Justin J.
1/5
We hired Roy Hill to remodel our kitchen, master, laundry room, and sunroom. He failed at every turn.
He dragged the tub from our master bath down the stairs, damaging both the stairs and the floor. He said it was no big deal and promised to make it right. He did not.
By failing to reserve our countertops, he delayed our kitchen remodel by two months.
His crew stepped through our ceiling twice, and he charged us for the repairs.
He painted one room the wrong color 3 times, despite having a spreadsheet specifying the colors for each room. It took 4 attempts to get it correct.
Mr. Hill built the kitchen island smaller than the island he replaced (without notifying us) so the floor had to be repaired. Photographs of his crew’s attempted repair are attached.
The tile job - started in August and unfinished by November - was so poorly done that we demolished it. Fortunately, we did, because in line with the poor quality of what could be seen, his tile crew had driven screws into both the hot and cold-water pipes behind the wall. The resulting leak saturated the ceiling below, causing a large section to collapse. This should come as no surprise, as I caught the tile guy drinking on the job - something I immediately reported to Mr. Hill. Despite seeing the open and cold beer firsthand, he did not fire this crew member for drinking on the job.
Two different grout colors were used on the same tile. Photographs are attached.
Photos of the punctured pipe and the tile before demolition are attached. We later learned Mr. Hill tried to hire someone to repair the tile, but no one would touch the job due to how bad it was.
Mr. Hill miscalculated the square footage of a square room so badly that we have six extra boxes of tile, which we cannot return or use. He said it was no big deal and promised to buy the extra tile from us. He did not.
He never took notes during our project discussions and frequently forgot entire conversations. To address this, we began texting him reminders, but nothing changed.
Plans for the shelving in the master closet and laundry room were drawn directly onto the wall. Because Mr. Hill failed to supervise his trim crew, they altered the shelving plans and were released without correcting their mistakes.
The only task that went according to plan (before we terminated Mr. Hill) was the installation of the light fixtures. However, this happened two months after the fixtures arrived and only succeeded because I supervised the work – because Mr. Hill was not there.
The final straw was when the appliance dealer could not install our appliances (on a date Mr. Hill scheduled) because he failed – for three months – to install the necessary electrical, gas, and water lines. In August, a representative from the appliance store walked through the kitchen with Mr. Hill, marked the wall where the lines must be, and even emailed him photographs of the markings (the appliances were at the store ready to be installed in August). They also informed him via email that he built the microwave cabinet too small and that it needed to be fixed. By November – on the date scheduled by Mr. Hill – the site was still not ready. Photographs of his failed attempt to prepare the site (which occurred entirely on the morning the appliances were set to be installed) are attached.
After he was terminated, the site was prepped (moving outlets to the proper location, repairing the drywall his crew damaged, modifying the cabinet depth, installing the backsplash so the range could fit, installing a frame for the hood vent, and moving the pot filler pipe) in 2 weeks.
Throughout the entire project, Mr. Hill consistently avoided responsibility, never apologized, and never made things right. He not only belittled our concerns, he failed to resolve any of the problems he caused. While mistakes happen (a general contractor should not make these kind of mistakes) Mr. Hill’s refusal to acknowledge or address the problems he caused was unacceptable.
