Charles Kitchen Realty - Carson City, Nevada

Kimberly C.

I would like to warn people about an extremely dishonest and thief of a property manager named Brenda Sweet. We rented a house for over a year and were told to please report any problems with the house immediately. Our septic tank had to be pumped due to overflowing in the front yard about 9 months after we moved in. Then 3 months later it overflowed again, I let the company know this was happening. This irritated Brenda to the point where she called me while I was at work to interrogate how much water my family uses a day. She asked me how long our showers were, how many loads of dishes and laundry we do a day. She also asked me if we had "15 people" living in the house. I found this to be a little offensive. After we answered her questions she then instructed us to take "military showers" saying that we had to be in and out of the shower in 1 minute. The third septic company eventually came out and informed me that the reason the septic keeps backing up is because the leech field was completely destroyed so all the water was trapped inside the septic. The next day we got a text that stated in exactly 24hrs we would be subject to a home inspection as they were still under the impression that we had a lot of people living in the house. During the home inspection, the owner and Brenda were present they immediately ran to the laundry room with their phones out to take pictures and were taken aback that there was no piles of laundry. Then then strolled around for a second and said well I guess there's no need to take pictures and left. The next day the sheriff served us with a 30 day notice to quit with no cause order. Brenda stated on the phone that the house looked amazing and very clean but the landlords couldn't afford to fix the septic and that we would have to leave. Even though the septic was overflowing into the front yard which would make the house "uninhabitable" by law, they still charged us for a full months rent and said it we didn't pay they would serve us a 5 day eviction notice. THEN when we finally found a house after 2 weeks of scrambling the new property management sent Brenda a form asking if we were being evicted to which she answered yes which cost us the house we were trying to move in to. This was a bold face lie! A 30 day notice to quit with no cause is NOT an eviction and she knows this. We were finally able to move out, I cleaned the house to professional standards, I cleaned the carpets, I repaired any paint chips in the walls, the house looked amazing. Brenda illegally charged me 4,280 to rip out the carpets and replace them throughout the entire house. She charged me a 557 repair fee with no explanation, and 200 cleaning fee even though the house was clean. She stole my entire 4000 security deposit and charged me an additional 1337 on top of that. It is illegal to do that in the state of Nevada and she knows it. DO NOT RENT FROM THIS PLACE.

zz M.

Brenda is a nice and pleasant person that works for this company. the problem are the companies Charles Kitchen works with.

it took 2 months for the northern nevada appliance outlet in Carson City nv to fix the oven.
the cleaning company named Sparkle charged $300 on move out already clean apartment. the cleaning company Sparkle is saying they cleaned areas that were already cleaned by the tenant so the cleaning company can charge more.
the snow removal company/landscape will scratch your car too and no one will care.

Beyond T. L. R.

They threw my 9 month pregnant girlfriend, daughter and I out after being in our house for a year. We took care of it, kept it clean and they gave us an eviction notice and were told we had 5 days to move out all because we had a cat which is a certified support animal. They weren’t even willing to work with us. They didn’t care. We had 5 days. Do not move into 3126 Chubasco Way and the owner Mary Lynn Atkins is a pos.

Juan H.

Within 4 hours of signing the lease for a condo, I received a phone call stating they couldn’t rent it out to me because they were informed by their broker the owner was selling the unit. If I had been going apt to apt, I would’ve been left homeless because this agency doesn’t have any internal communication as what is and isn’t their rent out. I was supposed to sign the lease the day right before moving in, by their request. I can’t trust to do business with them seeing as they don’t even know what is theirs.

T A.

We worked with Charles Kitchen Realtor Cathie Collier for over two years to find our "perfect" forever home and cannot say enough good things about her. She guided us every step of the way, and has been an absolute pleasure to work with. She is professional, kind, and fun to spend time with. She is straight forward, honest and will stand up for you and your investment. We highly reccomend Cathie over and over again.

Carole C.

We have been renting a house managed by Kitchen Realty, and wanted to sing their praises. In an era where customer service is often lacking, Beth Kitchen is the best! She is very attentive to our needs, and responds right away each time I need something. Kudos to the staff at Kitchen Realty!

Tegan A.

Welcoming real estate group. Very forward coming and professional with both the clients and homeowners. They also have a great online portal/ app to where you can access your account, pay rent, put in service orders, and communicate needs.

Tony C.

It was much better when Beth Kitchens was the owner. She had 4 star's now the business has 2 star's . They have big shoes to fill .