LBPM (LB Property Management) - Sherman Oaks, California

Alex D.

This is by far the worst property management company in Los Angeles County. Trying to get someone on the phone? It won't happen. Trying to get a response through email? Not likely. Try showing up in person for an answer? You will not be helped. I have tried over and over again to resolve an issue with a leaky roof for over 5 YEARS!!!! My property has been damaged, my family has been put at risk, and our health is in jeopardy because of a lack of accountability, professionalism, or concern for the well being of the people that this slumlord company are supposed to be helping. If you are considering buying or renting a property that is managed by LBPM run away as fast as you can because you will certainly regret it if you do not. Time and time again this companies neglect has affected the lives and well being of me and my neighbors.

Elizabeth B.

Update: July 3, 2024

Anyone else think they should be sued for mismanagement!

Update 4/8/24: HOA fees are going up another $100 for 12 months. So now $530 a month. So angry! Many of us can’t afford it.

Horrible Property Management company. If you buy or rent and they’re in charge, you’re screwed. They’re raising our rate from $405 to $430 for no good reason. HOA was $350 or so when we first bought and moved in July 2014. And no changes around the property since then.. Hot tub isn’t working as usual.. Landscaping, bugs.. 👎👎

Armine A.

Working with LBPM has been the absolute lowest low of any experience I’ve had with a management company. They’re completely unorganized, unresponsive, and give off the impression that they couldn’t care less about the community they’re supposed to manage.
Getting them to answer an email or return a phone call is next to impossible. When they do finally respond, the answers are either vague, dismissive, or don’t address the issue at all. It’s clear they’re more focused on dodging accountability than solving problems.
Their neglect is glaring. Maintenance requests take forever—if they’re even addressed—and follow-ups on community concerns are nonexistent.
To top it off, complete lack of professionalism.
If you’re considering hiring lbpm, don’t. They are the bottom of the barrel when it comes to HOA management, and I wouldn’t recommend them to anyone. Do yourself and your community a favor and look elsewhere.

Christie D.

Just don’t go to a property managed by LBPM. They do not care about good tenants who pay rent early and prioritize literally everything above the well being of their good tenants. Whatever you do, avoid at all costs.

Philip F.

If you can avoid renting from these people definitely do so, it's worth the 500-1000 dollars extra because you'll end up paying it to them in "cleaning" and "leasing" fee's upon move out which are $250 a pop. I also left the apartment spotless but thats beside the point. Upon asking if I could continue to rent my room with a monthly rent credit they had given me, for the agreed price. They ghosted me for about 13 days (I would message and call multiple times a week) until the end of the month came. I then told them "ok I'll pay you the 1,300 and move out". To which the only contact I had been in touch with for over a year, passed me over to his "supervisor" who told me I owe them 3,200 because my credit expired months ago and "they forgot" at this point I put them in touch with my lawyer. A few months down the road I am finally out of bed with these parasites didn't end up paying them a dime. However they took 500 off my safety deposit for god knows what. The "supervisor" Reina no longer works there and I'm sure Joel is off to find a new host to leech off of. I rented for a year and it was fine until it wasn't. BEWARE this company is crooked and loves to see what they can get away with.

Ariel K.

For hoa- I’ve caught them padding fees/ stealing from us on more than one occasion. They truly won’t do more than the bare minimum and they cause a lot of delays and trouble.

Rebecca R.

We recently leased an apartment from LB Property Management and were very pleased with the process. Brandon, our leasing agent, was professional, patient, and attentive. Throughout the entire leasing process, Brandon was incredibly responsive to my queries and concerns. He communicated promptly and effectively, keeping me informed every step of the way. He definitely made the process stress-free, and I would highly recommend him to anyone in search of leasing a new home. Thank you, Brandon, for your outstanding service—I couldn't be happier with my new home!

JOSEPH T.

I'm not sure about the rest of the company but my caseworker is very difficult to work with. My sewer line needed replacement and approval took so long I had to get it done myself. Now I'm trying to get reimbursed because responsibility for the repair falls under my HOA which this company manages. I'm lucky to get a reply to my emails but nothing useful has ever come of it. I've tried to reach out to their supervisor but just got more of the run around. From my experience it is awful to have to deal with this company and it's empoyees.

10/9/24
Update to my review. I eventually got reimbursed for the repair so I wanted that to be reflected. I still stand by my review but I wanted the situation to be shown accurately.