GHP Management Corporation - Los Angeles, California

Valerie K.

New apartment cheap materialI’m so ready to get out the lease and I haven’t even moved in yet. Bathroom floor nasty Dirt everywhere all in the cracks of the bathroom floor Dirt paint spots all over the floor paint drops all over the floor dust all over dirty light switches . They said they had somebody to come clean it, but this is what I walked into. I have to go clean myself. The manager said somebody cleaned I asked him can they do it one more time please tried to get the pain and dirt up he told me they already did And he said my floor has paint on it they also told me that the windows were soundproof because it’s next to a freeway. I can still hear everything outside with the windows closed very uncomfortable. This is awful. I could imagine if I need something fixed later on in the apartment what would happen terrible👎🏼🤔🙏help Would not recommend

Guillermo H.

I would say don't bother doing business here...

( Feb 18th 2024 ) Going on 3 weeks trying to get a hold of someone from corporate about my rain leaking issues I have had for almost 2 years.... Moisty apartment✔️ Mold ✔️ Bad customer service ✔️ Bad property office personnel ✔️ Shouldn't have to wait almost 2 years for the rain issues to be fixed! Got hit with a renewal letter or get a 8% increase in apartment rate. I asked for a transfer before signing a new lease and have been waiting for them to accommodate me and my family for it! Same excuse every time I bring it up ( We are waiting for the owner to approve the construction team to repair ) The office personnel where I live want me to pay a deposit for a apartment if I transfer!! I told them for the 2 years I've been waiting I shouldn't have to be paying for it and that I should be accommodated! It's their fault for me not wanting to resign if they haven't fixed anything! Do yourself a favor and reach out to the city code enforcement and health department like I did! I want accommodations!

Update Feb 24 2024
Still no update from Vera ( Regional Manager ) or anyone from GHP. We ended up getting hypersensitivity pneumonitis ( mold sickness ) Thank you so much for making my asthma worse for me. When I called Friday asking for Vera the receptionist was a little rude and said she was already notified. Then tell her to do her job and call! How hard is it to accommodate someone, compensate and transfer someone to a different unit that isn't leaking!!! Glad I lawyered up now.... This is really unprofessional of them.

March 2 2024
No answer still from anyone. Still get the same run around. Once again is raining and more water is coming in. Our bed frame expanded due to the moisture and broke. My kid is sick again and so am I. GHP really needs to get it together.... Vera it's unacceptable how you're making yourself hard to reach.....

Luke A.

Don’t bother. Any property run by GHP is useless. They don’t care about their customers. Moved into apartment with no ac in the middle of 110 degree heat. They gave me a small ac which didn’t even work. I waited patiently for anyone to get back to me but Claudia here doesn’t care nor does her regional manager Vera. I am escalating my response to the Better Business Bureau and also collecting other people’s information to help get together legal action against GHP. It’s sad to see customer service is dead.

Hannah B.

Was getting spam emailed about my last payment that wasn’t sent to me until December 23rd (moved out September 9th) finally responded that I know fair housing laws and suddenly no one will respond 😂 CANNOT wait for the amount of money I will be getting in court. Anyone that’s ever lived here know your laws in California because now they owe me daily from September to almost March 2025. Gave them 2 weeks to respond to my email, this, and tomorrow ill be with a lawyer.

Polina I.

DO NOT RENT AT THE PIERO APARTMENTS – GHP MANAGEMENT IS HORRIBLE!

I had an awful experience at The Piero Apartments, and I wasn’t even a resident—I was just a guest! I parked where I was told it was fine to park, yet the staff slapped a massive sticker on my car window. And not just any sticker—a cheap, adhesive nightmare that left sticky residue all over my window when I tried to remove it.

When I went to management to address the issue, I was met with unprofessionalism and hostility. Instead of helping, they flat-out refused to take any responsibility and even threatened to call the police on me for trying to resolve the problem. Their behavior was not only rude but borderline aggressive.

This property is managed by GHP Management, and their incompetence is glaring. It’s obvious they don’t train their employees properly. The staff lacks basic customer service skills and any understanding of how to handle situations respectfully or professionally.

If you’re considering renting at The Piero or any other property managed by GHP Management, think twice. They don’t care about their residents or their guests, and their inability to manage simple issues like this speaks volumes about their lack of accountability and professionalism. Save yourself the stress and look elsewhere.

The Piero might look nice on the surface, but the management makes living (or even visiting) here an absolute nightmare!

N L.

