3 Stone Rentals, LLC - Florence, South Carolina

Brad L.

It’s been a long time since I was in the market for a new place to live. Everyone at 3 Stone was very helpful. I made numerous stops by here before we decided on where we wanted to be and they always answered any questions I had. Application process was smooth with the exception of a mistake I had made and the deposit, first month, and move in were hassle free and extremely easy through the app. The lease was very straight forward and thorough. Loving our new place already and hope this positive relationship continues throughout our time here. Thanks so much to everyone at the office!

Kristina B. G.

I met Jenny through volunteer work and when I had the opportunity to purchase several rental properties I didn’t hesitate to call her because I knew absolutely nothing about management. She and her staff are AMAZING and had my properties rented in no time. I cannot sing 3 Stone Rentals praises enough! They have made this new endeavor of mine so painless, and they are meticulous when it comes to having repairs done. If you are looking for a management company look no further!! I wish I could give them 10 stars !!

Martha N.

Very friendly and responsive. The process from applying to getting the keys to our new place was so quick and easy! Starting our lease with them, so far they're a great property management group to work with 🙂 Alexandria and Jenny have been so helpful!

Brantley J.

I invest in real estate in SC and have owned and managed rentals all over the state. As such, I have interacted with numerous management companies and had many positive and negative experiences. With that said, I hope that whoever reads this understands that I am not criticizing with a of lack of experience or because of unreasonable expectations. In fact, I recognize that residential management can often be challenging and thankless.

3 Stone took on our 34 unit complex in Florence after making all sorts of promises regarding being hyper responsive, robust and accurate financial reporting, the ability to execute repairs quickly and affordably, as well as the ability to fill units at the market rate we discussed in a reasonable time frame.

They failed to deliver on literally every promise.
Their reporting was limited, vague and impossible to make sense of. To their credit they did make somewhat of an effort to improve reporting. I think their main issue here is there do not fully understand GAAP or have data entry processes in place… the disorganization comes through in the reporting.

They dodged our request for info multiple times, and rarely gave straight answers.

Their repairs were extremely expensive and they put O effort in to quality control. For example, we had a sewer line back up at one of our properties… we were charged several thousand dollars for someone to not address the back up, but simply spread lime on the ground outside where the backup occurred.

When a unit was finally ready, they took forever to fill units. I think in the entire 6 months of management, they only filled 2-4 units and left us with 8 vacants at the end of their management.

I would recommend any rental owner steer clear of this management company. They are incompetent, lazy, and unorganized and there are better options out there.

Fortunately, we now have competent management in place and revenue has increased 24% in just two months of being intentional. The tenants have verified that during the 6 month tenure of 3 stone, they could never get ahold of anyone and maintenance issues went unaddressed.

TeNema J.

I spoke to Jennifer today regarding a maintenance issue for my mother in law and received the worst possible customer service. Jennifer was rude, was not helpful and hung up on me. Their website talks about receiving great customer service and how they work with vendors to complete repairs in the home but none of that is being done.

Keke

Was nice at first when seen the realness of this company quick. Unprofessional…unorganized…. and completely chaotic. And let’s keep it honest in the reviews and stop playing victim. The emails from my self and my agent was going in your “junk file” yes or no? Nobody failed to pay you failed as company to keep up with it. It’s funny they went in your junk file but yet you communicated with myself and my insurance agent the day before you filed. Completely ridiculous But hey the cases write themselves see you in court to get that off my record and for all the troubles and emotional distress you caused my family with this process of moving and applying.

Sleepy

the worst company to rent from, please do not rent from these people. they filed a rule to vacate in error against me and my girlfriend which is hindering us from getting a house now. we have to move out in literally 1 week and can’t get approved no where because of them. if i could rate them no stars I would. we been calling and they have not be answering the phone. giving us the run-around. and until we get the letter we been requesting I will not be taking down this review!

Ryan W.

3 Stone Rentals has been SO helpful in us trying to identify our next income property in the area. They are extremely knowledgeable about real estate in the area. They're a family run business and you can tell they really care about their clients