Lakeview Loan Servicing, LLC - Coral Gables, Florida

Address: 4425 Ponce de Leon MS 5-251, Coral Gables, FL 33146.
Phone: 8552948564.
Website: lakeview.com
Specialties: Mortgage lender.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot.
Opinions: This company has 1215 reviews on Google My Business.
Average opinion: 2.2/5.

📌 Location of Lakeview Loan Servicing, LLC

Lakeview Loan Servicing, LLC 4425 Ponce de Leon MS 5-251, Coral Gables, FL 33146

⏰ Open Hours of Lakeview Loan Servicing, LLC

  • Monday: 9 AM–8 PM
  • Tuesday: 9 AM–8 PM
  • Wednesday: 9 AM–8 PM
  • Thursday: 9 AM–8 PM
  • Friday: 9 AM–8 PM
  • Saturday: Closed
  • Sunday: Closed

Lakeview Loan Servicing, LLC

Lakeview Loan Servicing, LLC is a prominent mortgage lender based in Coral Gables, Florida. Established with the goal of providing exceptional service to borrowers and lenders alike, they have become a well-known name in the industry. Their commitment to customer satisfaction is evident in their wheelchair accessible facilities and extensive online presence.

Address: 4425 Ponce de Leon MS 5-251, Coral Gables, FL 33146

Phone: 8552948564

Website: lakeview.com

About Lakeview Loan Servicing, LLC

  • Mortgage lender: Lakeview specializes in providing mortgage lending services to customers nationwide.
  • Wheelchair accessible entrance: The company's physical location is designed to accommodate wheelchair users, ensuring equal access to their services.
  • Wheelchair accessible parking lot: Lakeview offers convenient wheelchair accessible parking for customers visiting their office.

Customer Reviews

Lakeview Loan Servicing, LLC has garnered a total of 1,215 reviews on Google My Business, reflecting the diverse experiences of their customers. The average rating for the company is 2.2 out of 5 stars.

While some customers have praised Lakeview for their efficient service and helpful staff, others have expressed concerns regarding communication and the loan process. It is essential for potential clients to carefully consider these reviews and opinions before engaging with the company.

Lakeview Loan Servicing, LLC continues to strive for improvement and growth, aiming to better serve their customers and establish a strong presence in the mortgage lending industry.

👍 Reviews of Lakeview Loan Servicing, LLC

Lakeview Loan Servicing, LLC - Coral Gables, Florida
Erica W.
1/5

I wish I could leave negative stars! I usually don't leave reviews, but this needs to be said. I have never dealt with anything as unprofessional and FRAUDULENT as these people. The lack of inconsideration and incompetence is unreal. Long story short; They admittedly after calling and speaking to 3 people, took out more than 40.00$ extra on my payment this month.Which doesn't seem like a lot but it adds up! My mortgage has just gone down stating in February so I was happy to have a little relief. A manager told me my payment was for that amount and not my new lower amount because I scheduled it early?!? 😱🤨Of course I didn't accept that and after a while of going back and forth I just hung up. I called back and the girl told me, after a 30 min wait time and having someone else look at the account,yes they had an error, it was wrong, but for me to get a refund I have to show them MY bank account before and after the payment instead of the receipt they email after my payment each month. Beware they charge what they want to, I been with 6 months because my previous company sold it. I am now regretting buying my house because I hate the thought of having to deal with them past today?

Lakeview Loan Servicing, LLC - Coral Gables, Florida
Bob A. S.
1/5

We have had Lakeview as a mortgage holder for years. It has been great. We decided to refinance with them. WHAT A DISASTER!!
We started in September. And closed in December. The initial contact was great. Then came the loan officers. Again WHAT A DISASTER. Rude, inept, non communicative. Need I go on. I asked a question that was obviously important to me. The response was less than professional and extremely rude. If I had though for a second it wouldn’t need to start over I would have gone to another company. The turnover at Lakeview must be ridiculous. Hire a body with a pulse but not one that can be helpful or do their job in a timely matter.
Reviews like this is not who I am. I always consider the person and what could be going on with them. This made me very unhappy to write.
You have been warned. Continue at your own risk.

