Real Property Management Last Frontier - Anchorage, Alaska

Dillon C.

I've been renting via RPM for the past 3 years and have had a positive experience. Fortunately only had one issue with heating that was dealt with swiftly, and otherwise very easy to deal with via phone. No complaints here, only ceasing to rent since I have now purchased my own place. Would recommend!

Isaiah H.

I’ve had a great experience with Real Property Management. Life has thrown me a few curveballs, and I’ve fallen behind on payments in the past—but they’ve always handled things with professionalism and understanding. Their communication has been clear, and they’ve worked with me instead of against me, which I really appreciate. If you’re looking for a property management company that treats you like a person, not just a number, I highly recommend them.

Ruel B.

The enterprise team of Real Property Management Last Frontier professionals has been outstanding. Their business model is authentic and I've developed a positive relations with the leadership, owner support, and maintenance folks along my over decade of journey with them in managing two of my rental properties in Alaska. It wasn't perfect but we we're able to keep our focus in providing the best service to the tenants. Kassandra is amazing and her leadership shows her passion in the property management industry. She has empowered her team to make decisions that continue to build trust with Owners like me. For example, Veno, from Owner Support is very responsive and goes above and beyond to make sure tenant requests are addressed timely. I'm stationed overseas with the DoD and I trust that RPM got my back in terms keeping our RE investments maintained and profitable. I highly recommend Real Property Management Last Frontier!

Emmanuel N.

Tried other property management companies and found them severely lacking. RPM actually manages everything from yearly inspections to minor or major repairs. They always communicate and offer various options for either do it yourself repairs or have them do everything for you. RPM has always been professional and reliable for all of my property management needs. Their prices are reasonable compared to other reality management companies but the service is noticeably better for RPM.

Millie F.

If you’re an owner its great. If your renting do not. They will steal your deposit after requiring you to do professional cleaning and carpet cleaning est. $400. I have rented from 5 different places and never had my deposit withheld before.

Albert H.

Wonderful people and outstanding business practices! I had sort of a complicated problem and when I came to them with it they handled it with compassion, empathy and professionalism. It’s awesome to see businesses that go the extra mile for regular people. RPM is fantastic and I can’t recommend them enough!

Stephanie M.

Do NOT recommend!! Go else where. It’s not worth the headache.

To start we spoke with their sales representative Kevin L. He was fantastic, knowledgeable and then some. He sold the company and showcased a product that would meet our expectations with myself as the primary contact, and explicitly told that my being the POC would be noted.

We were looking to have our property rented by 1 June. He truly made all of that sound extremely plausible with timelines and attention to detail.

We read the contract and thought doing business with them would be fantastic if they stood up to what they advertise.

After several days of not being able to get ahold of RPM, I was finally able to get in contact with who would have been the property manager for us. She immediately started the conversation looking for my husband even though I was the POC. She interrupted and I kept trying to tell her I was the one that called and texted for information. This felt unprofessional at best. Then for three days I wasn’t able to get ahold of her. One instance I answered the phone and they hung up. I called back 42 seconds later with no avail. From here the tone of the conversation that were had, was not productive and again my husband was requested, even though I was available.

This again seemed odd. If it was this hard to get ahold of the management team while we are still in AK, what would the nightmare be when we aren’t local.

I called and left a message 9 days after they sent their management guidelines that we would no longer be interested in doing business with them as they didn’t seem professional and were extremely difficult to get in touch with.

I then sent an email to the sales representative, with no response.
I sent another email to the onboarding representative, no response. After these two emails we received a phone call days later ignoring that we expressed we are no longer interested in doing business with RPM, as if nothing changed. Another 6 days later we finally received correspondence with the operations manager.

At this point in the “contract,” RPM had done nothing for us. They didn’t even take possession of the property and there had been zero monetary transactions.

I spoke with the service and operations manager today as she wanted to know what the problem was. When I tried to explain she interrupted me 5 different times. One being an interruption on her end where she muted the call and then said she was listening. When asked if the conversation would be recorded, she replied yes. Great, there’s proof. She was not able to handle being spoken to directly and concisely without feeling as if the conversation was “hostile,” all before she hung up without saying a word. Again, not very professional and not someone we want handling our asset from longer distance.

All in all this was a pretty terrible experience for them to do absolutely nothing within the span of 11 days and charge us for it.

Chrissy L.

Super grateful for John C at RPM. There were multiple occasions where I’ve reached out to RPM via email for help and he’s always responded in a timely manner. Most recently, he’s helped me with an issue and have made sure to check up on me to make sure that the issue was addressed and fixed. So far, everything has been amazing.