*UPDATE 9/21/2024: This is my third time reviewing but for some reason my post was never listed. Moved out of Orsini 3 on 7/18/2024, thought my worst nightmare was over and has been expecting my deposit to be mailed within 21 days according to California Tenant Law. Two months later, nothing received. This morning woke up with an email from management asking for cleaning fees (which I've expected to pay anyway providing their reputation, even though I did clean the unit) plus utilities (water, trash, sewer, etc. which I did pay before the start of each month along with my rent) and parking (I received parking concession according to contract, so should have been reimbursed). All these fees add up and exceed my deposit, resulting in me owing GHP $64.52. Even if the utilities were billed after the month of usage, I should only be paying for the 18 days of my stay in July. Not to mention they completely messed up my forwarding address and now threaten me to pay the remaining balance which I’m largely not responsible for.

7/19/2023: Did not receive any move in info till the late morning of the actual day, tho I have prior called in multiple times. Move in coordinator was not knowledgeable of the complex at all, had a hard time locating the unit. Went into the wrong unit the first time. Gave the wrong mailbox number too. Big stain on carpet, maintenance came in later in the afternoon leaving carpet wet so I could only sleep on the tile the first night. Second night someone was fighting in hallway. Been here for less than two weeks package was stolen twice. Oh hidden surcharges too. Bad unresponsive management, overpriced tacky slumlords. Look up GHP lawsuits, you’ll see. Run quick run fast.

*Update: loud, poorly behaved and unattended kids running slamming doors smashing walls littering in hallway every single day.

Puffin

Overdue Review

My family and I have been living in the Sand Canyon Ranch apartment homes for about 10 years give and take. We have seen office staff come and go. Some come and go quicker than I get to actually see.
The ones we have interacted with have been on top of the tenants. And some, oh well, let’s just say they shouldn’t be in management.
We really don’t know what is going on in the background of this company. But what I do know is that they are being sued for a good valid reason.
We have always have noticed though, that they have fees for everything. Jokingly we have this saying in the house, “If they could, they would charge the air we breathe in these units lol!”
Currently, the leasing office staff is inadequate and that includes maintenance.
The maintenance supervisor works and lives in the complex. We’ve tolerated his loud and condescending personality
We have witnessed him belittling other maintenance co-workers. That could be the reason of why they leave and there’s never enough maintenance workers in this massive apartment complex.
From our experience, work order requests are met 90% of the time, which is pretty good I guess.
Getting the fixes done appropriately is another story.
When possible tenants come to check out the apartments here at Sand Canyon Ranch, we feel like telling them to turn around and skip this future nightmare.
The leasing staff are so welcoming to new potential tenants but once that contract pulls through, they become victims of poor maintenance repairs, bed bugs, roaches, bad scheduling with third party companies, disrespectful staff, lacking management skills, charging fees for this and that.
With today’s insane inflation, a lot of people are considered low income. And unfortunately, individuals that are desperate to get a rental apartment that is somewhat affordable in Santa Clarita end up here or in any of the 9 to 10 other GHP communities in the city.
Tenants pay for parking spots now.
Which we understand why. GHP needs the money especially after the pandemic and all their lawsuits, so they need to charge that to the tenant because god forbid they would have to give up their luxury vehicles and luxury homes to cover those expenses and losses.
$150 for a parking spot in 2024! Wow! 😮
Anyway, this review was overdue.
My family and I paid our rent as usual every month. We pay on time and keep to ourselves.
We’ve been living for the past three days and going for an extra three days (possibly four days according to the manager) without AC.
This week’s weather hit the three digits of heat. I wasn’t offered anything until I went in person two days ago to ask why maintenance hasn’t checked on my order request. If I had not gone to do that, I wouldn’t have been offered a temporary AC portable.
So now, we have an AC portable for our living room only.
The AC tech came two days ago and was not able to fix the AC. Claimed he did but didn’t. Left and told us to notify them if it stops working again.
Notified the office through email because they had already closed.
Today, I called them and I was given several big “maybe’s” and huge “I can’t promise” responses.
So, now I’ll be with no AC perhaps another 4 days.
But I wonder though, if I’m being punished for not biting my tongue on a past issue regarding the maintenance supervisor disliking what I said. I wonder.
More to come on the GHP nightmare folks.
We’re burning 🥵 over here!
This review and many more will be available in Yahoo, Google, Yelp, Facebook, Instagram and many more.
Note: GHP can respond to this review by apologizing. At this point. We don’t need words. We need actions.
………………………………………………………………
09/24/2024
Update:

My family and I left!
10 days with no AC was our final straw.
The leasing office has major issues.
They were unable to honor my 30 days because they wanted us to pay over $4k to just be able to have their system to accept it!
And yes, the lease had to be broken. But I’m the bad guy in this story.
How dare I not pay the $4k!
How dare I just leave!
They made sure to email me a reminder of my consequences.

A L.

Jeff Lucatero, Leasing Specialist, was responsive, professional, understood my needs, and was a real help. Would recommend working with him.