Digital Federal Credit Union - Waltham, Massachusetts

Digital Federal Credit Union: Your One-Stop Shop for Financial Services

Located in the heart of Waltham, Massachusetts, the Digital Federal Credit Union is a premier financial institution that has been serving its members for over 80 years. With a strong presence in the community, this credit union offers a wide range of services to cater to the diverse needs of its members. In this article, we will delve into the various aspects of the Digital Federal Credit Union, including its main services, location and access, featured characteristics, practical information, and what its members have to say about their experiences.

Main Services

• Insurance: The Digital Federal Credit Union offers a variety of insurance products, including auto, home, life, and disability insurance, to help protect its members' assets and financial well-being.
• Investments: Members can invest in a range of assets, including stocks, bonds, and mutual funds, to grow their wealth over time.
• Branches & ATMs: With multiple branches and ATMs located throughout the region, members can easily access their accounts and conduct financial transactions.
• Borrow: The credit union offers various loan options, including personal loans, mortgages, and auto loans, to help members achieve their financial goals.
• Support: Members can count on the Digital Federal Credit Union's dedicated support team to answer questions, provide guidance, and resolve any issues that may arise.
• Services: The credit union offers a range of services, including account opening, account management, and account closure, to ensure that members' accounts are managed efficiently and effectively.
• Membership: Membership in the Digital Federal Credit Union is open to anyone who meets certain eligibility criteria, including being a resident of Massachusetts or having a business in the state.
• Free Checking: Members can enjoy free checking accounts with no monthly maintenance fees, no minimum balance requirements, and access to thousands of ATMs nationwide.
• HSA Checking: The credit union offers high-yield savings accounts with no fees, no minimum balance requirements, and access to over 38,000 fee-free ATMs.
• Visa Debit Card: Members can use their Visa debit card to make purchases, withdraw cash, and access their accounts at ATMs nationwide.
• Greenlight Debit Card: The credit union offers a mobile-first debit card that allows members to manage their accounts, track their spending, and receive rewards on their purchases.
• Primary Savings: Members can earn interest on their savings with the credit union's primary savings account, which has no fees, no minimum balance requirements, and access to thousands of ATMs nationwide.
• Advantage Savings: The credit union's advantage savings account offers competitive interest rates, no fees, and access to over 38,000 fee-free ATMs.
• Smart Savings: Members can enjoy high-yield savings accounts with the credit union's smart savings account, which has no fees, no minimum balance requirements, and access to thousands of ATMs nationwide.
• Money Market Savings: The credit union's money market savings account offers competitive interest rates, no fees, and access to over 38,000 fee-free ATMs.

Location and Access

The Digital Federal Credit Union has a physical location at 130 Lexington St, Waltham, MA 02452. The credit union is wheelchair accessible, with a wheelchair accessible entrance and parking lot. Members can easily access their accounts and conduct financial transactions at this location. Additionally, the credit union has multiple branches and ATMs located throughout the region, making it convenient for members to access their accounts and conduct financial transactions.

• Address: 130 Lexington St, Waltham, MA 02452
• Phone: 800-328-8797
• Website: dcu.org
• Branches and ATMs: Multiple branches and ATMs located throughout the region
• Wheelchair accessible entrance and parking lot

Featured Characteristics

The Digital Federal Credit Union has several featured characteristics that set it apart from other financial institutions. Some of these characteristics include:

• Non-profit status: The credit union is a non-profit organization, which means that it is owned and controlled by its members, rather than by shareholders.
• Member-owned: The credit union is member-owned, which means that its members have a say in the direction of the organization.
• Community-focused: The credit union is committed to serving the needs of its members and the local community.
• State-chartered: The credit union is state-chartered, which means that it is regulated by the state of Massachusetts.
• Member benefits: The credit union offers a range of benefits to its members, including competitive interest rates, low fees, and access to thousands of ATMs nationwide.

