happy with our location at Fishing Creek Lake SC and the neighbors are great.