Chattanooga Property Management LLC - Chattanooga, Tennessee

Kenny D.

Property management here is unresponsive and difficult to work with. Requested many things, never even got a response. Potentially the worst experience possible to give a resident. If you are a future resident, please be hesitant of this company.

I will give credit where credit is due. There is one individual we worked with that was helpful, but this has been rare in comparison to all other events.

Will B.

Melanie was amazing during our interactions and i could tell she truly cared for her tenants and owners! I wholeheartedly recommend her company to any property owner seeking reliable, professional, and proactive management services. Their dedication to client satisfaction, coupled with their expertise in the field, sets them apart as a top-tier property management company.

Kevin A.

We have been with Chattanooga property management for 3 years now. Melanie and her team are always responsive with questions and requests, and always are easily able to get a hold of with prompt responses.

Tori R.

I have rented many places over the years and have had some very bad experiences. But for the first time, I had an absolutely fantastic experience. From start to finish, Chattanooga Property Management was helpful and responsive and professional. They respond to maintenance requests timely. They also are sure to always answer any and all questions. I love that they have a texting line set up to be able to text in any questions. I never once had any issues in my 2+ years with them! HIGHLY recommend!!!

Phylecia

I went to view one of their properties which was a duplex. However, I only viewed one side because that is the side I requested to view. After viewing the property my sister and I immediately applied because we loved the home. We were approved and we received the lease agreements. I noticed that our lease had a different address so I made management (Melanie) aware of this. At first Melanie said she did not notice the slip up. Then she came back to say we did not put the correct address on our applications and there were two different addresses on the application and the home we viewed was taken because someone had just got approved for it. So she went ahead and processed our applications for the other side of the duplex, without checking with us to confirm that is the side we wanted or even notifying us that the actual side we went to view was already taken.
She told me we could receive our reservation fee back since it was their mishap. This was all said via text message. I confirmed for her to do that and cancel the application. Then I asked her about another property that was available through them. She first told me the property was taken then she came back to say it was available. She started quoting the prices for the home and I told her I would need to discuss with my sister first. I also told her we would need to view the home first. She gave me a link to apply to view the home. Then she reneged on her initial offer to give me refund and said if we did not choose a home within three days then our money would be fortified. However I still wasn’t able to even view the home because they didn’t send me a email. I informed her of this and she waited two days to reply to me to give me the code to enter the home. After viewing the home we did not think it was worth the money. So I asked Melanie about our refund she said she would give us in the beginning. She then said it was fortified because either we could get a refund or choose another home, which she never said to me. I never said I wanted to purchase the other property I only inquired about it and viewed it. After going back and forth with Melanie in emails and text I finally told her I would like to talk in person because there seem to be a lot of miscommunication. She never replied back to me.
This whole experience with Chattanooga Property Management has been unprofessional and displayed bad communication. I informed Melanie that I just had a baby two months ago and I am currently paying for school so I do not have money to lose, especially now during this pandemic. She did not seem to care one bit. Either we could choose a home we did not like and pay even more money or we could just lose our money all together.

Jay I.

I Lived here for a year. House was fine, great location. First, I was excited to rent the property. The advertisement stating the lawn would be mowed. However this wasn't true of course. So before signing your lease MAKE SURE THE ADVERTISEMENT IS CORRECT!! Made a $1400+ deposit. Didn't get half of that back, even after deep cleaning the house, and repairing most of the worn damage. They didn't allow me, or offer me to show up during the walk through, which I did ask multiple times. This is required by law... However I didn't press the issue. Melanie is real nice and easy to contact the first time signing up for the lease, after that she's MIA. Her front office lady is who you will be dealing with moving forward, and good luck with that... Over all, this place needs more employees, and better communication. I understand they might be super busy with all the clients, in that case... HIRE MORE PEOPLE. Communication was beyond poor, it was almost non-existent.

Repairs. The maintenance guys did alright. There's a leak in the roof, in the garage, I raised concern about multiple times, and all they did was cover the leak with spackling. This isn't going to fix the actual issue, and the homeowner will have a larger problem if the issue isn't fixed.. Tree fell down a year ago, never got removed.. Other than those two issues they were great. Very fast to respond.

Ultimately I guess you could say this company, seems to me, is overworked/cheap? They are trying to save money every step of the way. Be careful renting from them. Don't expect to get your deposit back. Don't even bother cleaning the place when you leave, you're getting charged regardless. I personally wouldn't rent from them again, only if I had to.

Danielle R.

Our air conditioning has gone out, we put in an emergency service call at 9 in the morning and no response. Called the office and left multiple messages, when we did get a call back it was the run around.

This is not the 1st time this sort of thing has happened. We never get answers when we call the office. It took them 2 weeks to try and come look at a water leak that was causing the roof to come down.

Our back deck is literally falling apart and they will not come fix it. They are by far the worst landlords I have ever worked with.

Read the fine print in the rental agreement before signing. You can only get out once a year for 3 years. If you want to leave before that, you still have to pay 100 percent of the rent for the rest of the year plus lawn care.

We have been living here for 2 years and it has been hell.

I would not recommend them to ANYONE! Horrible company.

Kimberly W.

My rental property has been with Melanie for almost 7 years and I couldn't be happier. Over the 7 years my property has only been vacant a total of a couple of months. She, Jeff and Meghan have kept my property in great shape. They listen to investors and talk with them about the best way to keep tenants happy and staying in the home. They have always been professional and I have absolutely no complaints.