MOXIE Management - Groton, Connecticut

Des

If I could give a zero I would....the management says one thing only to be slap in the face a day or so saying a whole different story. If they have to run everything by the landlord first then don't come up with all these ideas make it look like it's looking up only for it to fall back down. Most of the time management says they would call us back NEVER did always had to call them back. Had to replace so much stuff and still didn't get everything when at first we was told they would rent us a U-Haul for us to go and move it all out (we moved 11 hrs away). Only to get the ball rolling with it and get it oh I'm sorry landlord doesn't want to do it. Definitely not the greatest people to deal with, they definitely need to work on communication skills.

MacKenzie S.

Had a terrible move in experience. Pressured to move in early so I agreed and then my move was delayed due to misinformation from management - wont bother going through all the lies i was told and found out it wqs untrue afger signing lease. It's been almost 3 months and only 1 item on my inspection sheet was actually taken care of. They've left glass in the yard, only my mailbox without a number, my door barely shuts correctly, maintenance (when they do show up) let themselves in at times you did not agree to, piles of garbage weekly in the front lawn due to 3 bins for 6 multi bed apartments. Then the apartment I live in just gets moved to another management company, clearly they never intended on fixing anything and left it to someone else. So glad they offered such a great maintenence package for $30 a month and you get absolutely nothing.

** edit to add since reply makes it seem like I wasn't understanding
Everything pictured and mentioned was post 30 days of request. Glass has been there since before moving in almost 90 days ago. Maintenence came twice ever - once for my stove that they claimed my cats can turn on and a second time to break the frame of my door and leave the pieces there to "fix it" so I could shut it. A plumber came over 2 months after move in (30 days after promised) to fix the kitchen since so it'd drain.
Also, the benefits package has 24-hour emergency maintenance with a number that is always straight to voice-mail and doesn't return calls. Was told the first time I tried to call that it was because the phone was dead due to power outage. Called the number almost daily for giggles and it never ever rang.
I recieved a $100 credit for move in issues...$50 of that was then used for internet install since I was lied to about it being wired already.
You have great working in your response to make it out like the best was done, it simply wasn't. Management acknowledged multiple times this was "unacceptable" yet did nothing.

Crystal V.

I have been residing at a property in Uncasville now for just over a year. Resigning my lease because the apartment and entire experience from looking for a place, to scheduling tours, to the lease signing, etc has been such a great experience. Their property manager Jenn is exceptional. I've always just rented apartments and never really went through a property management company and have nothing but great things. They communicated everytime they needed access for maintenance, if I had a repair to be checked on, they responded in less than 12 hrs. I had an issue that happened in the middle of the night and they were here to fix the next morning. Not even 12 hrs later. Moxie has been a great company to rent from and I'd highly recommend checking out their properties when available. I look forward to many more yrs here.

Peyton A.

UPDATE 2024

Moxie management is no longer my management company, thank god. Moved me into a FILTHY apartment, broken tile that my dog can cut his foot on, no outlet cover on a light switch, sludge in the fridge, and garbage EVERYWHERE outside. They just want money. Never followed the lease, had to report them to the city because they would never move the furniture around the dumpster, garbage, and long weeds. They ignored all requests until management was all of a sudden switched. Obviously did this on purpose. Constant lies, broken promises, nasty apartment. Oh, and the building has mice that they conveniently put in the lease that after 30 days I’m apparently responsible for the ENTIRE building. You take advantage of people desperate for housing. It’s disgusting, actually follow the lease instead of just pocketing money and never doing correct updates. AVOID!!!!!!

Property manager is rude for no reason. When I first moved in she asked me if I put the electric in my name and in the whole paperwork process never once told me to do so. And when she asked me she talked to me like I was stupid because SHE never told ME to. Guess I can read minds. Oh, and the washer thats from the 90’s in our building is constantly breaking, its been broken my whole lease and I’ve been here for almost 6 months. What am I paying for? For broken appliances? I keep messaging you guys and get the runaround. Its not hard to buy a used washer. And when I moved in, the refrigerator had nasty stuff CAKED on the bottom. I had to use a brush and toothbrush to get the gunk off and it was the most disgusting thing I’ve ever seen.

Debra P.

The team at Moxie Management have been great! They are friendly, efficient and professional. I recently reported a minor plumbing problem and it was repaired within a 36 hours. All texts and calls receive prompt response. I appreciate their courtesy and concern.

Trenton R.

We rented out our house the first year on our own and it was a bit much so my wife and I did some research in to a few management companies. We first contacted David at Moxie and looked no further. He was upfront on his prices and what to expect, and we couldn’t be happier. From doing a move out inspection, finding a renter, assisting with a few minor updates, and placing the renter we could not be happier. He rented it for above what we expected and has taken care of everything since then. We just see a consistent deposit in our account with no issues. I highly recommend for someone who is up front and reliable!

Ali W.

I am so thankful we found MOXIE Management to manage our property. I was very overwhelmed with the thought of finding tenants and being able to keep our house in good condition while we are stationed across the country, but since working with Dave, my mind has been put at ease & I know our house is in good hands! He is a great guy - timely, professional, transparent, and hardworking. We can't recommend him enough!

Steven D.

I used Dave as my realtor when buying across the country and couldn't make an appearance in person. Dave helped coach me from an investment standpoint and gave great advice all around. Dave made appointments a couple towns over because he thought they would be a good fit for me. I couldn't make it to my home inspection so Dave showed up and gave me the synopsis when it was over. When there were a couple issues with repairs prior to closing Dave was on top of it. Dave's service was on par with buyers looking at properties 5 times my price point. I will definitely be buying more properties in the New London area with Dave!