illi Commercial Real Estate - Sherman Oaks, California

Martin A.

I wanted to share my experience working with Austin Harrell with illi Commercial Real Estate. If you are looking for a Commercial Real Estate Agent in Ventura County or Los Angeles County, I would recommend contacting Austin. He goes above and beyond to serve his clients and follows through on his word. It has been a pleasure touring commercial leasing locations with Austin for my business. Austin was very patient with my wife and I as new commercial tenants, he stayed in touch and updated us no matter the time of the day. I'd be happy to work with him again if we open up location #2 some day.

Genesis A.

I wanted to share my experience working with Austin Harrell with illi Commercial Real Estate. If you are looking for a Commercial Real Estate Agent in Ventura County or Los Angeles County, I would recommend contacting Austin. He goes above and beyond to serve his clients and follows through on his word. He incorporates creative thinking with strong traditional ethics. It has been a pleasure touring commercial leasing locations with Austin for my business. I would strongly recommend Austin Harrell for your Leasing needs in the Ventura County or Los Angeles County markets!

Kevin J.

We rented a retail space advertised by Illi back in 2020, unaware of the troubles that lay ahead. During the application process, they refused to work with our agent, which should have been a red flag right then and there. Then, we discovered that they also functioned as a management company overseeing our location. Let me tell you, these guys will make sure you're in a tight spot, like snakes slowly draining your resources. Here's the story.

In 2021, they came to our premises and changed the electrical panel. During this process, their electrician damaged several of our ceiling lamps. After two months of back and forth, enduring no light in the back of our store, we ended up replacing the ceiling lamps ourselves. When we requested compensation for the damages, they sent us an invoice claiming we owed them $6,000 for the electrician's work. We argued that as tenants, we weren't responsible for the electrical panel, but they didn't care.

Fast forward to 2024, our store was broken into, and LAPD reached out to them for video footage of the outside of the shop. A couple of days later, we received a three-day notice to perform or quit, demanding $8,000, now labeled as past due rent because they applied the rent we paid towards those charges.

For property owners, our shopping center now has three vacant premises, and we're planning to leave as well because we want nothing to do with this company. I think you should do more research if you're considering hiring this company to manage your properties or if you're trying to rent from them.

For those of you trying to rent a place, make sure you hire an attorney to review every sentence of your lease agreement. Ensure you have an agent who represents you. And lastly, make sure Illi is not the one managing the premises because you're going to have a lot of trouble with them. Good luck.

Kevin @ LA Tech Repairs.

Arman M.

This may be the worst property management company I have dealth with. The management and agents are very unacapable of doing basic tasks and answering phones. I sign a contract and they go on a vacation never to be seen for 2 weeks just as one example.
I am deeply disappointed with my recent experience with illi Property Management. From the very beginning, communication was lackluster and often unresponsive, leaving me unsure of the status of my concerns or requests. Furthermore, I found their billing processes to be quite opaque and confusing. Overall, I felt that the company did not prioritize my needs as a tenant. I hope they will take measures to improve their service for the future, but based on my experience, I unfortunately cannot recommend their services. Very disappointed.

Pj S.

Austin Harrell, Agent with illi Commercial Real Estate - what a courteous and professional gentleman to work with. He found a great Commercial Space for our company in Westlake Village, CA and we recently signed a Lease on this location! I would strongly recommend Austin Harrell for your Commercial Leasing needs in the Conejo Valley!

Mati N.

Austin is a very good real estate agent. He had been very patient and made me feel secure about my transaction. He has actually found something better than I originally wanted. Thank You Austin

Some G.

Refuse to deal with Lapd regarding homless LIVING on one of the properties they own/manage. One homless man in particular sets fires all over the property and scares paying customers away. Clearly this man needs to be trespassed. Lassen/DE Soto.

Shalena S.

Excellent service!! Greg is very professional and well connected in the industry. His knowledge and negotiating skills helped to navigate me through my lease and get me into the place of my dreams. I highly recommend this company for all their services.