Carriage House Realty, Inc. - Athens, Georgia

Jesse H.

Alas my 4 years as a tenant with Carriage House Realty has come to an end. I would like to take a few minutes to give credit where credit is due. From move in to move out I had zero issues. The office staff was always more than helpful, the maintenance guys are top notch. All my issues were dealt with in a timely manner and everyone was always so friendly. They went above and beyond for me at times. If you’re looking for a great company to rent from that is big but still has that small town family feel, then Carriage House is the place for you. I HIGHLY recommend them. Thank you guys for making me feel like part of the Carriage House family.

Harrison C.

God forbid your unit needs repairs. Moved in to my house on 8/8 put in a request no more than a week after move in regarding the shower/tub and it has not been fixed yet as of 10/28. Had quarter inch holes in the tub and the caulking was moldy and rotting. Excuses after excuses with a severe lack of communication/accountability on their end. Everyone knows maintenance teams can be busy we all understand that. Especially with a realty group of this size that is clearly mismanaged and understaffed, but to continue to claim “someone was gonna come by but got busy” for almost three months is ridiculous.

Hudson T.

The worst possible experience I could ever imagine with a realtor, genuinely evil people. They have absolutely ZERO care for the health and safety of their tenants. Riner Gay was our property manager, and he frequently swept major issues under the rug with zero urgency, constantly stating it'll "get done when we can get it done" and "there's only so much I can do". He promoted an extremely negligent and unsafe atmosphere as the property manager, rarely showing any sort of remorse for the immense amount of issues with our home. We had our water cut off for over a week in the middle of December due to them not properly labeling where the water meter and lines were, as some workers cut it. He showed ZERO care, urgency, or apologies, and advised to find somewhere else to shower and clean my clothes in the middle of winter. We had our dilapidated home quite literally fall apart, as the moldy attic and roof caved in in our kitchen, resulting in weeks (probably a month or so) of an open ceiling in our kitchen. Again, they frequently called our work orders towards it "not mold" even though mold was found after the water damage became so severe our ceiling caved in. We had been placing water damage requests for over a year. Not to mention multiple studio apartments had zero ac for weeks to almost 2 months in the summer, with no coordination or response from maintenance on when that it would be fixed Maintenance requests for any reason were frequently ignored and not addressed in any sort of timely manner. During a storm a rotten tree next to our home collapsed, resulting in a dangerous hanging tree on a power line for months until a resolution (did not even take it all off the line). They never even actively cared to fix it, Riner just said they were "aware of the situation" and "vendors have been notified". Not to mention the home was NOT clean when we moved in, doors were off hinges (replaced multiple times in 2 years), literal holes in the wooden floor, loose caulk and paint everywhere, etc. They charged us for these holes in the terrible finished and placed wooden floor after we left too. We even made multiple attempts to respectfully go in and talk to both Riner and other managers at Carriage House, where they made every attempt to shoo us away and show no care in the slightest. We made multiple reports to the GA Dept of Community Affairs about Carriage House and their shady business practices to no avail. They very rarely answer the phone, and you have to spam them with voicemails and calls before they even attempt to respond, frequently patronizing you and gaslighting you into thinking you are the issue. We as students were exploited and taken advantage of in any way possible imaginable, viewed with irritancy as pests, not as paying tenants. I cannot stress enough, Riner Gay and Carriage House Realty do NOT CARE ABOUT YOU! I genuinely believe they paid some people to give positive reviews, as these practices are company wide, and I have heard many horror stories from others about CHR. They will exploit you in every way possible to make money, and I would advise you to read this and think long and hard before ever entering any sort of lease or contract with them. I'd give negative stars if it was possible.

Jake M.

After renting with this rental company last year, I can safely say they do not care about their customer's needs. If you try to call them, they won't answer and send you straight to voicemail 85% of the time. Once you leave a message with your concern you would expect the leasing agent to reach out to follow up regarding your concerns however, they do not return calls or allow you to get into contact with them on the phone. They instead send you a text message 2-3 business days after trying to contact them regarding the issue. I even went into their office in person to speak with someone directly and was told I needed to email them directly and wasn't provide said email. In my opinion, this is extremely unprofessional and shows very clearly that this company is not in the business of retaining its residents. Why is it the renter's responsibility to track down my leasing agent to get help? If you care about your leasing managers being hands-on and feeling like they have your best interest at heart I would look elsewhere.

Boomer C.

I just wanted to share my super positive experience with carriage house realty. My 2.5 years I was with them, I received fast response times to maintenance requests, and had great communication with the front desk and maintenance crew.

I am very happy to report that I just received the email that I will be receiving my full security deposit back. To those wanting more information on how you can do the same, just make sure to read the requirements on your lease agreement. Everything is on there.

A particular shout out to Mr. Riner for just being a great individual who has great communication skills and was very helpful in answering my questions and helping alleviate my anxiety in a lot of situations.

Thank you so very much.

Rachel K.

If I could leave negative stars I would. Their prices are to draw you in. They will give you the landlord special in every aspect of renting possible. Including but not limited to:
- almost never answering their phone
- marking work orders as completed when not.
- neglecting work orders for as long as possible and then “fulfilling” them through multiple attempts because the employee does not know what they are doing
- Allowing a house with faulty plumbing, unclose-able doors, and a rotted deck to be rented.
The list could go on; please don’t waste your time, money, and sanity with this company.

Kathryn A.

I don’t have much experience with the office staff directly (but when I’ve called they’ve been helpful, overall) so this review is mainly for the resident portal and maintenance staff. I’ve lived here 3 years and my maintenance requests are consistently taken care of in a timely manner and I’ve never had a poor experience with them. Does my rent increase every year? Yes. That sucks, but hey, thats a different systemic issue. Overall, a pretty good property management company who communicates well through email.

Lauren L.

Riner Gay was very professional and kind. I’m leaving this review because you really don’t see this level of customer service with Athens realtors.