Charleston Property Company - Charleston, South Carolina

Haley W.

Please, for the love of god do not use this property management company. We were let out of our lease because they were in breach of their responsibilities as a landlord after threatening to sue them - think refusal to fix mold and flooding. After it ruined our washer and dryer we were done and sought out a lease break. When moving out, we had an employee tell us that this is the second time they've had to break a lease at this house because of mold and water damage.

They have a clause in their leases that state if you pay the lease break fee, you have to pay rent until they re-rent the place which they were trying to force us to pay before threatening litigation. Not only that, when you move out, they want you to pay a professional to paint the house. We did not have a single thing beyond normal wear and tear and they are trying to charge us $1270 for the most insane things. We told them we would pay $175 which is what we think was fair on that long list and instead they are using their 3rd party company Rhino (that has multiple class action lawsuits against it) to come after us for money.

They are truly only out for money and will screw over a tenant every single time. I am appalled that this company is even in business still. I have email documentation of every single thing I have stated in this review and included images of the flooding they refused to fix and the resulting floor issue due to moisture damage.

I also know for a fact I have left a 1-star review for this company before and I'm not sure how it got removed.

freddy D.

Absolutely DO NOT USE THIS COMPANY if you can avoid it. I was charged a $310 late fee for my rent even though I sent in CLEAR photographic proof that their site was down. You can't go into their office because the door is locked and they don't "discuss fees over the phone". So, email is the only way to communicate. If I were late, I would take responsibility like an adult. But, this was NOT due to my negligence. They will not reverse the charges, while basically calling me a liar because they "reached out and the software company didn't report any outages". This is on top of the $30 they charge monthly for air filter delivery..... They get you any way they can get you. Ridiculous. Attached are the photos of the screens (which you can see their web address), my email to them YESTERDAY (the day my rent was due) and then their response basically saying I'm out of luck. Ridiculous!!!!

Molly M.

The Property Management group is very responsive, even with the difficult task of managing tenant requests with owner responses. Paloma in particular has gone above and beyond more than once to provide exceptional customer service.

Demetrius H.

While, the place I lived at was nice no issues. This company allow rhino insurance who they use to charge me in full ($421) when I no longer live there. And when I asked them about it, they say they’re not in charge of it, which makes no sense since they partnered with rhino insurance.

Maria in particular had an “oh well I can’t help you” attitude and ignored my emails. when a complaint was filed through rhino to submit the cancellation, these guys denied the request after informing me that they can’t help me. What sense does that make? You can’t help me, but you can deny the request for cancellation? Be wary of this company when you’re moving out.

The places are nice but email communication isn’t very good especially when you have an issue they tend to stop responding after a while. This is the only company that I’ve had this issue with, and I’ve rented through multiple places before. Good luck trying to talk to someone in person they are inaccessible and their doors stay locked.

Peggy S.

Charleston Property Company is an excellent property management company. We have enjoyed dealing with them because they make everything so easy. The staff is very helpful and they have kept our property rented and in good condition. We have had great experiences with Maria, Armando, Paloma and Andrea. Over the past few years they have provided top rate service with a warm and helpful attitude.

Joanne S.

Paloma did a great job when I had a financial glitch with a rental payment. Along with fixing the problem she was very sweet and considerate. Thank you Paloma.

Megan B.

Not happy at all with the experience. Loved one house we went to see but the next day we tried to view another and instead drove 35 min to never get a text or email for a code and wasted the whole appointment trying to get a code.

Francois R.

Charleston Property Company offers a variety of options. The staff is courteous and professional. One can sense that they genuinely want to help.

Their tools and processes to transact with you are pretty slick. No waste of time here.

I highly recommend them.