Brittain Commercial - Sacramento, California

Deborah P.

I applied for an apt. a couple of weeks ago and paid the $45 for a background check, and as of today they haven't told me if I was approved or not. No communication at all! I also didn't like that if you are approved they want you to move in immediately, and like most tenants, if you're responsible, you give a 30 day notice or at least try to work something out...it's all about money obviously!

Chelsea S.

Authentic reviewer here. I lived in one of Britain’s midtown properties going on three years and they have been nothing but catering to me. My first apartment got severe water damage so they moved me to a nicer apartment. All of my maintenance request are handled so fast, I’m talking 24-72 hours and 72 hours is rare. They keep the property looking nice and neat with constant touch ups. And my property manager, Susan, I can’t say enough great things about her. I pay my rent on time and so I have no issues with Brittain. Tbh my roomate left a year ago so I have this huge apartment by myself but the reason I stay is because this property management is so easy to deal with, I don’t want to go to another and not have the same treatment . And all of my neighbors have been here for YEARS. No high turnover on my side. My only complaint is that they are closed weekends so I can’t walk in to pay instead of paying a $10 service fee on the app. I don’t trust check drop off lol.

Ari M.

Overall haven’t had the best experience trying to rent with them.
We tried getting an apartment from them and had me and my other two roommates file applications, upon approval (of an application where they ask when is your preferred move in date) they tell us we have 24hrs to put a holding deposit Plus ONLY 7days to move in. Even tho we specify said we cannot move within 7days. It was only after I called and asked for an accommodation that then they switched up and said “oh well we don’t like to leave places vacant for too long but we can give you 2 weeks” (still not within the time we wrote in our application)
Once again told them that’s not enough time for us and instead asked if we could just please get back our application fee since they can accommodate us for the rental we wanted . The lady replied with “see asking for a refund doesn’t hurt. I’ll call you when I refund you tomorrow” cool! Except that’s not what happened
Thursday comes by - I get a call offering another apartment in a whole other street that is still occupied but will be vacant by the 19th of January. They have no picture no way of showing the rental because people are living there. But it’s “the same price as the one we wanted and same bedroom and bath”. We decline and say no thank you we would just like to proceed with a refund. Cool! Except ONCE AGAIN it’s not
Friday - Today- she calls and says “sorry we aren’t refunding your fee anymore we hold applications in our system till 30days if you wanna apply for another one”
Yea no, this company is the worst and judging by the other reviews with similar if not worse experience along with the COMPANY ITSELF replying with threats of sending the negative reviews to their attorney
Good luck to anyone who wants to rent but for us is def a no❤️

Jesse G.

TLDR: Do not move into any Brittian Commercial Property. They don’t fix their properties, their apartments are unliveable, and management only cares about their bottom line and taking as much money from you as possible.

I lived at a Brittian Commercial managed property and it was an absolute nightmare for the 2 years. They are the worst management company I have ever encountered and I would highly recommend you stay away.

Apartment Issues: Plumbing issues left our apartment unliveable for 2 weeks with sitting water. We had to shower at our friend’s apartments because they refused to fix it. I called every day and they continued to ignore us and never send anyone out until I escalated and said I was going to contact the California Renters Board. Water would leak from the ceiling for weeks.

The entire complex has mold issues and instead of fixing it and adding fans, we believe they just paint over it. This was an issue at the entire complex and they stated it was the “renters responsibility” even when we followed all the mold mitigation in the lease agreement.

No On Site Managers: Our property had no manager for multiple months - so when emergencies popped up, we called the emergency line and they replied “tough luck, figure it out yourself - we can’t do anything because you have no on site manager.” Our old on site manager said she was suing them for illegal practices (thus why she left) - which says a lot about them.

Deposit: They attempt to take as much as your deposit as possible to make upgrades to the property. They lied to us and said we would receive our full deposit one week before we moved out, and then charged us for random miscellaneous things. Take full walkthrough videos when moving in.

11/19 UPDATE - They replied to our Google Review and are threatening to sue us. For each of these lines items, we have proof that each was true.

Jerniece M.

Absolute worst property management company experience ever from the inception of the phone call . The young / mid age lady whom says SHE ONLY ANSWERS THE PHONE . But never has any answers is quite odd , because why are you answering the phone if you’re not resourceful . I apparently was denied for a rental property and for some odd reason I have yet to receive my denial letter stating the reason for the denial . according to appfollo I was clear background, credit, and rental history . Now why I’m denied still boggles me . But what’s quite sinister is THAT THEY HAVE MY INFORMATION AND HAVE NOT INFORMED ME about properly disposing of my information SSN, ID , Bank statements etc . I will be filing a claim with all necessary entities in regards to this situation. I’m not the tenant / potential tenant to play with . I will due my due diligence and get to the bottom of this .

Ben M.

Unfortunately a tenant at one of their locations. Decided to implement a money order ‘probation’ on us without telling us. So when we went to go pay rent this month, surprise, we have to bring in a money order for the next SIX months. They had an entire month to update us on the situation or to even reach out but neglected to do so and now we’re late anyway which we would have avoided had they had a literally just done their job and communicated with their tenants. Also have placed several maintenance requests over the span of four months and have heard nothing back. EDIT: just got off the phone with our property manager for what was a useless aggravating conversation where she informed me the property doesn’t HAVE to inform you that you’re on probation. So the three day period before the late fee applies isn’t a grace period but is in fact a trap. Don’t move into their properties. They’re money hungry and parasitic.

Eddie F.

Please do not rent from these people. They are a absolute scam. They will take your security deposit and give you these false fees that you have to pay for like fresh paint even though you resided in their apartment for two months your security deposit is not yours don’t be fooled, worse unprofessional thieves I’ve ever dealt with if you guys see this as only being personal then you are to blame when, you are going to be dissatisfied with your experience with these people horrible just complete horrible people

Sydney R.

Has refused to return our security deposit due to a mistake THEIR landlord made. About to get lawyers involved as the continue to “escalate the issue to higher ups” with no word since August.