Lakeview Loan Servicing, LLC - Coral Gables, Florida
Chad J.
1/5

Lakeview unfortunately does not care about it's members even after pleading with them. I was diagnosed with a tumor the size of a pear in my stomach and chest that needed to be removed immediately. I called Lakeview as soon as I found out on Feb 28th. They said they would mail me the documents I needed to fill out which I have yet to receive. I had to call multiple times until we were shown how to download the proper documents. Surgery was scheduled for March 3rd and I'd be out of work for 2 months without any income coming in. I needed help pushing a couple of payments out since I have never been late on my mortgage but all anyone could say is it is under review and could take 30 to 45 days to review. I called on March 26th because it was getting close to being 30 days late and begged for some help and asked for a manager just to be told the same thing. I had to pull money off of my credit cards just to make the payment and not be 30 days late and I still don't have an answer and I am now in a worse situation because of the credit card advances. Me and my family did not plan for me to get sick and have surgery to remove a tumor but it happened. I am still baffled at what takes 30 to 45 days to review when I sent all the documents from the hospital. Either you want to help out or you don't. I can't think of a more valid reason for assistance than major surgery. Now I am in the process of figuring out how to pay this months mortgage if Lakeview continues to drag it's feet or denies my claim for assistance. I think this is my second review I have ever written because that just isn't who I am but it's a sad day when you can't get help dealing with a tumor. Shame on you Lakeview.

Lakeview Loan Servicing, LLC - Coral Gables, Florida
Isaiah
1/5

This has to be the absolute worst company myself and my family has ever had the displeasure of dealing with. Im hoping they go out of business soon. I have been asking for weeks now for my escrow to be adjusted, Ive provided all required documentation and still nothing... on top of all that, it is literally impossible to get someone on the phone to talk to them about what's going on. Their automated system tells you that all issues can be handled online and to do that instead. Disgusting business. 0/5 stars, i will never recommend them to anyone

Lakeview Loan Servicing, LLC - Coral Gables, Florida
Jesu D. (. B.
1/5

I am writing to express my extreme dissatisfaction with the customer service I received from Lakeview Loan Servicing, LLC. My experience was marked by a terrible lack of communication, a clear lack of knowledge of their own business practices, and an inability to effectively communicate with me. I found it difficult to get in touch with informed personnel who could address my concerns. This poor level of service is unacceptable. I now understand the 2.2 rating and the countless BBB complaints against this company.

Lakeview Loan Servicing, LLC - Coral Gables, Florida
Lee W.
1/5

Horrible communication. I was bombarded with email saying I could get a home equity loan of “X” amount. I finally decided why not. I applied for half of what they said I could get. I have excellent credit. But once I put my application in, crickets. I had to now harass them to get them to talk with me. Haven’t heard a thing from them in weeks now despite multiple emails. If interest rates weren’t so high right now, I’d refi with a different company in a heart beat.

Lakeview Loan Servicing, LLC - Coral Gables, Florida
Abigail A.
5/5

I haven't had an issue with them, ever. My first home loan ever ended up being bought by them, same with my second home. After I bought my second home, I utilized them for a second mortgage since they held my current one and the entire process was smooth and they were easy to reach for each step of the way.
A huge perk for the second mortgage (home equity loan) was that the closing agent came to me. When you use your current lender, closing costs and fees can be more competitive, and everything is in the same place so it's less running around for different points of contact.

I see a lot of negative reviews so I wanted to add my positive experience... a lot of times people only publicly speak out to complain, but rarely to share good or satisfactory experiences.

I did my research and knew what questions to ask, I can trust this company and would recommend it to whoever is reading this and choosing who to work with.

Lakeview Loan Servicing, LLC - Coral Gables, Florida
Aaron B.
5/5

We got our first mortgage with them and secured a USDA loan for 0 down which was great! We just refinanced our loan to take care of some consolidation and the process was so smooth. I'm looking forward to our next mortgage with this company!

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