FirstKey Homes - Market Support Center - Atlanta, Georgia

Shasta M.

My experience with the renewal department staff has been great. They always answer my questions and help me through my renewal process. I had the pleasure of speaking with Richmond today and he helped me get the answers I needed and recapped what we discussed so that I understood my renewal options. He was professional and allowed me time to ask questions. Maintenance is good too especially when you have an emergency. Just don't expect the same from property management as they seem to change hands a lot and I don't even have a way to contact anyone for my area, so I usually call the support center and they help resolve my issues. Thankful to have them.

Jackie P.

329 Deep River Road--Update-moved out 9/16/24..House sold 8/2/24(while I was still living there and was given no notice). Gas meter still broken and tampered with by FirstKey and 3 snakes found. Before renting this home, have code enforcement inspect it!! I moved into this home July 28, 2023. First day issue- walls not painted or painted in a different color, carpet not cleaned, dishwasher molded, stove dirty-not cleaned by the last person, gas pipe exposed in the master bedroom, sink drains clogged with hair(blue, blonde, and red). Currently water does not turn on for the kitchen sink unless you go under the sink and press it in. Stove broken going on 3 months and promises to replace the stove never happened. Water leak under the kitchen sink and I was told by the tech it will be fixed. Two Graves found in the back yard. Gate to fence is completely gone and rotted. Water line leading to the outside is starting to raise the flooring from the back door to the kitchen sink. Dishwasher rack have no pins to hold dishes. My dryer that I only had for 2 years had to be replaced due to vents clogged. Ac filters never replaced. So many issues and I keep getting the run around but I can not use things in the home that I pay for.

Update 5/12/24..
Still no stove. Tech keeps calling and stating I am getting a new stove but 4 months later-nothing! Leaks not fixed and gas line has had 2 techs come out and is still not repaired. My neighbor stated the gasine had been an issue since First Key bought the home this year.

Gloria

Hey, I am writing a review for First Key, and I wanted to know if you want me to post pictures. If so, send me some. This is what I wrote, but I haven't posted it yet.

Please, if you see First Key when looking for a house, run. They are a horrible managing company and have put my son and his family through the ringer. When they moved in, the carpet had not been cleaned, and the smell of dog poop and urine was in the carpet. It was supposed to be cleaned before they moved in and was not. It took so many requests and contactsing them for it to happen after they moved in. About 2 months after they moved in, there was a huge storm in Kansas City, and huge tree branches were all in their yard and neighbors yard. These branches were so big that they had to use my chain saw to cut them up, and they could not park in their yard. It took them almost 2 months to finally move them after they told them it was their responsibility.
They also noticed mold in the bathroom, and once again, it was not taken care of before they moved in. They have an 8 year old and 2-one year old twins. After many attempts, they came to fix the floor. My son and his family had to come stay with me for 3 weeks because they had no working bathrooms. Many attempts and calls were made again because of the length of time it took to fix the problem. They put one commode in without the sink in one bathroom so the family could move back in because they did not want to pay because they couldn't live in the house. The only way they would pay for actually 14 days was if they signed a contract that they would not mention their problems on social media or bad mouth them. I told them to contact the housing department and terminate their lease. My son has A-1 credit and has never been late on any of his bills, and they shouldn't have to live like this. On top of that, their electric was turned off because it was First Key who was receiving the bill, and not them, and never paid or billed them. This happened while they were with me, and they saw the shutoff notice on the door.
As you can see, First Key has very poor ratings, and please believe these ratings. They are absolutely horrible business people, and they could care less about their customers.

Robyn B.

My leasing agent Heather Hall is incredibly professional and personable. She made me feel very welcome to asking questions and was so supportive and kind. Not to mention, she was incredibly quick to get back to me and extremely helpful with some problems I had along the way filling out my application. Heather is absolutely amazing and deserves a big raise 🩷

Mandie B.

Talking with Daniel on Tuesday, April 1st was a positive experience. I have spoken with many reps/departments for the longest within 1stKey, and had not gotten any resolve; but talking with Daniel was basically the first time that I truly felt at ease and positive trying to get the situation resolved! I appreciate his attention to detail in understanding the situation at hand and was very pleased with our conversation! Thank you, Daniel for your assistance in solving/handling this!

Marolyn Albright

Aleia O.

Elia was very awesome and super patient when it came to my never ending questions. She gave excellent advise and walked me through pretty much the whole process. Im not 100% sure she was a leasing agent due to the fact she said someone would call me within 24 hours but you could have fooled me into thinking she was. She was absolutely incredible, no complaints. Elia Gasper not only knows her job and shows exceptional customer service, she is also very caring. GIVE HER A RAISE!

Jessica J.

Im a manager at call center so I know it works. Infact we have a location in the Philippines. I tried to explain my situation to the agent stating I'm in a financial hardship and I may be interested in renew at a lower rate and it just went in one ear and out the other..no deviation from her script like a robot so kudos to her when it comes to quality calls and she has a good tone, but she needs to understand we are people with real life problems. She showed not 1 moment of interest in trying to work with me to get me to renew my lease. FIRSTKEY needs to work on there customers service skills.

Immanuel L.

I wanted to take the time out to say thank you to Mrs.Tulika Dhara For making my home rental experience, very simple, easy and enjoyable. I will surely recommend her to anyone who is looking for a home rental purchase. My experience was amazing and I would like to say thank you again. And hope to working with her in the future if needed.