brandon C.
1/5
*DIDNT HONOR QUOTED Cleaning charge* Cant be trusted...
At the start of renting a property out in San Diego the experience with this company seemed good in relation to certain areas, maintenance resolution, and email follow up. But started noticing issues regarding notification about things within the community which was addressed after the 1st month of reporting and it got better. But the biggest issue we had was dealing with closing out of the unit and security deposit, the standard of the home when we moved in wasn't the best, and we had to do alot of cleaning and documenting of damages well in advance. Prior to moving out we reminded the company of the long list of items, that was provided for them to review. The company also quoted us to have carpet cleaning done for one bedroom for 45 dollars. Well upon moving out, and relocating we received and email from one of the representatives informing us her mistake but the carpet guy basically charged her for gas and tolls and it was 125 vice 45 dollars. So when we addressed this issue and how that isnt what we were quoted all the representative did was downplay the fact that we went with her quote because that is what she stated, vice other companies and she commented we wouldnt have been able to receive a less of a quote which was in fact not accurate due to other quotes received. At the end of the day the company didnt honor what they quoted us for work and due to being deployed i felt it was less stressful to engage any further, especially due to the lack of professionalism and courtesy that they messed up on there end without honoring what they quoted us knowing we "myself and fiance were relocating out the area and i was deploying. Wouldn't recommend this company based on this interaction especially because of how they handled the experience with being very good tenants truly could have been addressed in a much better manner. From company to cleaner "You quoted me $45 for one bedroom… why is this $125 "
"I’m sorry. That’s the minimum charge. My invoice from the last time I did it was $100 from awhile back. Just to get there, there are toll roads and the gas alone is costly. I think I forgot to state the minimum charge when we talked. I apologize. " Cleaner response. Once prompted that wasnt the original quote or deal.
Property management response " Sorry for the misunderstanding. The charge will be $125. You likely couldn't get a truck mount for closet and bedroom for much less than that.
Please send me your mailing address one more time.. I know I have it here somewhere. "
