Provident Credit Union (Redwood Shores Community Branch) - Redwood City, California

Introduction

Provident Credit Union's Redwood Shores Community Branch, situated at 210 Redwood Shores Pkwy, Redwood City, CA 94065, is a full-service financial institution dedicated to serving its members-owners with personalized service and competitive rates. This branch is part of Provident Credit Union, a not-for-profit, federally insured credit union that has been serving the San Francisco Bay Area since 1950.

Main Services

• Checking & Savings Accounts: Offer a range of personal and business checking and savings accounts with competitive rates and minimal fees.
• Certificates of Deposit (CDs): Provide terms share certificates with guaranteed rates for those who prefer low-risk investments.
• Loans: Offer mortgages, auto loans, personal loans, credit cards, and equity loans, including Home Equity Lines of Credit (HELOCs).
• Investments & Retirement: Assist members with investment services and retirement planning through CUSO Financial Services, L.P. (CFS).
• Insurance: Provide various insurance products, including auto, home, life, and health insurance.
• Online & Mobile Banking: Offer a range of digital banking services, including online transfers, mobile deposits, and online bill pay.
• Financial Education & Counseling: Provide resources and workshops to help members improve their financial health and make informed decisions.

Location and Access

The Redwood Shores Community Branch is located in the heart of the Redwood Shores business park, conveniently accessible via Highway 101 and Highway 237. The branch is situated near several prominent Silicon Valley companies, making it an ideal location for tech industry professionals.

• Address: 210 Redwood Shores Pkwy, Redwood City, CA 94065
• Phone: 650-591-7845
• Website: providentcu.org
• Hours: Monday - Thursday: 9:00 AM - 5:00 PM, Friday: 9:00 AM - 6:00 PM, Saturday: 9:00 AM - 1:00 PM

Featured Characteristics

• Wheelchair Accessible: The branch features an accessible entrance and parking lot to accommodate members with disabilities.
• ATM: An ATM is available outside the branch for 24/7 access to cash and account services.
• Cash Advance: Members can obtain cash advances on their credit cards at this branch.
• Business Services: The branch offers a range of business services, including business checking, loans, and wealth management solutions.
• Notary Services: A notary public is available at the branch to notarize documents for members.

Practical Information

Provident Credit Union's Redwood Shores Community Branch offers a variety of convenient services to cater to the diverse financial needs of its members. Some notable amenities include:

• Drive-up Teller: Members can utilize the drive-up teller window for quick transactions without leaving their vehicle.
• Coin Counter: A coin counter is available for members to count and deposit their coins easily.
• Night Depository: A night depository is available for members to make deposits after hours.
• Safe Deposit Boxes: Safe deposit boxes are available for rent to store valuable items securely.

Positive Aspects from Reviews

Positive aspects mentioned in customer reviews include the following:

• Personalized Service: Many members appreciate the friendly and knowledgeable staff who provide personalized service and go the extra mile to assist them.
• Competitive Rates: Several members have highlighted the competitive rates offered on loans and deposit accounts, helping them save money.
• Convenient Location: The branch's central location in Redwood Shores makes it easily accessible for many members, especially those working in nearby businesses.
• Community Involvement: Some members have praised Provident Credit Union's community involvement and commitment to supporting local causes and organizations.

👍 Reviews of Provident Credit Union (Redwood Shores Community Branch)

Gaiane V.

4/5

I have been a membership of PCU for over 25 years. I adored 4 tellers, two of them are new since Spring, one is Assistance Manger and, one staff are Awesome except the manager is not really friendly to me because I am disability.

JM D.

3/5

This rating is reflective of both the location and the credit union. It used to be great-- a stellar super rewards rate with easy to hit monthly goals. Since they changed to a minimum monthly spend to achieve the goal it's been a miss for me.

OX O.

1/5

Run fast!!!! I never write reviews but these guys are out of control - they had to transfer my car loan under my wife’s name and omg - they never did it they pulled credit score twice and now at the end they want to hook me up with higher interest even though it’s completely their fault. Communication is 0
They don’t reply to emails phone calls vms - even if you get someone on the phone they LIE to you that they will call you back and they never do
If you leave complain - nothing happens
You’re on your own!

Jeff N.

1/5

They used to be good, responsible no fee. Now the online and mobile banking is completely broken. Now the fees and (I am broke this month) fees are predatory. Grab your money and run. I get two or three $28 fees for every time I can't afford to feed myself and my two disabled kids. Provident, put it where the sun don't shine.

Wissam H.

5/5

I went in to cash a check that exceeded there limit and was told I couldn’t do it by BOA and it would take 7 business day. Tao and his team were able to get it done and confirmed in two days! Outstanding turn around. Thank you Provident!

abdulwali Y.

1/5

Wow ,with a credit score of 744 and income of 160000$ you can’t get a small amount loan ,if they don’t want to give loan why they run people credit ,I don’t know what else they want ,maybe they want joe bidden or Donald trump to co sign for you . do not give any kind of loan application they won’t approve it ,

shiva B.

5/5

I had been member with Provident since 2018. I had issue with my loan added with extra insurance but when I was helped by Shrawan Ghimire, I am glad he explained me what’s going on and how could I be helped. Thank you Shrawan

Michael H.

1/5

Broken ATM, says 24 hour ATM access. FAIL. Poor service, please try harder.

T C.

5/5

Met with Andrew at the redwood shores branch for a recurring payment issue that I needed to cancel. He was very professional and answered the questions I had with diligence.
Woke up the next morning, checked my email and saw Andrews email to me stating that he had already reversed two payments which prevented me from having to make a phone call or another branch visit.
Peace of mind was a great way to start the day and it was all thanks to Andrew and his commitment to service .
This is what banking should be and this is why I stay at Provident. Thank you Andrew 🤙.

Gaiane V.

4/5

I have been a membership of PCU for over 25 years. I adored 4 tellers, two of them are new since Spring, one is Assistance Manger and, one staff are Awesome except the manager is not really friendly to me because I am disability.

JM D.

3/5

This rating is reflective of both the location and the credit union. It used to be great-- a stellar super rewards rate with easy to hit monthly goals. Since they changed to a minimum monthly spend to achieve the goal it's been a miss for me.

OX O.

1/5

Run fast!!!! I never write reviews but these guys are out of control - they had to transfer my car loan under my wife’s name and omg - they never did it they pulled credit score twice and now at the end they want to hook me up with higher interest even though it’s completely their fault. Communication is 0
They don’t reply to emails phone calls vms - even if you get someone on the phone they LIE to you that they will call you back and they never do
If you leave complain - nothing happens
You’re on your own!

Jeff N.

1/5

They used to be good, responsible no fee. Now the online and mobile banking is completely broken. Now the fees and (I am broke this month) fees are predatory. Grab your money and run. I get two or three $28 fees for every time I can't afford to feed myself and my two disabled kids. Provident, put it where the sun don't shine.