Community Management Associates - Atlanta, Georgia

Paul D.

Alcione Unger has always treated my homeowner requests in Apalachee Heritage with a measure of professionalism never forgetting to be kind and considerate guided by a customer service heart. Her recent advice on processing my replacement fence request was very helpful. I am sure that she has to deal with recalcitrant individuals at times. Thank you for staying the course!

Aida B.

We just hosted a Kentucky Derby theme bridal shower for my sister-in-law at our community club house in Vinings Estates. Working with Ryan Smith, was such a pleasure! She is so nice, super professional and always smiling. The clubhouse is very spacious and really the perfect place to host an event. We were not sure how to operate the TV to watch the races and the Friday before the event almost at 5p I called Ryan for assistance and she actually came up the venue and personally showed my parents how to operate the TV, that meant so much to us because watching the horse races was a vital part of the bridal agenda. We and CMA Communities are just so lucky to have such hands on assistant manager. We can’t wait for our next family activity and to work with Ryan Smith.

L A.

This place is managed by CMA communities as you can see the management handles everything properly. Weeds growing very healthy. Waterfall is broken now for over year but the leaking that started on Friday before labor day was fixed on Tuesday so thousands of gallons water was running beautiful like a waterfall!

Nassar A.

Slow to response to request. Poor management of community area. Unsafe playground, overgrown bushes, falling trees, rotting wood on pool house are just a few of the concerns. Emailed back in December as requested and no action has been taken. I guess I should not be surprised based on the poor reviews on google. Stay far away from CMA!

Shermon H.

Certainly! Here’s a strong yet professional version of your review:

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If I could give this management company zero stars, I would. The level of incompetence and unprofessionalism is absolutely unacceptable. Someone in the office is sending out random warning letters without any valid reason, and when confronted, they refuse to take responsibility for their mistake.

Ignoring legitimate HOA matters while falsely accusing tenants of violations is bad enough, but arguing with homeowners over a completely cut and maintained yard? That’s just ridiculous. This kind of mismanagement is exactly why they have no business overseeing any community. Whoever is responsible for this needs to be fired immediately, and I will make sure this company is not managing my neighborhood in the future. Avoid them at all costs!

Chris P.

Beware, this is your warning! CMA manages our neighborhood Association, or at least claims to. They churn managers by the day and those that do stick around lack either the skill set, willingness or internal company support to do the job. Someone or something is driving this company and its reputation as a leading top tier property management firm directly into the ground. Look at the review trend, ~720 reviews with a 2.7 rating? This is not the online feedback or rating result any industry leading firm has. The most common deficiency with CMA as Property Managers is their non-responsiveness and accountability. Just today I engaged with the COO who "blocked" my email address (her words) after once again providing feedback based on CMAs ongoing shortfalls from a customer perspective. Its ironic and childish to "block" someone who is communicating communication issues, how about apologizing and being a leader by addressing/fixing the internal issue(s) the firm is clearly experiencing? 2.7 stars out of over 700 reviews, and that is just a small sample of the people they engage with overall, yet its a very telling sample. Beware, you've been warned!

Laurie H.

I would give -1000 stars if I could. Worst HOA management company ever. No one ever returns phone calls, they charge fines for some people and not others, they take weeks to return emails. I have been trying to rectify a fine for over 3 months and they said they waived it, however they keep adding interest to the fines that they waived. They are thieves. I have requested a return phone call over 10 times over 3 months and as of February 1st 2026 no one has called .

Monica R.

Review of CMA (Community Management Associates) – Breach of Privacy & Homeowner Rights

We are deeply disappointed with CMA for sharing our personal information with Rental Monitoring Solutions (RMS) without our consent. When we purchased our home, the closing attorney clearly documented that this is our primary residence—we do not, and have never, rented it out for short-term nor long-term stays. Despite this, CMA provided our details to a third-party rental company with no justification and without our approval.

Lack of Accountability from CMA

Upon discovering this unauthorized data sharing, we contacted Christina Russell (CMA on behalf of Parkside Estates HOA). We were told that she would contact us, but instead of addressing our concerns, she redirected us to RMS. This is unacceptable. Homeowners should not have to correct an error they did not create nor engage with a company that never should have accessed their data.

To make matters worse, we were told to sign an affidavit affirming we are not renting our home—despite our closing documents already proving this. It is unreasonable to demand homeowners “fix” CMA’s mistake by verifying information that should never have been questioned.

Serious Consequences for Homeowners

This unauthorized action raises the following critical concerns:

1. Privacy Violation – CMA had no right to share our personal information with an external entity like RMS without our explicit consent. This is an alarming breach of privacy that sets a dangerous precedent for homeowners’ rights.

2. Legal & Financial Risks – Being wrongly flagged as rental property owners could lead to insurance issues, legal inquiries, and/or penalties. It is unacceptable that we are being asked to prove our non-rental status when no evidence ever suggested otherwise.

3. Impact on Property Records – Having our home misclassified as a rental could lead to issues with insurance, mortgage agreements, or future property transactions. And inaccurate records could create long-term complications beyond our control.

This Isn’t Just a Complaint—It’s About Protecting Homeowners

I don’t typically write negative reviews, but this situation is too important to ignore. Homeowners need to be aware that their personal information could be shared without consent, and that HOAs and management companies may not always act in their best interest. If this could happen to us, it could happen to anyone, and that’s why it’s worth speaking up.

Legislative Efforts & Reporting This Issue

Thankfully, Georgia lawmakers like Senator Matt Brass, Senator Donzella James, Senator Michael “Doc” Rhett, Senator Gail Davenport, and Representative Viola Davis are working on legislation to prevent HOA overreach and ensure accountability. Their commitment to homeowner rights gives us hope that situations like ours will be addressed at the state level.

And given the severity of this issue, we have been advised to report this matter to the Georgia Attorney General’s Office, Georgia Real Estate Commission, FTC, and CFPB.

Media Investigations into HOA Abuses

News outlets like 11Alive and WSB-TV have exposed troubling HOA practices in Georgia. Homeowners should research Georgia’s OCGA laws and file complaints with regulatory agencies when necessary.

In Conclusion

We urge CMA to change their practices, respect homeowner privacy, and stop questionable data-sharing activities. More homeowners need to be informed and empowered to protect their rights.

Note: This review was uploaded to ChatGPT to assist other homeowners going forward.