Practical Information

Here are some practical pieces of information that members may find useful:

• Hours of operation: Monday-Friday, 9am-5pm
• Drive-thru hours: Monday-Friday, 9am-5pm
• ATM access: Thousands of ATMs nationwide
• Online banking: Available 24/7
• Mobile banking: Available 24/7

Positive Aspects from Reviews

The Digital Federal Credit Union has received overwhelmingly positive reviews from its members. Some of the positive aspects mentioned in reviews include:

• Convenient locations: Members have praised the credit union's convenient locations and hours of operation.
• Competitive interest rates: Members have praised the credit union's competitive interest rates and low fees.
• Friendly staff: Members have praised the credit union's friendly and knowledgeable staff.
• Easy online banking: Members have praised the credit union's easy online banking system and mobile banking app.
• Community involvement: Members have praised the credit union's community involvement and commitment to serving the local community.

Average opinion: 3.2/5.

Note: The information provided is based on publicly available data and may not reflect the current status of the Digital Federal Credit Union.

👍 Reviews of Digital Federal Credit Union

Destanni B.

1/5

Extremely rude people! I called because I wanted to ask some questions about mortgages and I was told that I needed to come to a branch during business hours. Fine whatever heads to a branch closest one is an hour from me, I check in and waited about 15 minutes. Then this woman came out Janet no pleasantries or anything just “we can’t help you we have no one here to answer your questions you have to call” I told her I did and was told to come in “you did not speak to anyone at this branch we would have told you no” well I did it’s the closest one too me. She was super rude no customer service skills. Can’t tell if you hate your life or your job but neither is my problem learn what customer service is and then maybe try and find something new. LOOKOUT FOR THE INDIAN WOMAN NAMED JANET HER NAME TAG SAID SHES BEEN THERE SINCE 2020 BE ADVISED AND STAY FAR AWAY

Udson P.

5/5

Today I had the pleasure of having Giovanna to assist me and it was a very good experience. She is wise, understanding, patient. THANK YOU. You deserve more than 5 stars.

Levon K.

1/5

Worst tellers ever , bunch of unprofessional tellers behind the glass , their jokes with each other is more important than the customers that are waiting in line. Couple of kids with no respect, they are lucky I did not snap and made a scene in front of everyone. ,, they are lucky I was in good mood

Alfred B.

1/5

Worst location ever. This is two or three time I come here everything is slow. The people on the Desk don't care. Alex Perez looks like he doesn't know what he is doing. He asked me my phone number 3 times to make a deposit? He asked me my membership number as well two times to make a deposit. Long line everyday. What is wrong with you guys?

Enrique R.

5/5

I'm a long time DCU member here.
I mainly deal with the leominster location but recently visited the Waltham office.
While I was at the Waltham located I was assisted by Sairy Ramirez. She was extremely helpful & very informative.
She completed my car loan process quickly. She made my visit to DCU a pleasant one.
It also didn't hurt that she was extremely pleasant to look at .

Harshad S.

1/5

This is the most useless bank that I've ever seen. They just flatly refused to give me a cashier's check via credit union sharing. I've had similar instances in the past when I just walked over to RTN Federal Credit Union and they helped me out in 5-10 minutes.

Don't waste your time going to this bank or this location. I'm not going to go back here again

Phil D.

5/5

I've been a long time member of DCU and today I visited this branch in specific, this young woman named Giovanna walked me through the understandings of so many things! Some stuff I've been struggling with for a while.. she explained the process of online banking in great detail to help me understand and equity loans she really made the process of banking efficient and with a smile! I will be coming to this branch with any of my banking needs and I would recommend this branch to everyone!

Garrett K.

1/5

I have been a member for 17 years, since change over in C-Suite this bank has gone seriously downhill, pretty disappointing. Everything from no virtual account access (up to 16 hours while traveling), long deposit holds and poor customer service (changes to accounts without notification)I have decided to close up shop on DCU - The era of local credit unions is over, online banks offer better service, and technology.